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“fabulous bed. slept great!”

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Hilton Garden Inn Bridgewater
Ranked #2 of 6 Hotels in Bridgewater
Certificate of Excellence
Binghamton, NY, United States
1 review
“fabulous bed. slept great!”
Reviewed June 9, 2014

very clean. fabulous bed. slept great! we want to get a mattress like what we slept on here. very clean. coffee pot and fridge in the room. ice machine down the hall. price very competitive. would stay again.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rich And Terri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosalind512, Front Office Manager at Hilton Garden Inn Bridgewater, responded to this review, June 17, 2014
Thank you for your review and kind words. I am glad you really enjoyed our adjustable Garden Sleep System bed in your room. They are pressure-relieving and adjustable on both sides of the bed. If you want to get one for your home, please visit: WWW.THEGARDENSLEEPSYSTEMBYNATURALFORM.COM for more information and prices. Thank you for your business and we hope you visit us again and soon......:):):)
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509 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
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English first
Manville, New Jersey
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 7, 2014 via mobile

I recently stayed at The Hilton for one night with my Husband; upon Arrival we were greet by a front Desk lady who was very rude and not polite at all, (I don't think she likes what she Does) but let me tell you that the Hotel Reception area is beautiful, very clean and organize, they even had wine, cookies and other stuff for clients to enjoy. About the Suite I booked the King Whirlpool Suite with the Breakfast package, the suite was really Nice, very Clean and huge! The room also had a Keurig, small fridge and a Microwave. Overall the Room was very good. The Next Morning we went down to the Breakfast area and we were serve by a really Nice lady who was all the time in top of our Coffee/ Juice, the Breakfast was excellent more then what I Expected!! I would have to said that Front desk attenders need customer service training if you go to a Hotel you are not looking for some grumpy Nasty Attitude from the person who is suppose to serve you. Overall it was a good experience.

Stayed June 2014, traveled as a couple
Helpful?
1 Thank CarolN1226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosalind512, Front Office Manager at Hilton Garden Inn Bridgewater, responded to this review, June 17, 2014
I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with our front desk personnel and I have addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments
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Redondo
Level Contributor
55 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed May 28, 2014

I like the Bridgewater Hilton. The rooms are nicely furnished and well-maintained. The wifi is free as is the parking, plus microwave, a little pool and workout area. And the price is quite competitive for what you get.

They don't give you a free breakfast -- there's a nice breakfast buffet but you have to pay. And like most of the big chain hotels, you have to log in for the wifi every day. That continues to be a dumb idea. The location is also good, just off the highway. So all in all the Bridgewater Hilton is worth it.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TimT_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosalind512, Front Office Manager at Hilton Garden Inn Bridgewater, responded to this review, June 17, 2014
Its aways a pleasure welcoming you to the Hilton Garden Inn - Bridgewater, NJ. It is good to know you enjoyed you time with us. Thank you for the review and for chosing us to be your home away from home. We look forward to your next stay with us if your travels bring you into Bridgewater. We love having you here!!!!
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New York, United States
Level Contributor
7 reviews
4 hotel reviews
Reviewed May 22, 2014

Garden Style Relaxed and Cozy. Although the toilet backed up we slept well we loved the coffee service and the front desk reception was wonderful. Beds are comfortable and the bathroom was clean and well stocked.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lori-Ann N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosalind512, Front Office Manager at Hilton Garden Inn Bridgewater, responded to this review, June 17, 2014
Thank you so much for your review. We appreciate your business and comments. Please come back soon. We love having you here!!! :))
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Scotch Plains, New Jersey
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 22, 2014

We couldn't be happier with the appearance of the hotel, outside was lovely and lobby was beautiful. Rooms were nice and super clean. Breakfast was terrific, with wait staff who couldn't wait to please us. Great value! Highly recommend!

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Glenna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosalind512, Front Office Manager at Hilton Garden Inn Bridgewater, responded to this review, June 17, 2014
Hello and thank you for your kind words. Your comments help us to know how we are doing and the areas for improvement. I am glad you had a great time with us and we look forward to your next stay. Thank you once again.
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Hammonton, New Jersey
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 18, 2014

Restaurant had terrible untrained wait staff. Asked for med rare steak got well done. No apologies no nothing. Ordered dessert, never got it, no apologies, no nothing.
Morning of checkout had plumbing issues. I had to request a room change so I could shower. House cleaning staff just dropped off key and didn't ask if I needed any help moving my things.
This is not what I expect from a Hilton property of any level.
I stay in hotels 4 or 5 days a week.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank randyoflht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosalind512, Front Office Manager at Hilton Garden Inn Bridgewater, responded to this review, May 19, 2014
I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us and I have addressed these issues with our staff. This is not typical of our hotel and staff. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments and I hope you will come back soon so we can exceed your expectation.
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Bridgewater, NJ, United States
1 review
Reviewed May 11, 2014

First room smelled like a dirty ashtray. The service for dinner was poor at best, fresh cubed bread on a caesar salad that sat for 20 minutes -- mashed potatoes sitting for longer before being brought to the table, $3 charge for ice, no follow through from the manager. Two phone messages left for housekeeping supervisor before getting call back related to an item left in the room.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Margaret P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosalind512, Front Office Manager at Hilton Garden Inn Bridgewater, responded to this review, May 19, 2014
Thank you for you feeback Margaret P. We’re sorry for any inconveniences you may have experience. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give us another opportunity soon to make your stay the best it can be.
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Additional Information about Hilton Garden Inn Bridgewater

Property: Hilton Garden Inn Bridgewater
Address: 500 Promenade Blvd, Bridgewater, NJ 08807-3459
Phone Number:
Location: United States > New Jersey > Bridgewater
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Bridgewater
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Bridgewater 3*
Number of rooms: 129
Official Description (provided by the hotel):
5 Star amenities at a 3 star price. We are 100% smoke free hotel *Boutique full service hotel with 129 spacious guest rooms* Centrally located off Rt. 287* 129 spacious guest rooms *Largest guest rooms in the area* Recent upgrades: flat screen panel TVs, renovated our healthclub with brand new equipment, recently renovated our pool and business center. * Sitting area in our guest room ... * Complimentary Internet in the guest rooms* Fridge and Microwave in ALL rooms* Onsite Catering* Onsite Audio visual* Complimentary Internet throughout the hotel.* Free Business Center services* Great American Grill Proud Recipient of the JD Power & Associates Award for excelling in Customer Service. ... more   less 
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Also Known As:
Hilton Garden Inn Bridgewater Hotel Bridgewater
Hilton Bridgewater
Bridgewater Hilton Garden Inn

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