Arrived in the middle of the night due to bad directions given by two separate hotel employees. Drove two extra hours! Second floor room-no stairs. Bathroom had dead bugs all over it. I had to brush one off the sink. Stained towels. Found two hairs on the sheets...yep...those hairs. Bathroom had view of parking lot with nothing but a dirty blind for privacy. Noisy air conditioner. Carpet felt sticky. We were scheduled to stay for two nights, but I canceled the second night. After I did this, the manager called to offer a small discount based on the bad directions. When I explained the problems with the room, he became defensive and uncooperative. He said we should have called to switch rooms, however, we arrived at 2:30AM and had a sleeping 9 yr old. Also, we were told when we reserved the room that it was the last available for that night. As if all this wasn't irritating enough, the lady at the front desk was unable to give us any information about getting to Philly, even though the website lists this hotel as convenient to Philly attractions. Overall, this was the worst hotel I've ever seen. The manager did not apologize for the state of the room and said there was nothing he could do to make it right because we had stayed there, even though I asked if he was available at 2:30 when we arrived.
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- Also Known As:
- Howard Johnson Express Hotel Bellmawr
- Bellmawr Howard Johnson
- Howard Johnson Bellmawr