As a regular visitor to many Hilton Garden Inns around the country, I am very familiar with the chain and generally very pleased. Free and reliable internet in all rooms. Decent, reasonably priced breakfast. Room are sizable and bedding comfortable. Modest but reasonable pool and fitness room.
However, I found the staff at this HGI to be particularly frustrating. We arrived at the hotel early in the morning and were unable to check in early due to full occupancy. While this can happen, it later turned out that rooms had been available but that the staff was unable to be sufficiently flexible so as to give us a prepared room since the system had us listed in a different room. Furthermore, it ended up taking until after 13:30 to get a room even though most of the guests checked out by 9 and we had repeatedly checked back to see when we could get into a room. Even then, we had to stand and wait for 15 minutes while they verified that the room had in fact been cleaned.
In summary, stronger staff effort is needed to improve guest experience.
- Official Description (provided by the hotel):
- 5 Star amenities at a 3 star price. We are 100% smoke free hotel *Boutique full service hotel with 129 spacious guest rooms* Centrally located off Rt. 287* 129 spacious guest rooms *Largest guest rooms in the area* Recent upgrades: flat screen panel TVs, renovated our healthclub with brand new equipment, recently renovated our pool and business center. * Sitting area in our guest room ... * Complimentary Internet in the guest rooms* Fridge and Microwave in ALL rooms* Onsite Catering* Onsite Audio visual* Complimentary Internet throughout the hotel.* Free Business Center services* Great American Grill Proud Recipient of the JD Power & Associates Award for excelling in Customer Service. ... more less
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- Also Known As:
- Hilton Garden Inn Bridgewater Hotel Bridgewater
- Hilton Bridgewater
- Bridgewater Hilton Garden Inn