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“Nice hotel but...”

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Holiday Inn Cherry Hill
Ranked #1 of 8 Hotels in Cherry Hill
Reviewed May 11, 2012

My family and I stayed in this hotel in April. The 4' deep pool is smallish but perfect for families. There is no breakfast in the a.m. -- and I'd thought there was. Nice hotel all around.
Definitely check out the supermarket across the street for their great ready-made food choices & coffee bar too.
The reason for the rating is we did encounter bedbugs -- the morning *after* we stayed (sigh), even though we did a good check beforehand. The hotel has been great about everything -- comped our room and made sure to take all appropriate steps to eradicate them there -- but what a pain!

  • Stayed: April 2012, traveled with family
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Thank Heather M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travelingpro_8, Manager at Holiday Inn Cherry Hill, responded to this reviewResponded May 15, 2012

Thank you for your recent stay with us. We appreciate your business. Your experience is not typical of our newly renovated hotel. We appreciate your feedback so that we can improve. We’ve taken great concern regarding the matter, we immediately notified the proper department to have the problem addressed in its entirety and with satisfactory results. Although unavoidable, we consider this unwelcomed experience unacceptable and intolerable. We have placed high standards on ourselves and our brand and we will continue to strive to be the best in Cherry Hill, NJ. Thank you again for the feedback and the opportunity to correct the error. We would love to have you and your family back as or guests; I hope you will give us that opportunity. P.J. Baity-Jones, Sales Manager.

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293 - 299 of 390 reviews

Reviewed May 11, 2012

We stayed at this hotel only one night on our way to Philly. Several renovations were going on and it was very noisy even in the early morning. Our room was quite old, the bathroom, carpets and walls were dirty and aged. I had to ignore some disgusting stains on the wallpaper near my bed. I am glad that we spent one single night there. I hope it gets a better place after the renovations...

  • Stayed: March 2012, traveled with family
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Thank Ayca K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travelingpro_8, Manager at Holiday Inn Cherry Hill, responded to this reviewResponded May 18, 2012

Thank you for the recent stay at our property. Your feedback on the room and its atmosphere is much appreciated and will be communicated to the proper staff to make the next guest’s stay that much better. If your travel plans bring you back to our area, we would love to have you back; I hope you will give us that opportunity. Again, thank you for the feedback.

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Reviewed May 8, 2012

Had a very early meeting in Cherry Hill so booked at the Holiday Inn in Cherry Hill. Check in was smooth and quick. The whole hotel has been redone and looks beautiful. My room was clean and fresh. TV worked great. Parking was free and ample and well lit. Internet worked well. Finally made some time this trip to enjoy the hotel pool which was awesome. Room was a good size and got a great night's sleep. Bathroom was bright and I really liked the fluffy clean towels. Everyone was very friendly. Had dinner in the Red Hot and Blue that was great! Can't wait to go back for my next meeting.

Room Tip: Notice traffic patterns a head, they have a lot of jughandles!
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  • Stayed: May 2012, traveled on business
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1  Thank Kimberly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travelingpro_8, Manager at Holiday Inn Cherry Hill, responded to this reviewResponded May 15, 2012

Thank you for your positive comments. We are thrilled to hear you were pleased with your stay. All of us at the Holiday Inn Philadelphia -Cherry Hill strive to "go the extra mile" for our guests. We appreciate you taking the time to compliment our hotel, our staff and our “Red Hot& Blue” restaurant! Thanks again!!!

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Reviewed May 7, 2012 via mobile

Clean, regular hotel. Bathroom was small, windows can't be opened which is a little annoying. Overpriced for what it is but convenient to go to Philly!
but don't have breakfast there if you don't have a lot of time: service is extremely slow.

  • Stayed: May 2012
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Thank Nebulette_06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travelingpro_8, Manager at Holiday Inn Cherry Hill, responded to this reviewResponded May 15, 2012

Thank you for your recent stay at our hotel. Your feedback is much appreciated. Clean and spacious sleeping rooms, well-positioned bathrooms and a full service restaurant are just a few of the many wonderful amenities we offer at our newly renovated hotel. Your comments will be forwarded to the proper departments to be addressed to make the next guest’s experience that much better. We would love to have you back; I hope you will give us that opportunity. We look forward to your return. Thank you again.

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Reviewed April 28, 2012

Stayed at the Holiday Inn in Cherry Hill on our annual trip to the Penn Realys. The week-end hotel Manager P. J. was absolutely fabulous - - very solicitous. The weather had turned cold and we looked it from sitting outside in a stadium all day. Sprinted to our room to turn on the heat so that it would be warm - - she couldn't have been more accommodating. The room was spotless. Bath space alittle small, but the shower water was perfect. We stay at this hotel yearly, but alas - - anapparently recent change in policy that restricts access to horse racing data published in the Daily Racing Form (my husband is a thoroughbred horse racing handicapper) will cause us to look for hotels in the vicinity that do offer access to this data application in their business centers.

  • Stayed: April 2012, traveled as a couple
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Thank rjcgardens1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travelingpro_8, Manager at Holiday Inn Cherry Hill, responded to this reviewResponded May 15, 2012

We’re thrilled to hear you were pleased with your recent stay, and that you and your husband found value in booking with our newly renovated South Jersey hotel which is located less than 10 miles from Center City Philadelphia and the Penn Relays attractions. All of us here at the Holiday Inn Philadelphia - Cherry Hill strive to go “the extra mile" for you and all of our guests. Thank you for taking the time to compliment our hotel and our staff! If your traveling plans bring you back to our area, we would love to have you guys back! Please remember to stop by the Sales office to say hello. Thank you again. P.J. Baity-Jones, Sales Manager.

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Reviewed April 24, 2012

Room was clean but small. Wish there had been a breakfast offered. The staff was very friendly and helpful with directions. We had dinner in the restaurant attached to the hotel, Red Hot & Blue, which was very good and had live jazz music. Overall an OK place to stay if you're passing through but wouldn't stay more than a night or two.

Room Tip: Ask for a room on the third floor or higher.
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  • Stayed: April 2012, traveled with family
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Thank PortlandPeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travelingpro_8, Manager at Holiday Inn Cherry Hill, responded to this reviewResponded May 15, 2012

Thank you for your positive response! We love to hear you enjoyed our hotel amenities and our many restaurant options - inclusive of our free live music - three nights weekly. We are very proud of our newly renovated hotel and our indoor and outdoor pool. Again, we’re glad you enjoyed your stay! We hope to welcome you back real soon.

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Reviewed April 23, 2012

I was happy to find good beds and a quite location. The train noise that I had read in other reviews was not an issue but we were on the other side of the hotel. The restaurant and bar shut down by 10 so there was not alot of late night noise. The staff was very helpful. Its about a 15-20 minute drive into downtown Philly. Breakfast was quite good and a nice assortment of food. The hotel was clean and the staff was good. They do not leave the air on in the rooms so you need to turn it on when you arive if it is needed.

  • Stayed: April 2012, traveled on business
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Thank lovevacations2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Travelingpro_8, Manager at Holiday Inn Cherry Hill, responded to this reviewResponded May 15, 2012

We’re thrilled to hear you were pleased with your recent stay at our newly renovated hotel, and that you had a fantastic time enjoying our many amenities in and around our hotel. Making you as well as all of our guests comfortable and satisfied is one of our top priorities! We appreciate you taking the time out of your busy schedule to compliment our hotel and our staff! If your traveling plans bring you back to our area, we would love to have you back! Thank you again.

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Additional Information about Holiday Inn Cherry Hill

Address: 2175 West Marlton Pike, (Route 70 and Sayer Avenue), Cherry Hill, NJ 08002
Phone Number:
Location: United States > New Jersey > Cherry Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Cherry Hill
Price Range: $111 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Cherry Hill 3.5*
Number of rooms: 186
Official Description (provided by the hotel):
The Holiday Inn Cherry Hill hotel is conveniently located just 5 miles from Center City Philadelphia in the 'Heart of Southern New Jersey'. We are easily accessible from all major highways, just 18 miles from Philadelphia International Airport (PHL). Our 186 newly renovated guestrooms offer a comfortable decor and feature 32' flat screen HDTV, refrigerators and free wireless high-speed Internet access. We offer recreation all year round with our indoor and seasonal outdoor pool. Our fitness room is equipped with Nautilus weights and cardiovascular equipment. The award-winning, Red Hot & Blue Restaurant featuring Memphis Style Bar-B-Que is on site for your dining pleasure and entertainment. Enjoy live Blues Wednesday & Saturday. Our newly renovated flexible event space and professional service makes the Holiday Inn Philadelphia-Cherry Hill the best choice for weddings, conferences, banquets, reunions and corporate meetings. Attractions near hotel: Adventure Aquarium, Battleship New Jersey, Cooper River Park, Campbell's Field - Home of Camden Riversharks Baseball, Six Flags Great Adventure, Atlantic City Casinos, Susquehanna Bank Center, Garden State Discovery Museum and Sahara Sam's Water Park. Businesses near hotel: Lockheed Martin, Subaru, Cherry Hill Mall, and Marketplace at Garden State Park- , within walking distance. Relax, It's Holiday Inn! ... more   less 
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Also Known As:
Holiday Inn Cherry Hill Hotel Cherry Hill
Cherry Hill Holiday Inn

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