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“New Year's Eve Stay”

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Best Western Silver Fox Inn
Certificate of Excellence
Keene, New Hampshire, USA
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“New Year's Eve Stay”
Reviewed January 7, 2013

This hotel is beautiful; the rooms are clean, bright and very large. We had plenty of room for all of our outdoor gear. The breakfast in the morning was really good and there was a huge variety. The people running the breakfast were very helpful, polite and made sure the dining room was spotless. The lobby is wonderful with plenty of seating and a huge fireplace that is perfect for snuggling after a long cold day outside. The entire staff was helpful, after our room had been cleaned my housekeeping they had forgotten to leave us a box of tissues. We called down to the front desk and in less than 10 mins someone was at our door with a box of tissues. I would recommend this BW to anyone and would stay there again.

  • Stayed December 2012, traveled as a couple
    • Value
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Review collected in partnership with Best Western

Helpful?
Thank Muppet994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
torze, Owner at Best Western Silver Fox Inn, responded to this review, January 8, 2013
Thanks for taking time to share your experience. As a family owned and operated hotel we take great pride in exceeding our guests expectations. In addition to offering a clean, spacious room, our free breakfast, all home cooked, fresh and varied, is one way we think we set ourselves apart from other properties in the area. We're so glad you found both to your liking. We look forward to seeing you and your friends in the future. Thanks again!
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334 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (30)
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English first
Newton, MA
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 5, 2013

When we arrived with two kids and a dog in tow (having been promised one of the two "pet" rooms), the hotel could not find our reservation. I am quite sure that the fault was not ours, because we made the reservation by phone (due to the need for the pet room), I began the conversation by affirming that I had the correct place, and my husband was in the same room when I I made the reservation. Furthermore, our credit card company could find no evidence that another hotel submitted a pre-authorization request.
Of course, everyone makes mistakes; however, the real test is how one deals with these mistakes. In this case, the hotel refused to admit any responsibility; indeed, the passive aggressive elderly woman behind the desk immediately became both defensive and insulting, assuring us that the hotel could not possibly have made a mistake and that we had to have made an error. The owner finally called a nearby hotel, which had a room for the first night, but did nothing to help us make another reservation. We have never experienced such shabby treatment from a hotel and it was hardly what one would hope for from a New Hampshire inn.

  • Stayed January 2013, traveled with family
    • Service
Helpful?
1 Thank CJM51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
torze, Owner at Best Western Silver Fox Inn, responded to this review, January 8, 2013
I am so disappointed to read your comments. As I stated when you arrived there had been no reservation made in your name nor was any credit card per-authorization done. I am still completely mystified but as you note mistakes do happen. If the fault was ours, please accept my apologies again. I went to great lengths to find accommodations that would accept your pet. As there were only 2 rooms remaining in the entire valley I'm thankful I could accommodate you. It was unfortunate that we were not able to accommodate your second night as the entire valley was and had been booked for quite some time. I hope you will give us another chance to show you why Trip Advisor ranks us the #1 accommodation in Waterville Valley by staying with us again in the future. On a final note, the front-desk employee you spoke of and the rest of my staff have read this review and I have used your comments as a valuable training tool to emphasize the importance of courtesy at all times and to all guests regardless of the stress of the moment. My staff will be even better as a result. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hollis, New Hampshire
Level 4 Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 27, 2012

This hotel was recommended to us by Valleysnowdogz.com when we reserved for trips with them next year and we were extremely pleased. The handicap friendly room was indeed close to the kitchen, but we were not bothered by any noises in the morning. Our kingsized bed and the room and bathroom were very comfortable. The breakfast was outstanding ! Our hostess had made a delicious cheese soufflé as well as a delicious blueberry pie, there was a large variety of breads and preserves and the dining area overlooked the deck and mountains. The staff is friendly and welcoming and we regretted having to stay just for one night. We will definitely be back. We can highly recommend this place for people of all ages.

  • Stayed November 2012, traveled with family
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Helpful?
1 Thank Tabachnikoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
torze, Owner at Best Western Silver Fox Inn, responded to this review, January 8, 2013
Thank you! We take pride in our family owned and operated hotel. Your "hostess", my wife Susan, was a chef in another life and currently owns a catering company that serves the entire region. As a result, we think our guests get some of the best prepared meals in the valley. I will share your comments with my boss, er, my wife, and the rest of my staff. We hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clarence, New York, United States
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 24, 2012

I was pleasantly surprised by this hotel. Waterville Valley accommodations can be pricey and I was able to get a very good price on this room on the Best Western website. I was a little worried as I can be a bit of a hotel snob and thought the low price could mean low quality......this hotel was WONDERFUL. Clean (VERY CLEAN), newer carpeting, curtains and furniture in the rooms. Comfortable beds. The continental breakfast is the best I have ever had with wonderful, homemade eggs, pie, waffles, fresh cut fruit and pastries, bagels and cereal. The front desk was very accommodating and gave me a late check out. It is within quick walking distance to Waterville Valley (the Town) and is on the shuttle route for the ski resort. I highly recommend this hotel to anyone headed this way.

  • Stayed November 2012, traveled with family
    • Value
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Helpful?
1 Thank Kate K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
torze, Owner at Best Western Silver Fox Inn, responded to this review, January 8, 2013
Thank you for taking the time to share your experience. I will share your comments with my entire staff to illustrate that their hard work and attention to our guests every need do not go unnoticed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Howell, New Jersey
1 review
Reviewed October 20, 2012

We stayed here for one night, wish it were more. The owners were very pleasant and helpful. They were great to talk with. The scenery from the deck was lovely. GPS WARNING!!! If your GPS or google maps give you the option of taking TRIPOLI RD...DO NOT TAKE IT!! It is small wooded rd the becomes a dirt road full of deep ruts half way thru..It was very stressful to drive.

  • Stayed October 2012, traveled as a couple
    • Value
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Review collected in partnership with Best Western

Helpful?
Thank Marianne d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
torze, Owner at Best Western Silver Fox Inn, responded to this review, January 8, 2013
Thank you! I wish we had as much control over Google maps and the GPS's of the world as we do our little inn. We're glad you arrived safely, albeit I'm sure with a bit of angst if you came via Tripoli Rd. We really appreciate your comments and I will make sure my entire staff is aware of your kind words. We hope you come back and visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 15, 2012

We booked last minute for one night during a road trip around New England. Staff upon check in couldn't have been more friendly or helpful, recommending places to eat and visit. We were offered evening wine, cheese, lemonade and cookies in the cosy lounge area - the open fire would be super in Winter! We ended up in an accessible room near the kitchen, but we did book last minute and a bus tour had taken up most of the rooms. The bed was huge and very comfortable, not noisy even though beside kitchen. Breakfast was tasty and filling. A friendly fat cat roams about so keep that in mind if you're allergic etc. Overall a very pleasant stay with friendly staff in a lovely, quiet area. Would return for skiing.

  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
Thank Ash S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
torze, Owner at Best Western Silver Fox Inn, responded to this review, January 8, 2013
Thank you for your kind words. The wine and cheese social to which you referred is very popular as you probably noted from the size of the gathering. It makes for a great opportunity to meet the other guests who are lucky enough to discover our lovely little inn. Next time you're in America stop by and say hello.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gardner, Massachusetts, United States
1 review
Reviewed October 10, 2012

We booked a room for an amazing price for Columbus Day weekend and we only had to book for one night, unlike pretty much everywhere else! We only wish that a few tiny things were different - our hairdryer didn't work, but a replacement was provided and there wasn't a pack and play for our infant. We brought one just in case. But everyone was so nice and they even upgraded our room for free. There were snacks in the afternoon provided by the sweet innkeepers who live there. We will most definately be going back!!!

Room Tip: If your type of room isn't available, call and ask. That's how we got our larger bed!
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TommyMommy2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
torze, Owner at Best Western Silver Fox Inn, responded to this review, January 8, 2013
Thank you for taking time to leave such nice words. I'm particularly gratified that I was described as "sweet" a fact I will promptly remind my boss/wife. We hope you took the opportunity eat breakfast on the deck where the views are just spectacular. Please come back and stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Silver Fox Inn

Property: Best Western Silver Fox Inn
Address: 70 Packard's Rd, Waterville Valley, NH 03215 (Formerly BEST WESTERN Silver Fox Inn)
Phone Number:
Location: United States > New Hampshire > White Mountains > Waterville Valley
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Waterville Valley
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Silver Fox Inn 2.5*
Number of rooms: 32
Reservation Options:
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Also Known As:
Silver Fox Hotel Waterville Valley
Best Western Waterville Valley
Waterville Valley Best Western

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