I want to start by saying I have experience as a General Manager of a hotel, On arrival we were welcomed very pleasantly. The upgrades in the room are minimal but are nice. The bed covers look nice and add a very nice touch. However the pool and hot tub area is very dirty and the skylight was leaking dirty water into the pool. After my son swam in the pool he developed a rash covering almost his entire body, very red and painful.( I want to mention we stayed at a hotel the weekend before and my son swam the entire weekend with no issues) I brought this to the desk clerks attention and after telling me she had no idea what chemicals were in the pool. She told me I would have to speak to the management in the morning. The head housekeeper was the nicest person to help us out and was very willing to try to make things what they should be.
When morning came I approached management with pictures of the pool and the hot tub and my son. I explained my concerns which she acted as though she didn't care about. She never apologized until I brought it to her attention and said she knew I was upset and didn't feel we should continue the conversation. I explained to her that we were here to visit my dad and that he had passed unexpectedly and that we booked this hotel so that the kids would have something to do. it turns out my thoughts of helping the community businesses has been destroyed after this experience .A family member approached her with my concerns as she had come to watch my children as I went to make arrangements for my dads funeral. She also had a rash from the pool. She was very rude to her and insensitive to my situation. Dealing with my three year old crying in pain and burning from the chemicals. As I told the manager that I was going to leave and just wanted a refund for the night I wasn't going to stay she said she would not return my money for that night. She threatened to call the police on me and basically threw me out and told me I had upset her staff. I never once raised my voice or used profanity, I simply was expressing my concerns for my children's welfare and safety. I also asked her for the owners information and she replied they were not there that she has been running that hotel all by herself with no help and she had been doing it for five years.
In all the many times I dealt with guests I have never been treated so poorly. I have been going to the Shalimar all of my life for 35 years by myself and with family. I have recommended people there and have continued my loyalty and whether I get anything back as long as this manager continues to run this business I will NEVER return. The experience of losing a parent is hard enough I don't care to hear the excuses of a manager who can't run a desk and help her guest without telling them how hard it is.... I am sad to say but this was the worst hotel experience by far and I work on the road and stay in hotels at least once a month.
( I want to note that they are suppose to be checking the ph twice a day and I did not see this once and we were located near the pool and actually had our door open quite a bit.)
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity, Priceline, Choice Hotels, Hotwire, HotelsforEveryone, Cancelon and HotelQuickly so you can book your Econolodge Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Shalimar Hotel Tilton
- Shalimar Hotel Winnisquam