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“Disconnect Between Management & Guests” 3 of 5 stars
Review of Sandpiper Beach Resort

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Sandpiper Beach Resort
Ranked #13 of 38 Hotels in Cape May
Certificate of Excellence
Hyattsville, MD
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
“Disconnect Between Management & Guests”
3 of 5 stars Reviewed June 5, 2013

During May 17-19, 2013, my husband and I stayed for the first time at The Sandpiper Beach Resort in Cape May, New Jersey. Unless some changes are made, it is uncertain as to whether will return to this hotel in the future. We are no strangers to Historic Cape May having spent many long weekends and holidays in this Victorian town over the past two decades.

We decided it was time to find a new hotel, so after reviewing Trip Advisor’s top 20 Cape May hotels, we decided on The Sandpiper Beach Resort. In hindsight, I should have given more credence to some of the negative Trip Advisor reviews about Sandpiper. They were spot-on. Due to the disconnect between management and guests, it appears that little if anything has been done to address the concerns expressed by Trip Advisor reviewers regarding their stay at The Sandpiper Beach Resort.

One glaring issue is that Sandpiper management does not respond to Trip Advisor reviews. Hotel General Managers and Public Relations Managers as a general rule provide responses to most all Trip Advisor reviews good or bad. As you can see by Trip Advisor reviews of The Sandpiper Beach Resort not once has a management representative provided a reply. One has to wonder if management even reads Sandpiper reviews? If that were the case, many of the issues raised by guests via Trip Advisor would have been corrected or explained. Noteworthy is that when I checked out of Sandpiper, the Front Desk Clerk didn’t even bother to ask if we enjoyed our stay at the hotel. It wasn’t that he was busy, as at that time I was the only guest at the Front Desk.

Considering this was our first stay at Sandpiper, you would think the management and staff would strive to make the guest’s stay as enjoyable as possible. Not the case at Sandpiper. Instead, we were assigned a hotel room directly across from the elevator. What’s worse is that the bedroom is right across from the elevator. When you step off the elevator you walk a couple feet to the front door of our hotel room. When you step inside the front door, you’re in the bedroom. So instead of sleep, we laid awake listening to guests at all hours coming and going on the elevator.

Since the bedroom window also overlooks the elevator, this just enhanced the noise. To make matters worse, guests would engage in loud conversations while waiting for the elevator and when they got off the elevator. It was quite a social staging area. You could also hear the clanging of Bell carts, the elevator door opening and closing, along with people dragging their carry-on’s and banging luggage along the walls. When guests were done with their Bell carts, they would drag and park them right outside our bedroom window. This is not an overstatement.

Since I was unfamiliar with Sandpiper, I did not know the layout of the rooms. It didn’t occur to me that we would be placed in a room directly across from an elevator. When I checked out of the hotel, I mentioned about being placed directly across from the elevator to the man at the Front Desk. I told him about the disturbance of our sleep due to the noise. He gave me this guilty look and said nothing except mumbling something about noting in our profile that we want a room away from the elevator.

Earlier in this review I mentioned that Sandpiper management does not respond to Trip Advisor reviews. Case in point. Following are some problems we encountered during our first stay at this hotel. Many of these issues were raised in numerous Trip Advisor reviews about The Sandpiper Beach Resort:

Complaints:
--No window curtains or window treatment in living room and bedroom (only venation blinds).
--Bright lights from hallway shining into bedroom window illuminating the entire room. Sunlight also illuminates bedroom when trying to sleep).
--Bathroom door won’t stay open (keeps hitting you in the back when standing at sink combing hair, brushing teeth or shaving). Management should install a magnet on the wall that will attached to the metal door knob.
--Note: Only one mirror in entire hotel room which is in the bathroom.
--Lack of dresser drawers in bedroom (only one small dresser with three medium-size drawers and two smaller size).
--Two cheap night stands in bedroom with no drawers.
--Very small bedroom in which the bed takes up most of the space.
--No fitted/contour sheet (only flat sheets which come out from under the mattress when getting into bed).
--Lack of counter space in bathroom. Only sink ledge and top of toilet tank for placing toiletries. (Management should install a shelf on bathroom wall for placement of toiletries, tooth brushes, toothpaste, shavers, shaving cream, combs, hair brushes) etc.
--Small living room (furniture takes up most of the space).
--Only two bar stools for eating at kitchen counter (no dining area).
--The hotel grounds are infested with Sand Fleas (annoying flea like parasites that can bite painfully and deeply).
--Numerous Martin bird houses erected around the hotel guest parking lot. (Martins eat flying insects such as Mosquitoes).
--Bird droppings (poop) encrusted the hotel parking lot and all vehicles were covered in unhealthy bird poop.
--Stairwell areas and drains full of leaves and debris resulting in nesting/breeding grounds for insects such as mosquitoes.
--Outdoor pool is unheated
--Small makeshift kiddie pool built inside the outdoor pool. The kiddie pool and swimming pool share the same water.
--No outdoor Jacuzzi/hot tub.
--No indoor pool/Jacuzzi.
--Upon check-in at the hotel, you have to sign a form in two different places and initial five or six times. It’s like the hotel owns you in perpetuity throughout the universe (legal terminology).
--The Sandpiper Beach Resort is expensive. Our total bill for 2 nights (ocean view one-bedroom King suite), two adults was $612.00. The Front Desk Clerk said something about charging a $125.00 refundable fee.

Some of the mechanical problems we encountered during our stay were as follows: (Communicated to Front Desk Clerk upon check-out)

Problems:
--Shower faucet handle ready to fall off.
--Living room window would not stay open (slams shut).
--Inoperable remote control for DVD player (we tried new batteries).
--Bathroom door wouldn’t stay open (closes shut).

Compliments:
--Clean rooms (good housekeeping).
--Twice daily housekeeping.
--Hotel newly renovated.
--Good location (near Washington Street Mall).
--Nice view of ocean.
--Private balcony (two rocking chairs, one small table).
--New living room furniture (sofa bed, chair, coffee table, two end tables).
--Two flat screen TV’s (living room/bedroom).
--Hardwood floors (living room/hallway).
--Marble countertops (kitchen/bathroom).
--Large living room windows.
--Modernized kitchen with waterfall kitchen faucet.
--Ample kitchenware, utensils and appliances.

Overall, the Sandpiper is modern, clean and newly renovated. The rooms are small and you have to walk around the furniture to get from place to place. The hotel room would be more cozy with some throw rugs on the bare floors. Also, some decorative items placed around the rooms and some pictures on the wall would be a nice touch. You be the judge.

Room Tip: Away from elevator.
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
10 Thank EarthyBarbara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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196 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
karmac12
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 22, 2013

My husband and I really liked this hotel. Our condo was spacious, clean, and comfortable. The bed was especially comfortable and room service was top-notch and friendly. There was a safe available for our newlywed items, so we felt at peace the whole time. The only improvement that perhaps is needed is that the bathrooms could use some upgrading. (It is also small, but there's no fixing that.) Overall, I will most definitely be returning to the sandpiper! Great hotel!!! Not to mention, walking distance from just about everything!!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank karmac12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlantic City, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 8, 2013

Really enjoyed my stay at this hotel! Very clean and bright room. The bed is huge and soooo comfy. The pull out bed is as comfy as a pull out bed could be. Was hard to sign the 'I will not live here' document because I would love to live in this hotel.

Room Tip: This room (only one bedroom) was big enough for a family of four
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Ariana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 8, 2013

We left Cape May thinking already when to return. Our stay at Sandpiper was excellent - we definitely will be back.This property has it all: close to everything (beach, town, restaurants - all is walkable), very comfortable beds w/excellent quality linen, cleanliness, kitchen w/granite counter-tops, excellent service. Thanks Sandpiper & see you soon!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Tints26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherry Hill, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 30, 2013

How often does that happen?

Soaring ceilings, ocean view, and comfortable furnishings (the bedding is heavenly), well-maintained and very clean. I stayed in a one bedroom on the third floor which had windows on the north (bedroom) and south (balcony) sides - so much light! The refrigerator is huge, dishwasher welcome, and closet space abundant in this well-lit unit. The bathroom is economical in size, and I was glad I'd brought my hanging toiletry kit.

The Sandpiper is one block from Congress Hall, a popular wedding venue, and much nicer than the Victorian (I haven't seen the rooms in Congress Hall). I'll definitely be back.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
Helpful?
2 Thank oh_madchen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spring City, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 28, 2013

Perfect location. Very clean and spacious accommodations. The view from the balcony was amazing. Highly recommend booking your Cape May stay here. The sauna and gym were wonderful bonuses. The bathroom was a little small and lacked counter space. But the updated features and cleanliness made up for it. Dinner at Cucina Rosa a block away was truly memorable.

Room Tip: Corner suites are large and sunny.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Blueyeblond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 26, 2013

This was our first visit to the Sandpiper. We stayed in a two bedroom condominium on the 3rd floor. The condo was clean and well maintained. We are a family of four and were very comfortable. Cleaning service came every day which was appreciated. Surprisingly, the gym facility is very nice! The Sandpiper is right on the beach and within walking distance to main areas. We had a breakfast deal with Congress Hall and enjoyed eating at the Blue Pig Tavern every morning. With it not quite beach weather we found four days ample time to explore Cape May (Boat trip on whale watcher, Lighthouse, shops, etc.).

  • Stayed March 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandpiper Beach Resort

Property: Sandpiper Beach Resort
Address: 11 Beach Ave, Cape May, NJ 08204-2192
Location: United States > New Jersey > Jersey Shore > Cape May County > Cape May
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#13 Family Hotel in Cape May
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Sandpiper Beach Resort 3*
Number of rooms: 64
Official Description (provided by the hotel):
If you are looking for unmatched quality, location and outstanding amenities in your vacation rental, the Sandpiper Beach Club, Cape May NJ, is the perfect fit. Offering 51 units on a beachfront block in Cape May, New Jersey, the Sandpiper is available for daily, weekend, or weekly rentals year round. Located in the heart of the famed historic district of Cape May, across the street from the area's best beaches, the Sandpiper boasts a walk-to-everything convenient. ... more   less 
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Also Known As:
Sandpiper Beach Hotel Cape May
Sandpiper Beach Cape May
Sandpiper Cape May Nj
Sandpiper Hotel Cape May

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