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“Great hotel experience” 4 of 5 bubbles
Review of Hotel Indigo Basking Ridge

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Hotel Indigo Basking Ridge
Ranked #4 of 4 Hotels in Basking Ridge
GreenLeadersBronze level
Fort Worth, Texas
Level Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great hotel experience”
4 of 5 bubbles Reviewed May 11, 2014

The room was large, the restaurant good, the bar friendly, and the internet access fast. My sole nitpick was the lack of a business center at the time of my visit, but I understand that that will soon be corrected.

  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank M T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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243 reviews from our community

Traveler rating
    80
    61
    54
    30
    18
See reviews for
55
33
17
103
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (43)
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English first
WORCESTER
Level Contributor
627 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
3 of 5 bubbles Reviewed April 25, 2014

I stayed her one night. I had looked online at the pictures and felt I knew what to expect, but when I checked in the hotel was under renovation so the lobby looked nothing like the pictures on the website. I think it looked better before to be honest. I was okay with the renovations, but when I got to my room i couldn't tell if my room was considered renovated or not. The bedroom had been freshly painted but the wallpaper in the bathroom had visible signs of wear and scuff marks. The floor is fake wood laminate and in places it was popping up. The closet doors were old and there was a crack in the ceiling. I am hoping this wasn't one of the renovated rooms. The front desk staff was friendly and the room was clean so overall I was happy. The thing that bothered me the most was that the hotel is non smoking, the entire building. Unfortunately the smokers go directly out front and if you are in the lobby the smoke comes in. I wish they would tell people to go at least 10 or so feet from the big doors.

  • Stayed April 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Travelbugsforlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Indigo Basking Ridge, responded to this review, May 11, 2014
Dear Travelbugsforlife,

We appreciate you taking the time to share your feedback regarding your stay with us. We are delighted you found your room accommodation clean. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible.

We certainly regret our hotel did not live up to your expectations in some aspects of your stay. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 13, 2014 via mobile

Saiqua, the lady at the front desk provided my family with exceptional service. Her hospitality and professionalism was commendable. She went out of her way to ensure that I had what I needed. Thanks!

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank MsHappyDSN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gothenburg, Sweden
Level Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed March 16, 2014 via mobile

I stayed here for a business conference for only 3 days. The stay was comfortable even though the hotel was under renovation. The staff is friendly and the restaurant staff is also accommodative. The reception staff Sayda was helpful to provide local directions as well. I found the location far off from everything and one would need a car for sure.

Stayed March 2014, traveled on business
Helpful?
1 Thank Ajay9252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Indigo Basking Ridge, responded to this review, March 31, 2014
Dear Ajay9252,

Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am pleased to know that you had a comfortable stay at our property and found our staff very accommodating. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
212 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
4 of 5 bubbles Reviewed March 15, 2014

The best part of this hotel was the large room... lots of room to spread out. A large desk to work at, room around the bed. So very functional for a business trip where you need to catch up on work in the evening. Having enough space is a good thing. Staff were friendly and there is a full restaurant and bar. Hotel is quiet and conveniently located close to the major companies in the area.

  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SkiingCyclingDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canton, Ohio
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 1, 2014

The rooms are spacious and they are very clean. I found the beds extremely comfortable and slept very well. The breakfast choices were good and the food was tasty. I also ate dinner there and was served by Thomas at the bar. He was efficient and friendly.

I was visiting the USGA Museum and was very pleased with this hotel overall. It is undergoing some renovation but I did not notice much that would cause any notice by a guest.
Saiqua was working the desk and was welcoming and extremely helpful. I would recommend this hotel and would stay here again.

Green Features: There should be somewhere to hang wash cloths and towels if we are going to reuse them.
  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MidniteBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
92 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed January 21, 2014 via mobile

This was my first trip to the area and my family and I like to stay in a suite or 2 joining bedrooms. All of the other hotels in the area couldn't accommodate us so we decided to give the indigo a try even though it looked a little questionable ( we are used to nice hotels ). The hotel is not luxurious but clean and the rooms are spacious . The staff are what makes this hotel. From the moment we walked in to the time we left we were treated with impeccable service. The front desk and wait staff are incredible and go out of their way to make your stay flawless. We will definately be returning to this hotel because of the high level of customer service of the entire staff .

Stayed January 2014, traveled on business
Helpful?
1 Thank Yayan63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beth C, Manager at Hotel Indigo Basking Ridge, responded to this review, January 23, 2014
Dear Yayan63, I'm glad the other hotels were full too! Thank you for taking the time to give us a 4 star review we appreciate your feedback and are thrilled that you enjoyed your stay here. I was so happy to see your wonderful comments about the great service you received we are very proud of our associates.

Thank you for staying at the Hotel Indigo!

Beth Clancy
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo Basking Ridge

Property: Hotel Indigo Basking Ridge
Address: 80 Allen Road, Basking Ridge, NJ 07920
Phone Number:
Location: United States > New Jersey > Basking Ridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Basking Ridge
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Indigo Basking Ridge 3.5*
Number of rooms: 112
Official Description (provided by the hotel):
Everyone has a neighborhood story and we want you to live through and be part of ours. Guests at our smoke-free boutique hotel will experience a local flavor, in an affordable luxury, yet casual and sophisticated setting. At the Hotel Indigo Basking Ridge we provide the very best in modern boutique accommodations, hotel services and inspiring hospitality. Our unique hotel is an oasis for travelers who yearn for an escape from the common hotel, but still desire inspiring service. Within 10 miles of our upscale Basking Ridge accommodations, you will find many shopping destinations, like the Mall at Short Hills, Bridgewater Commons and New York City's Madison Avenue, which is just 30 miles from our boutique hotel in Basking Ridge. Additional area attractions include the USGA Museum, historic Morristown and the exquisite Duke Estate. A business trip is a time of serenity and renewal at our luxurious hotel in Basking Ridge. Take advantage of convenient access to Verizon Wireless, Avaya and Barnes and Noble headquarters, as well as a free local shuttle -5 mile radius of the hotel and must be booked 7-10 day in advance due to high demand, service and complimentary high-speed, wireless Internet access. With a contemporary atmosphere and first-rate services, the Basking Ridge Hotel Indigo focuses on delivering peace and inspiration to all guests. While lodging at our boutique hotel in Basking Ridge,NJ,you can enjoy a local brewed coffee and gourmet meals at Old Oak Bar & Bistro or exercise at our state-of-the-art fitness center.Choose the Basking Ridge Hotel Indigo,and you will experience the very best in modern boutique accommodations. ... more   less 
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Also Known As:
Basking Ridge Hotel Indigo

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