Had booked four nights at this hotel. We showed up an hour and a half earlier after an 18 hour flight and were told that room wasn't ready as yet. Fair enough. Check in time is 3:00 pm. Came back around 8.30 pm to be told after checking in that we couldn't use the tub/ shower till next day since it had been repaired and that we should air it out since the suite was full of chemical fumes from the grout !! Since the hotel was full , they couldn't give me another. Also since had already checked in, couldn't go to another, not that my wife, 11 yr old daughter and I had any energy left after the long flight. Disappointing. Further compounded by the fact the the AC unit is within the bedroom and wS making a racket. The maintenance guy was kind enough to try his utmost to fix Nd it did reduce some, but the rather loud low frequency sounds have made sleeping, for me at least, a bit of a challenge.
Have stayed in homewood suites before and have great memories, so this was not expected. The suite is simply not useable and should not have been rented. The hotel should have planned better. They do state they have a 'satisfaction guarantee...' (we'll fix it or you don't pay for the night... ) but guess it doesn't apply in this case. I am not satisfied and , no don't want my money back but just a decent, comfortable room, which is what I would expect of a Hilton Hotel.
- Official Description (provided by the hotel):
- The Homewood Suites by Hilton® Newark-Cranford is conveniently located just 17 miles from New York City in Cranford, New Jersey. Visit our hotel and enjoy full breakfast each morning, evening dinner & drinks, free high-speed internet access, & comfortable one and two-bedroom suites. Whatever the reason for your visit, relax and keep in shape at our fitness center and outdoor pool. Explore many Cranford area attractions just steps from our centrally located hotel. ... more less
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- Also Known As:
- Homewood Suites Cranford Hotel Cranford
- Homewood Cranford
- Cranford Homewood Suites