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“Friendly Service, older property” 4 of 5 stars
Review of Carroll Villa Hotel

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Carroll Villa Hotel
Ranked #7 of 38 Hotels in Cape May
Certificate of Excellence
GreenLeadersGold level
Baltimore, MD
1 review
“Friendly Service, older property”
4 of 5 stars Reviewed May 2, 2013

We stayed at the Carroll Villa due to a Travelzoo promotion. The hotel is well-located, close to the beach and the shopping mall. The Mad Batter restaurant is right on the property, which is nice, and it has good food and service. The managers of the hotel were also very accomodating. The property is in an old victorian structure with pealing paint. It's nicer inside, but if you're looking for a modern hotel, look elsewhere. Some of the rooms do not have a private bath. Our did, but it was small, and the shower was very small. The hotel's HVAC units were right outside the windows, so it was somewhat noisy.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank armada1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,061 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (215)
Date | Rating
  • English first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Pitman,NJ
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 2, 2013

This was our second time staying here and the staff does an excellent job. The room was good size and very clean. They even had a welcome back balloon with some salt water taffy's attached in our room which was a nice touch. After the guys golfed and the women shopped we caught happy hour again at the bar which has a good selection of craft beers. We had dinner at Tisha's (excellent) and returned to the bar to catch a very good blues guitar artist playing live. The next morning breakfast was superb at the Mad Batter. Hated to go home but will be back.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank dabirds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rangers1, Front Desk Clerk at Carroll Villa Hotel, responded to this review, May 4, 2013
Thank you for staying with us again. The staff appreciates your positive comments. We take pride in our lovely rooms and in providing good service for our guests.
Cape May awaits your return.
Thank you,
Jill at the front desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manahawkin, New Jersey
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 29, 2013

We booked this through a living social deal. We arrived very early (around noon). We knew it was too early to check in, however, they were very accomodating in that they gave us the vouchers we were entitled to so we could start enjoying our stay. They told us about wine tastings in the area and a nice place to pick up some cheese and snacks for our visit there. When we came back to check in everything was ready as promised, and they gave us the key to our very nice room. We stayed in room #9. It was beautiful and very romantic. We had a great trip and look forward to staying there again.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank hollym426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rangers1, Front Desk Clerk at Carroll Villa Hotel, responded to this review, May 4, 2013
We are pleased that you had a great time with the Living Social special and appreciate that you took the time to let us know that you enjoyed staying with us. We take pride in the appearance of the hotel and are glad you found you room beautiful and romantic. We hope that you come back and stay with us again soon. Thank you.
Jill, Front Desk and all the staff at the Carroll Villa and Mad Batter Restaurant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Holly, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 28, 2013

I was happy with our stay at the Carroll Villa, it was clean and the staff was pleasant and helpful.
I may try a smaller Bed & Breakfast next time we visit Cape May.
The Mad Batter was excellant and would definitley eat there again.

Room Tip: The Carroll Villa was very nice; I would of like to stay in a smaller B&B with the more personal...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Kathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newington, Connecticut
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 27, 2013

What does a hotel usually do when a reservation is missed? Well, I mixed up the dates of my reservation at Carroll Villa and arrived on a Thursday instead of Wednesday, the date of my reservation. I was upset and embarrassed by my error and fully expected to lose money for the night I missed, but Kathy at the front desk quickly put me and my partner at ease when she offered us a room without further cost! She settled us comfortably in a lovely room and because of her gracious offer, our 5-day vacation immediately was put back on track. Thank you Kathy and lovely hotel staff for going out of your way to assist us in every matter! You are indeed a roll model for other hotels who may be missing these very important customer service qualities!

Shirley Miller

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank shu075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rangers1, Front Desk at Carroll Villa Hotel, responded to this review, May 11, 2013
Thank you so much for letting us know that you had a great time.
Kathi is our manager and has been with the Carroll Villa for over 20 years. We have several staff members that have been with us for many years and we are proud of all of them and the good will they extend to our customers. Thanks again for your thoughtful comments.
Hope you can visit us during the summer.
Very truly yours,
The Carroll Villa Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flourtown, Pennsylvania
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed April 27, 2013

We just returned from the Carroll Villa Hotel and enjoyed our one night stay immensely. Our room was perfectly clean and well appointed. We stayed in room 20, the only first floor room which we chose because it had a private porch. What fun, sitting out in the warm sun at 5:00 p.m., watching the world go by. Our room was spotlessly clean, and the bed was so comfortable we overslept. This hotel is less than one block from the beach in one direction and one block to the major shopping area, Washington Street Mall. We will return, even without the Living Social deal. What a gem!!

Room Tip: Ask for room 20. Others reported it as being noisy, but even though there was a guitar player/singe...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Liz0815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rangers1, front Desk Clerk at Carroll Villa Hotel, responded to this review, April 28, 2013
We are glad that you enjoyed your room with a porch. Thank you for choosing the Carroll Villa Hotel and we hope that you stay with us again when you visit Cape May.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newark, Delaware
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 27, 2013

We only stayed one night, had dinner and breakfast at the Mad Batter, which was wonderful. The location is great (1/2 block to beach) and other attractions were very close. Overall a great visit to Cape May. The staff very friendly and attentive.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Dennis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rangers1, Front Desk Clerk at Carroll Villa Hotel, responded to this review, April 28, 2013
We are glad that you chose the Carroll Villa for your getaway spot and enjoyed our restaurant and our town. Hope you will come back and stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Carroll Villa Hotel

Property: Carroll Villa Hotel
Address: 19 Jackson St, Cape May, NJ 08204-1417
Phone Number:
Location: United States > New Jersey > Jersey Shore > Cape May County > Cape May
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites
Hotel Style:
#1 Green Hotel in Cape May
#5 Romantic Hotel in Cape May
#6 On the Beach Hotel in Cape May
#10 Family Hotel in Cape May
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Carroll Villa Hotel 3*
Number of rooms: 19
Official Description (provided by the hotel):
The Carroll Villa Hotel is a family owned and operated historic Cape May hotel and home of the acclaimed Mad Batter Restaurant and Bar. Guests will enjoy our welcoming and relaxed atmosphere, as well as our ideal location just a half block from the beach and the walking mall. Carroll Villa Hotel offers nineteen unique rooms which blend an eclectic mix of Eastlake, Craftsman and mid-century modern pieces with contemporary colors and modern amenities. All of our guest rooms feature private baths, complimentary WiFi, and flat-screen TV's. ... more   less 
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Also Known As:
Carroll Hotel Cape May
Carroll Cape May

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