So if I could give Pho Xinh ZERO stars, I would. We've been back a few times since my previous review and the food has been good - the service, as always was not very good.
Tonight - they broke the last straw.
I ordered a Thai Iced Tea (which is a powder mixed with water and milk BTW) and it came out SOUR. The milk was literally sour and the one sip I had was wretched. When I let the waitress know, she whisked it away with the comment that, "It was our last one, I just won't charge you for it.." No apology, no asking if I wanted something else to drink - nada. The couple sitting next to us were also appalled - and literally had their mouths hanging open in disbelief.
The food was not even very good - it seems that they have had a change of chef. The pho broth was very dark brown and heavy with star anise; no balanced flavors. The summer roll was vermicelli heavy and the dipping nước chấm was very, very heavy on the fish sauce (nước mắm) which was just overpowering. I'm still tasting it six hours later.
We also ordered the jasmine grill and the nước chấm was bad with that too - so overall a truly bad experience.
We will not be going back to Phi Xinh. I think they are on their way out...