Long story short, even a "100% Confirmed Reservation" means nothing to the manager of this property.
Tale of Woe and Intrigue follows:
Inn accepted reservations for two rooms for Nov 25th and 26th.
Inn sent an e-mail entitled "100% Confirmed Reservation", and charged my credit card $340.00 for the first night of the two rooms.
Based upon these assurances, airline reservations were made for my parents, who were joining us for Thanksgiving. As usual with airline reservations, significant penalties are imposed for any changes made after the flights are booked.
Two days later, the Inn calls to inform me that my reservation was "canceled", as the Inn would not be open that week. The manager attempted to blame her employees for making an error, but this was clearly a lie. The Inn clearly made a business decision to close, based upon a lack of bookings, and made the decision after confirming my reservation, and after billing my credit card.
I asked for the same room rates to be used for the same rooms on the following weekend, but the manager refused to honor the confirmed reservation when the Inn would be open.
Given that the Inn has cost me $500 in airline ticket-change fees, I demand the same penalty from the Inn that they would have extracted from me - the forfeit of the first night's fees for both rooms, or $340.00.
They have clearly breached a very basic contract. In general, when a hotel turns away a guest with a reservation guaranteed by a credit card, it's obliged to find alternate accommodation at a nearby hotel - AND PAY FOR the first night there. This is called "walking." If the replacement room is more expensive, the hotel should cover the cost difference for all the nights of the reservation.
This Inn could not even be bothered to suggest alternate accommodations, so they simply cannot be trusted to handle the arrangements for Thanksgiving with my parents. Therefore, liquidated damages equal to the cost of the first night's stay is an equitable arrangement.
They have been reported to the local BBB, and if they ignore the BBB, I'll drag both Barbara & Mary (the owners) into court.
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- Also Known As:
- The Southern Mansion Hotel Cape May
- Southern Mansion Cape May
- Southern Mansion Hotel Cape May