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Staybridge Suites Cranbury
Ranked #2 of 4 Hotels in Cranbury
Reviewed January 8, 2014

The room accommodations were adequate, but several things required repair. A chair had broken springs and 3 door hinges were broken. The workout area had 3 aerobic apparatus but only
1 was working. We asked for a cot and was told there was an air mattress available but then we were told it was broken. How much does it cost to replace that?

  • Stayed: January 2014, traveled with family
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Thank DallasPaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Cranbury, responded to this reviewResponded January 23, 2014

Dear DallasPaza,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. It was unfortunate to see your stay was not as comfortable as it could have been due to the condition of our amenities. Please remain assured that we have recorded your comments and will forward it to the appropriate departments for future considerations. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Thank you again for your review and have a wonderful day!

Sincerely,

Karen C
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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69 - 75 of 151 reviews

Reviewed December 31, 2013

Not sure why, but hotel rate at check-in was $10 more than my reservation rate. After arguing and having to find my reservation email, they mysteriously found my actual rate. It's never a good sign when this happens.

Room was alright, fairly average. Breakfast was actually pretty good, with real fresh fruit. The only odd thing about this hotel is the layout. If you go in from side entrance, it does not come into the stairwell. So you have to walk around the hallway to get to the stairs.

  • Stayed: December 2013, traveled with family
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Thank palladia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeCranbury, General Manager at Staybridge Suites Cranbury, responded to this reviewResponded January 6, 2014

Dear palladia,

Thank you for taking the time to write to us regarding your stay at our Hotel. I am disappointed to read that you had issues at check in and this is not the usual high standard of guest experience that we offer. We have addressed the matter in order to avoid these unnecessary issues in the future. I appreciate your feedback as this is our best resource for improving guest services. Thank you for staying with us, and we hope to have an opportunity to serve you again.

Regards,
Tushar Patel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 5, 2013

We reserved for 5 nights over Thanksgiving weekend. I REALLY wanted to love this place. We were drawn but the reviews here, the location (1/2 mile from my brother) and the fact that it was a non-smoking hotel. When we entered the hallway after check-in, it smelled of smoke. The elevator smelled of smoke. The 2nd floor hallway did not, but the room had a faint smell.

In the bathroom was a notice that only "light" housekeeping" is done on week days and nothing at all on weekends unless you request it. At the price we paid, I would expect the same full housekeeping as any other hotel. For housekeeping, Thanksgiving day was considered a "weekend" but for breakfast it was considered a weekday and was closed by 9:30.

The bedspread had a big dark stain on it, which was off-putting. The room otherwise was comfortable except for the location of the dresser by the bed. The top corner was so close to the bed that my husband hit his shoulder more than once when getting up from the bed.

We stayed one night, then left for cleaner, more comfortable digs a few miles down the road. Too bad, because the staff was lovely and the general feeling was nice.

  • Stayed: November 2013, traveled with family
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1  Thank erklein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Cranbury, responded to this reviewResponded December 22, 2013

Dear erklein,

Thank you for taking the time to share your feedback. I am happy to hear you found our staff to be friendly. I apologize for the challenges you experienced with the housekeeping service and room layout. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences.

Again, thank you for your review and we hope you do choose to give us another opportunity to exceed your expectations in the future.

Sincerely,

Zelyn N
Case Manager
IHGCare

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Reviewed October 27, 2013

With a well equipped kitchen, a laundry, complimentary breakfast, complimentary dinner (Tuesday/ Wednesday/ Thursday) and spacious rooms, one may not expect more. Only problem is that vegetarians may have little trouble with the complimentary dinner as there are not many options. Overall it was a very comfortable stay. The staff was friendly and on special request they even arranged for some complimentary hot chocolate. Worth every penny!

Room Tip: On level 2, you may choose a room closer to the elevator. Else you may need to walk quite a bit alon...
See more room tips
  • Stayed: October 2013, traveled on business
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1  Thank manojmph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2013

When we arrived we got an upgrade to the 2 room suite which was an unexpected surprise. The kitchen was small but very nicely equipped. I could see how you could live here on a short term basis.
We had a glass of wine and in a pinch could have eaten at the complementary happy hour. Breakfast was also included. It was a hot breakfast. Certainly a step above pastries but still a buffet. I loved that there was oatmeal. Not sure why but when you are on the road getting something that is homey for breakfast was very nice.
The beds were very comfortable. We slept well.
The only odd thing was that on occasion the non smoking bathroom in our non smoking room smelled of cigarette smoke. It went away and then came back then went away. It was not outside the bathroom and not in the bedroom or the other room of the suite.
Staff were very helpful, there was information about local activities and a great restaurant across the highway.
Did not use the spa so can't really rate except average.

Room Tip: Hmm. We were on the ground floor and that may or may not have been related to the cigarette smoke.
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  • Stayed: October 2013, traveled with friends
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Thank stanleypdx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2013

My husband and I have stayed here many times. We are treated like family. Facility is very nice, clean and comfortable. Breakfast is alway plentiful .... Great selection and fresh. We love having a kitchen, to prepare lunches and occasional dinner.

Room Tip: Have not had a bad room.
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  • Stayed: September 2013, traveled with friends
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1  Thank Judi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2013

Have been staying here for extended periods of time for the last 3 years. Staff and management are have always been very friendly and helpful for every stay. This is the only place I would stay when I am in the area.

  • Stayed: July 2013, traveled on business
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Review collected in partnership with this hotel
Thank MikeHart50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Cranbury

Address: 1272 S River Rd, Cranbury, NJ 08512-3601
Phone Number:
Location: United States > New Jersey > Cranbury
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Cranbury
Price Range: $99 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Cranbury 3*
Number of rooms: 87
Official Description (provided by the hotel):
Welcome to the Staybridge Suites hotel, Jamesburg Cranbury, NJ. The Staybridge Suites Cranbury hotel is a member of the IHG family of brands which includes InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn & Candlewood Suites Hotels. Specializing in the Extended Stay experience, the Staybridge Suites is the perfect environment for project teams, training, relocation, temporary & corporate housing.The Staybridge Suites hotel is centrally located 3 miles from exit 8A off the NJ Turnpike near Routes 1, 130 & 535; minutes from South Brunswick, East Brunswick, Monroe, East Windsor & Princeton Real estate districts. Our location offers near access to Rhodia, Volkswagen Audi Training Center, Conway, Hovione, Six Flags Great Adventure, Sesame Place, New Hope, Lambertville & Englishtown.The Staybridge Suites hotel offers apartment like suites with all of the conveniences of home to suit your extended stay or short term hotel real estate needs. Our pet friendly hotel (fee) offers studio, one-bedroom and two-bedroom/two-bathroom apartment - like suites featuring fully-equipped kitchens, spacious living & work areas, TV with HBO,free wired & wireless Internet & direct dial phones with personalized voicemail. Other features include 24-hour business center with free Internet, print/fax/copy capabilities, free laundry facilities, fitness center, outdoor pool, courtyard with grills, free deluxe breakfast buffet and evening Sundowner receptions. (Tuesday - Thursday) ... more   less 
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Also Known As:
Staybridge Suites Cranbury Hotel Cranbury
Cranbury Staybridge Suites

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