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Homewood Suites Newark-Cranford
Ranked #1 of 1 Hotels in Cranford
Certificate of Excellence
Kingston, United States
1 review
“suite”
Reviewed October 1, 2013

Having a suite available for a family traveling was great and allowed us to have shared time and privacy for sleep. The hotel was convenient and the staff was very helpful. Having breakfast is a bonus, but the time should have been until 9:30.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Mary Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Homewood S, Director of Sales at Homewood Suites Newark-Cranford, responded to this review, October 2, 2013
Dear Mary Z.:

Thank you for the great 5-star review of our property! I am happy to see the staff delivered an excellent experience and that you enjoyed our spacious suites.

Regarding breakfast: our breakfast runs Monday through Friday from 6:00am to 9:00am, and Saturday and Sunday 7:00am to 10:00am. My apologies if you missed breakfast during the week, but please know we will try to accommodate requests after breakfast is closed. I am confident we can provide fresh baked goods, yogurt, cereal, and fresh fruit.

Should travel bring you back to Cranford, we look forward to welcoming you back "home".

Thank you,

Vinnie Cicerale
Director of Sales
908-709-1980 ext. 7803
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
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English first
Eagleville, PA, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 30, 2013

I booked 3 suites for a business trip. Two of the three had heating-a/c issues, one had broken glass in the carpet near the kitchen area. The place needs geneeral maintenace and repairs completed. There is no indoor pool.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Mary Lynn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Homewood S, Director of Sales at Homewood Suites Newark-Cranford, responded to this review, October 2, 2013
Dear Mary Lynn A.:

Thank you for taking the time to review our property, and my apologies for your less than satisfactory experience. We take all feedback seriously, and will be researching your stays further to fix the issues you experienced.

Should travel bring you back to Cranford/Newark, NJ, please contact us prior to your next stay. I would like to discuss what we will do to ensure your next stay is nothing short of 5 stars.

Thank you,

Vinnie Cicerale
908-709-1980 ext. 7803
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
albany, United States
1 review
Reviewed September 27, 2013

The hotel was conveniently located and had many restaurants closeby for dinner options. Fitness room was suffient and breakfast had many choices. Cleanliness of the room was perfect. Size of the room/suite was fantastic for the price. I would recommend to any business person that has to work in or near Cranford New Jersey or the Metro NYC area.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Patrick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Homewood S, Director of Sales at Homewood Suites Newark-Cranford, responded to this review, October 2, 2013
Dear Patrick S.:

Thank you for the great 5-star review of our property! We do welcome many corporate guests, and I hope you were able to take advantage of our available discounts for corporate travelers. It appears you enjoyed a number of our complimentary amenities as well. We appreciate your comments and truly hope you will recommend us to your colleagues. Please feel free to contact me prior to your next stay.

Thank you,

Vinnie Cicerale
Director of Sales
908-709-1980 ext. 7803
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington Heights, Illinois
1 review
Reviewed September 25, 2013

My wife and now family and I have stayed at this hotel every two years now for the past 8 years, this most recent being our 5th stay. What was a great, relatively modern property in 2005, is now a tired, outdated, and somewhat run down hotel.

Check-in: We arrived at 4:00 after spending the day in the car with 4-year old twins. Despite the 3:00 check-in, we still had to wait about 15 minutes for our room to be ready. No one else was checking in at the time, so this was not a matter of volume.

The Room: We had reserved a non-smoking suite, but were given either a smoking suite, or what was once a smoking suite. The room didn't smell of smoke, but there were burn marks on the dresser and the curtains. The furnishings were a little drab and dated, and the room really didn't have a "home-y" feel to it. Lampshades were all askew, and there was a pretty thick layer of dirt in the corners of the bathroom tiles. No complaints though about the size of the room. We had a 2-bed, 2-bath suite, which was perfect for our family.

Service: We had 2 needs to interact with the hotel staff aside from check-in and check-out, The first was to receive an ironing board, which our room was missing. After a call to the front desk to request the board, a call back from the front desk asking if we still needed the board, and a delivery of an iron, we finally received an ironing board after about 30 minutes. By then, we were late for a family function. The other was due to our keycards being deactivated prior to our 3rd night. Not a big problem, but the location and speed of the elevators made this an inconvenience.

Otherwise, the staff were courteous.

Breakfast: Definitely not up to par compared to other hotels I've recently stayed at. Breads, cereals and pastries were fine (hard to mess those up), but the hot foods left a lot to be desired. One morning was a "mega meat scramble", which was clearly the leftover sausage and bacon from previous days mixed into scrambled eggs. Another morning was a cheese omelet, which had 1/2 a slice of barely melted american cheese. The hashbrowns had pink bits in it - I don't know what those were. Maybe bacon bits?

Other: Elevators seem to be on their last legs. Extremely slow, and they come to a lurching stop at each floor. Additionally, the side entrance near the back of the parking lot has a key-card entry; however, the door often does not lock. This was also the case when we stayed in 2011.

Smokers seem to congregate very close to the entrances. I don't know if NJ has a law about the number of feet away from an entrance for a designated smoking area, but if there is such a law, it is not being followed.

Televisions were fine. Virtually all HD channels, and about 50 or so to choose from. However, there were no on-demand or PPV options, which would have been welcome for my kids.

We did not receive an invoice under our door on the morning of checkout, but we prepaid, and had no incidental charges, so this might be common practice.

After 5 stays here, it's time to find a new hotel then next time my family travels to this area.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank msc81374
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Homewood S, Director of Sales at Homewood Suites Newark-Cranford, responded to this review, September 26, 2013
Dear msc81374:

Thank you for taking the time to review our property. Most importantly, thank you for your past loyalty and accept our apologies for your experience during your most recent stay. Please know we take all guest feedback seriously, especially when it is less than positive.

You mentioned a number of items within your review. I do want to point out the courteousness of the staff as well as the size of the suite. Both were positive aspects of your stay and something to build on.

Our breakfast does receive mostly positive feedback and the menu items are the approved selections stipulated by Homewood Suites.

All other items regarding your stay are certainly correctable. Please contact us when travel brings you back to Cranford, NJ. I am confident your next stay will impress and continue the loyalty you have given us thus far.

Thank you,

Vinnie Cicerale
908-709-1980 ext. 7803
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Babylon, United States
1 review
Reviewed September 16, 2013

the room was dingy and in need of updating. The bathroom was clean but I would not step foot near the sofa. The parking lot was very dark and had insuffient parking. Overall not a very welcoming and comfortable experience I would not return even though it is very convenient

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Dana N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Homewood S, Director of Sales at Homewood Suites Newark-Cranford, responded to this review, September 26, 2013
Dear Dana N.:

Thank you for staying with us and taking the time to review our property. We take all guest feedback seriously, especially when the comments are less than positive. Please accept our apologies for your experience.

Regarding the parking lot: while we do have the approved number of spaces per the township, we will adjust the timing of the lighting to ensure the parking lot is adequately lit.

I apologize for the sofa condition. We are in the process of replacing the sofas at the hotel, with a little under half of the suites already with new sofas.

We do want you to return. Please contact me prior to your next visit to Cranford to discuss what we will do to WOW you. I am confident your next stay will be 5-stars.

Thank you,

Vinnie Cicerale
908-709-1980 ext. 7803
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glen Ellyn, United States
2 reviews
Reviewed September 16, 2013

I was not a terrible experience but not great either. The staff at the reception desk is wonderful. They are knowledgeable and polite. The rooms are clean and things function well. Breakfast was ok but with enough choices. Unfortunately service at breakfast was poor. You could people in the kitchen chatting while dirty plates were accumulating on tables, coffee run out, knives run out, etc. Dissapointing for a Homewood Suites hotel.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Aura G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Homewood S, Director of Sales at Homewood Suites Newark-Cranford, responded to this review, September 26, 2013
Dear Aura G:

Thank you for staying with us and for reviewing our property. Overall, it appears you had a good experience with our strengths being breakfast quality and suite cleanliness.

I apologize the service during breakfast left to be desired. I assure you the comments have been addressed with the staff to enhance the customer service experience.

Please feel free to contact us prior to your next stay. I am confident it will be nothing short of 5 stars!

Thank you,

Vinnie Cicerale
908-709-1980 ext. 7803
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunmore, United States
1 review
Reviewed September 12, 2013

The staff was very friendly and helpful. Rooms were clean and quiet. The hot breakfast was good, plentiful, and had lots of choices. My only complaint is that there is no indoor pool, so it would be hard to stay there with the children in the winter. Other than that, I would stay in this hotel again.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Mary T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Homewood S, Director of Sales at Homewood Suites Newark-Cranford, responded to this review, September 26, 2013
Dear Mary T:

Thank you for your great 5-star review of the property! We always strive to exceed expectations and I am happy we delivered during your stay.

Even though our property does not have an indoor pool, there are plenty of activities to enjoy in and around Cranford, NJ. Please contact the front desk to inquire what is available during the winter months.

Should travel bring you back to Cranford, please contact us. We will continue to deliver a 5-star experience!

Thank you,

Vinnie Cicerale
908-709-1980 ext. 7803
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Newark-Cranford

Property: Homewood Suites Newark-Cranford
Address: 2 Jackson Dr, Cranford, NJ 07016-3602
Phone Number:
Location: United States > New Jersey > Cranford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Cranford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Newark-Cranford 3*
Number of rooms: 108
Official Description (provided by the hotel):
The Homewood Suites by Hilton® Newark-Cranford is conveniently located just 17 miles from New York City in Cranford, New Jersey. Visit our hotel and enjoy full breakfast each morning, evening dinner & drinks, free high-speed internet access, & comfortable one and two-bedroom suites. Whatever the reason for your visit, relax and keep in shape at our fitness center and outdoor pool. Explore many Cranford area attractions just steps from our centrally located hotel. ... more   less 
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Also Known As:
Homewood Suites Cranford Hotel Cranford
Homewood Cranford
Cranford Homewood Suites

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