Took my wife for our first anniversary here, great views, but.... There were 2 weddings going on at the hotel and obviously the transient guests take a back seat. Nothing was available, tried to book a spa appointment a couple weeks beforehand but the wedding were already booked in there. The restaurants were all booked with wedding parties, the one good thing about the place is the view and while we were sitting watching the sunset we were asked to leave because a wedding group needs the space. Apparently their money is greener than mine. Since there was no place to eat as the restaurants were overflowing we went back to our room with a "view" . Hard mattresses, flies everywhere overlooking concrete and a watertower. I understand its a historic hotel, I was not expecting a grandiose room, but this was bad. I was ok with everything at this point, then the music started. You know when someone drives by with the bass on the car stereo cranked to 10. Multiply that by 5 and you get an idea of how loud the noise from the wedding just outside our window was. I called down, I could deal with it for a couple of hours if the cant move us. They could not move us and the wedding was to go to 10:30. I could see my wife on the verge of tears. Time to check out, I luckily got a room down in North Conway about an hour away. Exactly what I want to do at 8 oclock on my anniversary night is drive an hour to stay at a Hampton Inn, which by the way was not bad at all, but at this point the Hanoi Hilton would have been an upgrade.
The front desk was ok, they were nervous and knew that the place was bad. But nothing was done for me except printing out directions to the Hampton Inn. The Hotel stole what was supposed to be a special night from me and I paid them for the night before and some mediocre meals at best. The hotel management is greedy, they should make the wedding parties book out the hotel so the no transient guests are there, or increase their group rate to offset the cost and leave some rooms empty. I know this cant always be done but at least keep the transient guest in a separate area of the hotel, dont put them right on top of a wedding reception.
The staff is tired, untrained and confused. They hate being there and they don't want you there either. Management does not make their presence known. They stay behind the curtains polishing brass on the titanic. I am actually very easy to please but when I pay for a room and I am having a quiet evening watching the sunset enjoying the only good thing about the place, don't tell me there is someone more important than me that needs my chair. What kind of hotel lets a wedding monopolize prime public areas at key times? Put them in a meeting room or have them book a suite. If I had a clean, quiet room, I would have been ok, but that was nowhere to be found at that hotel.
In a word don't go there, unless you like getting ripped off, and made to feel like you are imposing. If that's the case save yourself a drive and walk into a strangers house (preferably a dump) and ask for a meal, you get the same effect. Shame on you management you wasted my time and money. Omni, Marriott take notice, great building (needs a paint job) great views, could be the next Wentworth or Mt Washington with proper management.
Actual conversations with staff. (just a small sample, nothing has been exaggerated)
"Can we get a table for 2"
"sorry the kitchen closes at 10
"Ok, but its 9:50"
"Sorry the kitchen closes at 10"
"do yo guys have a game room"
"define game room"
"a room with games in it"
"yes we have one of those"
While watching the sunset on the front deck
"Excuse me we are going to have to ask you to leave the area, we have a wedding function here"
"but we just ordered"
"I am sorry we have a wedding coming in"
"Can I get a pint of long trail"
Bartender 1 "sure" then leaves and bartender 2 comes out
Bartender 2 "I cant find your order in the system, what room are you in"
"its not in the sytem because I just ordered it"
"well, what was it"
"a long trail"
"I am not seeing it"
"30 seconds ago I walked into this bar and ordered a beer, nothing has been put in the system"
"Oh ok" prints out a bill for a $9 beer which I sign.
Bartender proceeds to help others as I stand there for 5 minutes.
"excuse me mam, can I get my drink that I just paid for?"
"oh, oh, oops"
"where are restrooms"
As we leave the pub
Bellman "The gym is still open, not too late to hit the treadmill"
Did he just call me fat? I am kidding on this one, he was just being friendly, a rare occurrence here.
"Can I get a tuna melt"
"sorry thats on the old menu"
I mention this because I saw this excuse on some of the old reviews. (from a year ago) Maybe you should change the menus.
- Official Description (provided by the hotel):
- Founded in 1865 and set on 1,700 acres with sweeping views of the White Mountains, Mountain View Grand Resort & Spa is New England's premier historic mountain resort. It was the only resort or hotel in the state to earn AAA Four Diamond awards in both Lodging and Dining for since 2008. With stellar dining choices from the gourmet selections in the wine cellar to casual meals in the Tavern or spectacular views at the seasonal Club House and Veranda, guests find a style and price to fit their mood. With a full-time Activities Department and complimentary children's programs, guests enjoy hiking, kayaking, biking, indoor and outdoor pools, a health and wellness center, golf on the resort's historic course, and four Classic Clay tennis courts. In winter, it's time for cross country skiing, snowshoeing, snow tubing, ice skating, snowmobiling, and dog sled adventures. Mountain View also provides the opportunity to choose from over 500 movie selections in the in-house movie theater. Mountain View Farm features friendly animals at the Big Red Barn. Evening activities include marshmallow toasting over an open campfire. Conde Nast Traveler named Mountain View one of North America's top five resort spas for 2008. There are great views high in the landmark Tower Spa, with an infinity-edge Sok tub and side-by-side massages a specialty. The Presidential Suite has spectacular vistas, a private wet bar, fireplace, flat-screen TVs, hand-painted furniture, and a lovely dining area with French doors. The elegant master bedroom has a king-size bed and cozy window nook while the master bath features a luxury whirlpool. Business meetings are served in 20,000 square feet of flexible conference space with built-in AV equipment and reliable internet and cell phone service. Mountain View specializes in storybook weddings in the domed Crystal Ballroom with its famed hand-painted ceiling or the century-old gazebo on Grand Fountain Terrace. Mountain View Grand is 100% wind-powered and has been recognized as an Environmental Champion by the NH Lodging & Restaurant Association. The resort is a proud member of Historic Hotels of America. ... more less
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- Also Known As:
- Mountain View Grand Resort And Spa
- Mountain View Grand Hotel Whitefield
- Mountain View Grand Resort & Spa White Mountains, NH - Whitefield