I booked online where I paid specifically for a room with two queen size beds on the ground floor because I have bad knees. When I arrived, I had a room on the second floor with two double beds. When I pointed out that I had reserved a first floor room, the desk clerk told me that I should have written it in the comments section - exactly the opposite of what the website told me to do. When I got to the room, it was in pretty shabby condition. The desk chair had nasty stains, the towel bar was broken, and the sink drain was rusty and stained. The furniture was pretty beaten up, too. In fairness, the bed I slept in was was clean and comfortable, but they won't get my business again. I'm willing to overlook a lot, but when I reserve a specific room, I want what I've paid for, and if you've made a mistake, at least man up, apologize for my inconvenience, and maybe offer to carry my bags upstairs for me. A little customer service goes a long way when your hotel is so dumpy.
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- Also Known As:
- Bellmawr Econo Lodge