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“MICHELLE, you made my trip at check-in!”

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Best Western Bordentown Inn
Ranked #2 of 11 Hotels in Bordentown
Reviewed September 5, 2012

Best Western Bordentown is simply impressive straight from the outstanding customer service right down to its sleek design. This year on vacation with the kids, I chose this hotel as my home away from home and as with most Best Westerns I wasn’t disappointed. During check in there was a discrepancy with my reservation thanks to Cheap Tickets / Orbitz apparently Cheap Tickets book the room in advance with their parent credit card from Orbitz so, imagine my surprise when I was told the credit card reserving the room was declined! That’s right Orbitz booked the room and the hotel had no record of my credit card as I already paid OrbitzThe corporate card on file from Orbitz was declined which could have spelled disaster yet, “Michelle” at the front desk went above and beyond to help resolve everything. She immediately called the number for Orbitz located on my confirmation sheet and when the telephone# was disconnected she took to Google to locate another. It was after 9pm when I arrived and she saw I was tired with my kids, instead of having me stand around in the lobby she told the rep from Orbitz that she and he will continue to resolve the issue and kindly gave me the keys to my room. The room was spacious, clean, and equipped. My daughter absolutely loved breakfast; she said they had the best selection ever ending at 10 when most hotels end 9 or before. My son enjoyed the pool he said the water was cold but he liked that fact it was indoors with a neat design. The only con, NO Wi-Fi the hotel advertise Wi-Fi but the signal is nonexistent that really kilt my plans to catch up on some work yet I got over considering I was on vacation and all..:-) Overall I rate my experience a solid 10! 4 STARS.

Room Tip: Try to get a upper level room, prehaps this will help improve the Wi-Fi signal
See more room tips
  • Stayed: August 2012, traveled with family
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Thank blkbty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stefanie S, Manager at Best Western Bordentown Inn, responded to this reviewResponded September 14, 2012

Dear Blkbty,

Thank you for taking the time to review your recent stay at the Best Western Bordentown Inn. Your business is very important to us and we value your feedback.

I'm glad that Michelle was able to get your reservations issue resolved for you. I am also very happy that you found the rooms to be clean, spacious, and accommodating. At Best Western, we pride ourselves on providing you with the superior customer service that you have come to expect from the Best Western name.

We look forward to seeing you in the near future.

Stefanie Strom
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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268 - 274 of 310 reviews

Reviewed August 16, 2012

This Best Western was acceptable. By this I mean, when most people travel, they expect a clean place to stay with decent amenities and curteous staff. This Best Western in Bordentown was all of that. The staff we encountered were very pleasant. The indoor pool looked inviting, although we didn't have time to use it. We were in that area for a wedding so all we needed was a bed and shower. When we first entered the room, there was a bit of a smell of mustiness, but not something overpowering. Once inside, you got used to it/didn't notice. Our room was on the backside of the building that sits next to a lake. Possibly reason for a sense of dampness. It's not a new place, but it is adequate for any traveler. The breakfast is an added bonus to the price.

  • Stayed: August 2012, traveled with family
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1  Thank KsBug79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2012

My girlfriend and I stayed 2 nights at this Hotel and I have to say it was a wonderful experience. The staff was corteous & very helpful. Dawn the manager went above & beyond.The rooms were clean, the beds comfortable, the pool refreshing. Everything about our stay was wonderful especially the complimentary continental breakfast..by far the best I have ever seen.We will definetly return!

  • Stayed: July 2012, traveled with friends
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3  Thank franso5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2012

The hotel is five minutes from the nj turnpike. Close to Ft. Dix and other area attractions ( six flags). The accommodations were good, indoor pool, included breakfast, staff very pleasant.

  • Stayed: July 2012
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4  Thank Frederico022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2012

This Hotel has a nice set up. The room section is in one building and the Reception, the Restaurant, the Pool and Gym are in another Circular Shape Building. Complimentary Breakfast is served in a large room. You have also access to complimentary Washer and Dryer Machines in the Hotel Section. Rooms are clean and comfortable and quiet (in the back).
I only encountered a little problem, because at reception, they were not familiar with a Free Night Voucher Reservation. I was embarrassed for a while with the situation, but honestly it was settled quickly with the Manager.

  • Stayed: April 2012, traveled as a couple
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3  Thank southguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2012

I've been at this hotel for 11 weeks (for work). I can't say enough good things about the staff. I had a minor issue with my refrigerator and it was quickly rectified. They are quick and accurate with the Rewards program. The rooms are well cleaned and re-stocked (coffee, towels etc.). Dawn (the Manager), Kim and all their co-workers are very professional and very friendly. I'd highly suggest this hotel if you're in the area.

  • Stayed: May 2012, traveled on business
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2  Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2012

my stay was nice. loved the indoor pool. kimberly was helpful

  • Stayed: February 2012
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3  Thank kwooff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Bordentown Inn

Address: 1068 Route 206 and Dunnsmill, Bordentown, NJ 08505
Phone Number:
Location: United States > New Jersey > Bordentown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 11 Hotels in Bordentown
Price Range: $85 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Bordentown Inn 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Whether you're visiting for work or for pleasure, enjoy the plush comforts and thoughtful amenities of this pet-friendly Bordentown, NJ hotel. Conveniently situated just an exit from Six Flags Great Adventure, BEST WESTERN Bordentown Inn is the perfect destination for an action-packed, theme-park adventure. Take an educational trip to nearby Camden Aquarium and Princeton University, relax on a sunny New Jersey beach, or stroll through the area's fantastic local shops and malls for some relaxing retail therapy. Those traveling to nearby Fort Dix and McGuire Air Force Base who need a relaxing place to stay after a day on the job will find unexpected amenities about. Workout in our brand new renovated fitness center. Stay in a plush standard room or one of our king and queen Jacuzzi(R) suites and enjoy Cable TV, free high-speed Internet access and complimentary continental breakfasts that are sure to hit the spot. ... more   less 
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Also Known As:
Best Western Bordentown Hotel Bordentown

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