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“I wasn't impressed.”

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Hotel Indigo Basking Ridge
Ranked #4 of 4 Hotels in Basking Ridge
GreenLeadersBronze level
Levittown, Pennsylvania
Level 4 Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“I wasn't impressed.”
Reviewed November 3, 2013 credit card Amex Card Member Review

We ended up staying there, when we attended a wedding in the area.

Considering their prices, I wasn't impressed with the value for the money.

They couldn't even get their stories straight when the breakfast buffet would open.

Stayed September 2013, traveled as a couple
Helpful?
Thank Pete W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestManagerIN, General Manager at Hotel Indigo Basking Ridge, responded to this review, November 4, 2013
Greetings PeteW,

Thank you for giving us the opportunity to host your overnight accommodations here at the Hotel Indigo. I personally apologize for some of our short comings with regards to the lack of communication we may have shared with your group. I take guest satisfaction very seriously and can assure you that we will use your feedback to make improvements with our staff.

Please do not hesitate to contact me further.

Warm Regards,
Mimi Varchi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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249 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Greenville, South Carolina
Level 5 Contributor
60 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed October 9, 2013

My wife and I stayed here for a family wedding. The check-in at the front desk was quick and the staff was very courteous and friendly. Our room was clean and fairly spacious. In the morning, we enjoyed their complimentary breakfast of eggs, bacon, potatoes, sausage, and breads/muffins/etc. Overall, things went quite well.

We were disappointed that the rooms lacked a safe for valuables which meant that we needed to lock them away in our trunk each day. I believe they have a hotel safe but that's not really a great option. With all of the electronics most people carry these days, a room safe is almost a must-have and nearly everywhere else we have stayed recently has had one.

Internet service worked well although we had to enter a new code each day to access it. Our room key stopped working after the first day (as did those of others in our party) so we had to get new ones at the front desk.

We also used their fitness room which was fairly nice, with an elliptical machine, treadmills, and the like. The shower in our room was not great but adequate. The fan/ventilation in the bathroom appeared to be non-functional so we worked through the steam-covered mirror afterwards.

Overall, we enjoyed our stay. I would probably look for another hotel if we needed to stay nearby in the future to find one with a room safe. Personally, I think they should be in all hotels.

Yes, I would recommend Hotel Indigo to others, although just a bit reluctantly.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellevue, Washington
1 review
Reviewed October 9, 2013

I stayed at the Hotel Indigo Basking Ridge in early October.
My room was Superior Executive Room.
The room was very spacious, but not filled with the furniture. The space was way too empty and I felt I could run in the room. Also, floor doesn't have the carpet, but laminate floor gave me very cold feeling without shoes on.

Also, as a Platinum member, I expected something more, like welcoming gift or note, but nothing.

Room Tip: Superior Executive room was not good.
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EddyCND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestManagerIN, General Manager at Hotel Indigo Basking Ridge, responded to this review, October 10, 2013
Dear EddyCND,

Thank you for your review. I appreciate your feedback regarding the design of the guestroom. You will be happy to hear that in the near future we will be undergoing a renovation that will be addressing the layout that did not appeal to you. Once we have completed our guest rooms will have a refreshed inspiring design.

As a platinum member, we value your loyalty to the IHG hotels and thank you for choosing the Hotel Indigo Brand for your recent stay. We comply with all the IHG Rewards program requirements; I have listed the benefits you are entitled and eligible to receive with your elite status: Collect Points or Miles, Points Never Expire, Extended Check-Out, Complimentary Weekday Newspaper, Exclusive Toll-Free Service Line, No Blackout Dates for Reward Nights, Reward Nights Count Toward Elite Status, Free Internet, Priority Check-In, 50%Bonus Earnings on Top of Base Points, Elite Rollover Nights, Complimentary Room Upgrades when available, and Guaranteed Room Availability.

Thank you again,
Mimi Varchi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 6 Contributor
157 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed October 7, 2013

From beginning to end, this property under-performed. It's pretty, and when you walk in you have a sense that it is going to be a nice experience. But, alas, not so. We were slated to be in a conventional room, but were able to upgrade to a suite for an additional charge (about 50% hike on the rate of the original room). The room was not good. I realize they are trying to create a chic, young atmosphere, but the room was just bizarre. A "living room" consisting of a small couch, a TV , a wet bar area (with a very bizarre mural behind it), and not much else. Insufficient lighting and no carpet (har wood floors that flet cold and uncomfortable). The bed room was very small, with no door between the living room and bedroom. Not enough room for a TV and consol; TV bolted to the wall. The bathroom was nothing special, with small shabby towels. But the worst part: the room was in terrible shape, which is hard to reconcile with the fact that it hasn't been open that long. The walls were badly marked up, the couch was in bad shape, the pull out bed was completely substandard (no one could have slept on it). And they wanted something like $329 normally for the suite!

Very substandard, and not at all an elegant or chic experience. We won't be back.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WBreskin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestManagerIN, Front Office Manager at Hotel Indigo Basking Ridge, responded to this review, October 10, 2013
Dear WBreskin,

Thank You for your response. It is with deepest regrets that your experience at our hotel was very disappointing. Here at Hotel Indigo, we never take Guest Satisfaction for granted. We extend our sincerest apologies . Please know that we have reviewed your comments and are working towards improvement in all of the areas that you referenced. We will continue to strive to improve Service to our Guest. Again We Thank You.

Regards,
Beverly
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Basking Ridge hotels

Maplewood, New Jersey
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 20, 2013

The hotel could be a lovely, reasonably priced option in the area but the service is non-existent. Check-in was a disaster with a lobby full of wedding guests anxious to get dressed for their event, the hotel wasn't able to check people in at check-in time and were very unapologetic about making guests late. The hotel arranged shuttle never showed, leaving many guests to fend for themselves in an unfamiliar town and the bartender was rude and refused to keep the bar open till the promised closing time. The woman at the front desk who identified herself as a manager seemed completely uninterested in resolving any issues. Wouldn't recommend.

Room Tip: Book another hotel.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ciabre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestManagerIN, General Manager at Hotel Indigo Basking Ridge, responded to this review, September 23, 2013
Dear Ciabre,

Thank you for taking the time to write your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

It is our hope that you will give us another opportunity to serve you.

Kind Regards,
Mimi Varchi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 4 Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 17, 2013

Hotels in this region are limited and I stayed as part of a pre-booked large group. I arrived at mid night to check in and was surprised to see two other people checking in before me. I was even more surprised that it took over 20 minutes to check these two people in. I shouldn't have been surprised as this set the standard for the remainder of the stay. The pace of the staff is quite slow, so make sure you leave enough time for the staff to serve you, whether at the front desk or in the restaurant. The rooms were clean and the bed was comfortable. Unlike some hotels in the area, this hotel had a bar which was good for our group. If you don't have a car, you might be stranded as the shuttle bus gets booked out quickly.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Indigo Basking Ridge, responded to this review, October 2, 2013
Dear KFexis,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.

While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Krysllin G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 16, 2013 via mobile

The hotel needs more professionalism on the part of main desk employees. Rooms need to be spotless. Could have more amenities for guests. Rooms are good sized but need individual safes in the rooms. Breakfast was included and was good with nice offerings. Placemats for breakfast would be nice.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rosier49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Indigo Basking Ridge, responded to this review, October 1, 2013
Dear rosier49,

Thank you for taking the time to convey your comments regarding your recent experience with us. It is always our goal to provide convenient and world class service to our guest. We apologize we were not able to exceed your expectations during your stay. Please be assured that these will be looked into and that your comments will be used to monitor future improvements needed.

Thank you again for staying with us and we hope to have another chance to make your stay as best as it can be.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo Basking Ridge

Property: Hotel Indigo Basking Ridge
Address: 80 Allen Rd, Basking Ridge, NJ 07920-2913
Phone Number:
Location: United States > New Jersey > Basking Ridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Basking Ridge
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Indigo Basking Ridge 3.5*
Number of rooms: 112
Official Description (provided by the hotel):
Everyone has a neighborhood story and we want you to live through and be part of ours. Guests at our smoke-free boutique hotel will experience a local flavor, in an affordable luxury, yet casual and sophisticated setting. At the Hotel Indigo Basking Ridge we provide the very best in modern boutique accommodations, hotel services and inspiring hospitality. Our unique hotel is an oasis for travelers who yearn for an escape from the common hotel, but still desire inspiring service. Within 10 miles of our upscale Basking Ridge accommodations, you will find many shopping destinations, like the Mall at Short Hills, Bridgewater Commons and New York City's Madison Avenue, which is just 30 miles from our boutique hotel in Basking Ridge. Additional area attractions include the USGA Museum, historic Morristown and the exquisite Duke Estate. A business trip is a time of serenity and renewal at our luxurious hotel in Basking Ridge. Take advantage of convenient access to Verizon Wireless, Avaya and Barnes and Noble headquarters, as well as a free local shuttle -5 mile radius of the hotel and must be booked 7-10 day in advance due to high demand, service and complimentary high-speed, wireless Internet access. With a contemporary atmosphere and first-rate services, the Basking Ridge Hotel Indigo focuses on delivering peace and inspiration to all guests. While lodging at our boutique hotel in Basking Ridge,NJ,you can enjoy a local brewed coffee and gourmet meals at Old Oak Bar & Bistro or exercise at our state-of-the-art fitness center.Choose the Basking Ridge Hotel Indigo,and you will experience the very best in modern boutique accommodations. ... more   less 
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Also Known As:
Basking Ridge Hotel Indigo

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