I planned over a month prior to my parents 60th wedding anniversary. I went and met with the owner and was given a lecture on his political views and when I had to redirect him to the event multiple times I was promised a nicely decorated private room, specific music and proper service, this was not provided. At 5:30 pm our party of eight arrived to the private room, no one greeted us, when informed we were already in the room we waited 45 min. for menus. The service was horrible, the room was freezing, we were not served any food at the same time, if at all, many of the staff continued to come into the room to go to a back room, we had to request each course, the waiter did not serve in proper format. When I went to discuss this with what seemed to be the female manager, she was so rude and disrespectful, I was forced to ask her if she was raising her voice to me. The entire fiasco took 3.5 hours plus. If the party did not consist of three 89 year olds and two children I would have walked out.
I have worked as a waiter and the process if not that complicated. It was the owners responsibility to over see his poorly trained staff and to confirm that all was well. Mr. Tom Ingegneri did not apologize, did not m write a note and did not call afterward to rectify the situation.
Money can not replace a one time event of a 60 year anniversary. I will never ever recommend this Inn to anyone due to poor planning, skeleton crew, lack of service and improper training of the help along with the lack of consciousness to provide a simple and expensive service that was very important to my family.