My wife and I are BIG fans of old hotels, and have stayed in many for well over 30 years. For more than 25 years, my job took us to hotels all over the world. Our experience with the Hotel Alcott was never encountered before.
The rooms at the hotel are what we have come to expect at 'luxury' older hotels. We were there on New Year's Eve for a wedding. Other than a noisy bathroom fan, the room was adequate, albeit a bit pricy compared to others we have enjoyed.
Our disappointment arose when we went to check out. When we checked in we were given 2 keys, real keys, not electronic cards. During the wedding festivities, one of the keys was misplaced.
Upon checking out, I mentioned this to the front desk attendant, who then informed us that there would be a $25!!!!!! replacement charge.
In all my extensive travel experience, I had never been exposed to such a policy! When I said that I would not have taken 2 keys if I knew this to be the case, the attendant rudely told me that the policy is clearly stated on the registration form. I produced the form and asked where it was, as there was no such policy stated. Then I had to wait a few minutes until the attendant produced another piece of paper that was never provided to us at any time, either when we made the reservation in person 7 months earlier, when we received confirmation, or when we checked in! This piece of paper said there would be a $25 lost key charge!
We were told that if the key was found within 30 days, we would get a $25 credit on our credit card.
If this is the type of experience you are seeking, by all means try this hotel.
Just be sure they don't charge you for using too many towels or if a light bulb needs replacement in your room. And be sure to ask for their secret policy paperwork!
- Official Description (provided by the hotel):
- Beautifully restored Cape May Victorian hotel. Steps from the ocean and town center. Complimentary continental breakfast daily. Egyptian cotton linens. Tile/granite private baths. Complimentary lending library. Complimentary afternoon refreshments daily in-season. Special mid-week rates. Off-site parking. Fine dining in-season. Available for weddings and special events. ... more less
- Reservation Options:
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- Also Known As:
- Alcott Hotel Cape May
- Alcott Cape May