I am astonished at the level of unprofessionalism displayed. I made a reservation for a room two months agoprior to my stay. Unfortunately I had double booked two weddings, so we were no longer in need of a room. I called to cancel my reservation and spoke with who I am assuming is the innkeep of the establishment and was met with the worst customer service I have ever experienced in my life. When I first called to cancel, she said she would cancel the reservation, then hung up before I could ask a simple question. I was simply wondering if my credit card would be charged a cancellation fee and what credit card I had provided. Since my question was not answered, I called back at a later time to try again. The innkeep answered the phone, when I stated that I had just called and canceled a reservation, she bluntly responded, "I canceled your reservation" and hung up. Again, still not getting my question answered I called back again. The phone was immediately hung up. This happened two times in a row. On my third attempt, the innkeep finally answered. Before I could even ask my simple question, she threatened me with calling law enforcement for harrassment.
I'm not sure how things are typically done at St. Rita's Hotel, but I've never before been treated so poorly by an establishment. Hanging up on customers is bad enough, it is rude and uncivilized... but then threatening them is outright disgusting. My stomach is sick thinking of how terribly they would treat not only a customer, but a person in general. I was never anything but friendly and amiable on the phone, and only had one question I was hoping to get answered, and I was threatened in return.
- Also Known As:
- St. Rita Hotel Long Beach Island, NJ - Beach Haven