I booked the White Dove Cottage on 10/5/13 for a 3 day stay on 10/21/13. My girlfriend was taken to the emergency room on 10/18/13 and was diagnosed with cancer. Her first doctor's appointment was set for 10/21/13, so I called and asked to move the reservation to 10/28/13. White Dove accommodated my request. During the appointment, the doctor wanted to start aggressive radiation because the cancer was diagnosed as stage 4. I called White Dove and explained the situation. They refused to give me back my deposit of $275.00 because I hadn't called 3 weeks in advance. If you notice, I hadn't made the reservation until 3 weeks before. White Dove did agree to change my reservation to May, and I agreed, hoping my girlfriend would improve.
Since my girlfriend has not been improving and has limited mobility, I called February 3rd and told them that our chances of keeping the reservation were slim, I requested my deposit back. White Dove refused. Since this was a medical reason, and, I was actually unable to call 3 weeks in advance, I think it is morally irresponsible and very greedy of White Dove.
I would recommend never booking with them, since they don't seem to have any character when dealing with well-meaning guests.
- Also Known As:
- White Dove Cottage Hotel Cape May