This was a time share week given to us by a family member. The staff had trouble with our check in and thought we had already checked in. We had to ask questions regarding unloading luggage. This can definitely be something that front desk staff offers it's guests.
There was no welcome. It was more like - eck you're here- and you can't put your car ANYWHERE! It was appalling to be a guest at a hotel and feel so unwelcome that we couldn't even unload our luggage, especially with a handicapped guest with us.
The parking D!@k$ were out of control. They clearly gave preference to restaurant guests over hotel guests by clear guidance of their manager. This in seeing the handicapped plaquard in our vehicle.
The hotel is somewhat on the beach but there were NO hotel amenities on the beach. There is a restaurant on the beach which doesn't seem to have much to do with the hotel but take the parking from hotel guests.
The hotel is clean. I slept on the sofa bed and it was adequate. There were never pool towels at the pool. Often had to walk through the hotel dripping wet to get a towel or go back to our room.
The indoor pool is ok, but not a beautiful space I could sit and enjoy for any length of time.
The only staff that were somewhat helpful were the laundry staff who seemed to be working hard and the ladies at the front desk who were polite.
I've owned timeshares and this just misses the mark. I've stayed in hotels and this hotel could do a lot better if someone seemed to care that the guests are on vacation and want to relax. A little customer service can go a long way!
- Official Description (provided by the hotel):
- Overlooking the white sandy shores of Brigantine Island, the Legacy Vacation Club Brigantine Beach is the perfect choice for a family beach vacation & just moments from the casinos, restaurants & attractions of Atlantic City too. About the property Along with resort-style amenities like a heated indoor pool, men’s & women’s saunas, guests can enjoy beautifully appointed condo-style accommodations. Our studio & 1-bedroom suites are designed with conveniences like full kitchens/ kitchenettes & free WiFi. ... more less
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- Also Known As:
- Legacy Vacation Resorts-Brigantine Beach Hotel Brigantine
- Celebrity Resort Brigantine Beach
- Nj Vacation
- Celebrity Resorts Brigantine Beach