I've stayed at the Macomber several times and loved it! It is very affordable, charming and I love being near the ocean. Last week, I called and asked if by chance they had any vacancies for a Friday night, because my parents wanted to meet us for dinner. The woman I talked said that infact they do and told me of the different rooms I could stay in. I gave her my address and credit card number and asked what time she would be expecting me. So far so good right? WRONG!
I give my name to check in and the woman said...I'm sorry we have NO reservation for you. I said how can this be I just called a couple days ago and reserved a room. She said matter of factly, you must be mistaken and called somewhere else! I said I don't think so, I've been here a couple times before I know that I called here on Tuesday. (Plus the woman has an unmistakable accent, I recognized she had the same voice as the woman on the phone.) She starts being belligerent towards us yelling that she is the only one that works from 3pm until the end of the night and that she does not remember my name and is POSITIVE she never talked to me! I was trying to being polite I didn't want to argue, I just wanted a room to stay in since it was getting late to try to find another hotel.
So, then you aren't going to believe this....she says she bets I have a room somewhere else waiting for me. She then proceeds to call area hotels to see if I have a reservation there. So we are standing there a half hour now while all the while she keeps saying to us "I know you never called me here." She was acting like I was lying or something...I mean really do you think I would take off a day of work and drive 4 hours to a place with no reservations. So now she's done calling and found no other reservation...(that's because I called her)! I said okay I guess we will just go look for another place to stay, thank you. Then she says well we do have several rooms open....I was thinking ARE YOU KIDDING ME...all this and you have rooms open what a waste of time, what a lack of customer service skills all to prove a point?! So I took the room because it was getting late but it ruined my whole trip and she sneered at me every time I walked past her. I keep thinking how I would have handled the situation. I mean whether or not the customer called you still have to be polite and say you are sorry there must have been a mistake can I offer you another room. You never blame people even if you knew without a doubt you were right. I won't go back there again and it's a shame because I did really like it. So, word of advice if you go....you better tape your phone reservation as evidence.
- Official Description (provided by the hotel):
- Built at the turn of the century, the Hotel Macomber is a historic landmark hotel featuring 37 rooms with full amenities. We have everything you need to unplug, unwind, and relax in Cape May, NJ. Located just steps away from pristine, white sand beaches, Hotel Macomber is a family-run hotel where you'll feel right at home. Our prime location and attentive customer service paired with our pristine rooms and convenient amenities have allowed us to be a Cape May destination for many families and guests. We offer you a great getaway location with award-winning fine dining, free parking, and a relaxing atmosphere. Cape May is a quaint, family-oriented seaside resort town rich in Victorian architecture and gourmet restaurants in addition to its many beach related offerings. Our passion for Cap May shows in our customer service. We want you to have the best experience you can in our great seaside town. Consider us for your next reunion or spiritual retreat. After a day of lounging on the beach or sightseeing come relax with us in our historic hotel! ... more less
- Reservation Options:
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- Also Known As:
- Macomber Hotel Cape May
- Macomber Cape May