The place could be Ok, but the ownership is a joke. The service is terrible and they ALWAYS overcharge you. You can get it it fixed but can never get a manager so it's a pain. I shouldn't have to check my bill with a fine tooth comb every time that I go into a place. I get overcharged a minimum of $10 every time I go there. I guess its your job to make sure they are not ripping you off. How many people are they stealing from?
The owners are there but non existent. I have asked for the manager on several occasions to no avail. I believe that they actually go and hide.
One time I asked for a clean plate and was told that I didn't need one. It was our 2nd order of wings and my plate (from the 1st order) was covered with bones and blue cheese. (they wanted us to use the same dirty plates). I insisted and they still refused. Then after multiple requests, the bartender actually wiped the plate with a napkin and gave it back to me. (dirty blue cheese smear and all). I know It sounds ridiculous but its absolutely true. I then asked for the manager who was sitting at the other end of the bar. The bartender slammed the dirty plate into the trash can, smashing it into many pieces. The female owner/manager got up and walked into the kitchen and never came out.
The other night, after being overcharged for at least the 20th time, I had to say something to the owner. Obviously, I had to seek him out. Somehow, he took my helpful complaint as criticizing his wife (co-owner) and said to go somewhere else if I didn't like it there.
Really??? You tell someone spending $200-$300 per month in your business to go somewhere else? Most people never say anything when they have a problem and just don't go back. My neighbor for instance refuses to go there because of an experience that he had. Management should want to know of any problems. In this place though its "see no evil, hear no evil, speak no evil". They can bury their heads in the sand as the place goes out of business.
I only went here because it was 2 minutes from my house and has live music on the weekends. Doc's Irish pub is better in every way: Food, Atmosphere, service, and especially pricing. Dolan's charges $16 for a bacon Cheese Burger?
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