While I always provide feedback of staff and service for my many stays for business and personal travel directly with the major hotel chain's management, this stay truly deserves a review online. My wife and I, along with our two 11 y/os stayed for almost a week at The Valley Inn, in one of the regular Townhouses that surpassed our expectations. The service was exceptional, and the accommodations were perfect.
This is a tremendous value. I have stayed in numerous other hotels in Waterville, as well as shared homes and condos in the Valley, and in Campton.
It was clean, functional, and had all the things needed for a ski vacation, including the needed dressers and closets to store away your family's ski gear and outerwear, resulting in a sunny, un-cramped lower level room, with great sitting area (pull out couch) with table with sunny Mountain Views! The fridge is the perfect size, and there is plenty of cabinet space for storing snacks, along with the microwave (We brought up some great food to re-heat).
There was always fresh coffee and hot tea available. The staff was attentive, friendly, and seemed happy to be there, and purposeful in their effort to ensure a great stay for every guest. Housekeeping was very responsive. While Whitney wasn't working the desk with her sincere smile, she was out plowing snow, along with the rest of the Valley Inn team. With at least a foot coming down in a few hours time, I couldn't keep the snow off my vehicle faster than the Inn maintained their lot. This is one of the "little things" that added up over the course of our stay.
Here are the other things I experienced worth note:
A snafu by a Charter Bus company driver resulted in the bus getting stuck, and blocking the entrance. Despite in not being their fault in anyway, it impacted their guests, and they were staffed fully al night to address the concerns until the situation was remedied. This included a staff member personally driving an individual 70 miles. True Service!
We came back with a group of friends also staying onsite, and were able to settle in for a wonderful evening of warmth from the fireplace in the lobby back room: cards and warming drinks with friends. The kids settled into the game room. It couldn't have been better.
OK, let's have the direct and honest reality check needed from previous reviews and potential concerns. The Valley Inn isn't trying to be the Four Seasons. You can't put down the best carpeting in a ski Inn, because it will get ruined in a month no matter how much you maintain it. You need the heartier textile used here to make sure you can clean up the salt, sand, and wear and tear from endless ski boots and hockey skis. The heater cranks up in a second, and the beds are what they are, a comfortable place to crash after a tiring day. I found our unit to be very quiet. When they invent a truly comfortable fold out couch, I'll buy it. In the meantime, the pull-out here was a good as any one you will find, and just fine for two kids to sleep. Finally, the color TVs are perfect to catch the ski report, or find a late night show to end the day with, but I don't expect to spend time in front of the "idiot box.", and therefore don't want my money spent on LCD televisions. I have seen this place for what it is, I tightly run establishment by people that are passionate about ensuring their guests are happy. We were happy the entire stay, and thought this might help others that are looking for an honest and direct review of our experience.
- Official Description (provided by the hotel):
- The Valley Inn is a classic country inn, faturing oversized rooms with whirpool baths, cable tv, complimentary wi-fi in our lobby, air conditioning, elevator, pool (seasonal), and fantastic mountain views. ... more less
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- Also Known As:
- The Valley Hotel Waterville Valley