I held my daughter's Sweet 16 party here, but would not recommend them.The Banquet Manager couldn't have cared less about me and my event. I found her curt, unfriendly, unenthusiastic about my evening, and unhelpful. Some of my complaints were little things, and some of it was actual mismanagement. As an example of the silly stuff, I wanted to borrow a napkin to coordinate colors, and she wouldn't let me. I offered to BUY one, and she refused. I was going to spend $3000 there, and she wouldn't let me have a napkin?
The mismanagement things were the ones that got me. I spent an hour with her to plan a schedule for the evening, and emailed her copies two times. She never responded to either email, and the night of the party, the first thing the waiter said to me was "What time are things happening?'. I had to go over it again with him while our guests were arriving. Why didn't he have a copy? The coffee was not ready when the cake was served. We were assigned two waiters, but they were not very attentive to our guests. The parking lot smelled due to a septic system issue. There were cigarette butts in the planters by the front door.The DJ sent her his insurance information, and she never responded to him.
I was very disappointed in the whole place, as the room is nice and I know they have good food. When I complained to the owner that night, he said he wished I had told him earlier that I was unhappy. However, he was the one who I signed the contract with. When his pen had no ink, he threw it across the desk and stomped off to get another one. In hindsight, shame on me for not walking out then... I won't ever go back, because they left me with a bad taste in my mouth.
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