Just had a nice weekend away at this spot, our second visit in less than a year.
- Staff was always friendly and prompt, not one didn't say hello when you encountered them.
- Had the Bruins playoff game on in the theater so people could watch it on a large screen in leather reclining seats. An employee came in and brought people complimentary popcorn. This is the type of thing that sets this place apart from others and is part of what you pay for, great service and thinking ahead to what their guests will want before they ask.
- Food: Good quality for the price and good service also. Was disappointed that fine dining was not open for the season yet, but I can't fault them for it.
Some of these will seem like nit picky, but I have high expectations for this sort of place based on my last trip here and what I feel is their target of giving people that vintage luxury hotel experience that sells this place as worth the price over your basic cheaper hotel.
- Maid service: A straw in a clear plastic sleeve was on the floor next to the bed when we arrived, despite the room being cleaned twice and at least 1 turn down service, it was still there when we left. I could have picked it up no problem, but I left it there to test how thorough the service would be. Additionally on last day the maid came by well before checkout and didn't knock before opening the door. She was surprised, as I was, that I was in the room and apologized before quickly closing the door. Fortunately I was just lying down waiting for my wife to finish showering, so nothing super embarrassing happened, but next time I will be sure to use the chain on the door.
- Drinks: In general alcohol is to expensive here; beer is not terrible with a 16oz drought at under $7, but many mixed drinks are $10+ Looking at the bar they do have some top shelf choices, but there are normal ones too. Having to spend $40+ (with tip) for two 16oz beers and 2 margaritas is a bit excessive.
- Functions: Ok first I will say I understand events need to occur at the hotel and sometimes they will inconvenience the other guests. This trip it felt a bit to inconvenient and detracted a lot from that "each guest is special" feel the hotel seems to be aiming for. Maybe the hotel was under staved or maybe it just didn't take things into consideration. On day one we had to wait 5min + after arriving to get someone to operate the elevator because a wedding was going on. On day two and three the library and activities rooms where pretty much locked down to support the SNHU activities scheduled into those rooms. Part of the hotels charm is the historic feel of the lobby and side rooms and the SNHU occupied these spaces pretty much the whole time.
- Rooms in general: I don't think the hotel should be up-charging for rooms that face the mountains when they are the only options open, especially when the view is only through 2 normal windows, one of which is partially occupied by an AC unit. This is pretty minor I know, but the view was not worth any price difference as the majority of guests will opt to sit on the porch to get a much better view anyhow. The beds are really comfortable and a big plus for all the rooms, the only thing I would suggest is putting in a step stool for guests as both myself, my wife, and the two people we arrived with felt getting into the beds was a challenge due to their height off the floor. Finally the TV situation is a bit poor for a luxury hotel. Each room still has a tube tv contained in a cabinet and the picture quality is not very good in general. You won't spend much time watching TV in your room mind you, but given the standards of the hotel it seems really out of place.
We did enjoy ourselves, but this was not AS enjoyable as our first visit. We didn't pay full price for rooms due to a special at the time, though at the normal price combined with the negatives we did have this trip, we might try another hotel next time to see how it compares. If you haven't tried this place though, it might be worth it for some and either way it should not be terrible and may be great.
- Official Description (provided by the hotel):
- Founded in 1865 and set on 1,700 acres with sweeping views of the White Mountains, Mountain View Grand Resort & Spa is New England's premier historic mountain resort. It was the only resort or hotel in the state to earn AAA Four Diamond awards in both Lodging and Dining for since 2008. With stellar dining choices from the gourmet selections in the wine cellar to casual meals in the Tavern or spectacular views at the seasonal Club House and Veranda, guests find a style and price to fit their mood. With a full-time Activities Department and complimentary children's programs, guests enjoy hiking, kayaking, biking, indoor and outdoor pools, a health and wellness center, golf on the resort's historic course, and four Classic Clay tennis courts. In winter, it's time for cross country skiing, snowshoeing, snow tubing, ice skating, snowmobiling, and dog sled adventures. Mountain View also provides the opportunity to choose from over 500 movie selections in the in-house movie theater. Mountain View Farm features friendly animals at the Big Red Barn. Evening activities include marshmallow toasting over an open campfire. Conde Nast Traveler named Mountain View one of North America's top five resort spas for 2008. There are great views high in the landmark Tower Spa, with an infinity-edge Sok tub and side-by-side massages a specialty. The Presidential Suite has spectacular vistas, a private wet bar, fireplace, flat-screen TVs, hand-painted furniture, and a lovely dining area with French doors. The elegant master bedroom has a king-size bed and cozy window nook while the master bath features a luxury whirlpool. Business meetings are served in 20,000 square feet of flexible conference space with built-in AV equipment and reliable internet and cell phone service. Mountain View specializes in storybook weddings in the domed Crystal Ballroom with its famed hand-painted ceiling or the century-old gazebo on Grand Fountain Terrace. Mountain View Grand is 100% wind-powered and has been recognized as an Environmental Champion by the NH Lodging & Restaurant Association. The resort is a proud member of Historic Hotels of America. ... more less
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- Also Known As:
- Mountain View Grand Resort And Spa
- Mountain View Grand Hotel Whitefield
- Mountain View Grand Resort & Spa White Mountains, NH - Whitefield