Lipadad expressed it well in his/her review. My conflict has much to do also with the price. This is our 4th trip to New England in the Fall and the inns and B & B's here can be such a delight. We have stayed in this sort of accomidation all over the country for many, many years so I feel we have a good perspective. Our first reaction when we arrived and were shown our room was that we both wanted to cancel the reservation and go to Adair Country Inn. If I understand correctly, there are some rooms that have been re-decorated but ours wasn't. It looked like what I think the inn should actually BE: a summer inn where families can go to frolic in the pool, play on the lawn, sit on the porches, play croquet or ping pong ( which or course aren't provided), have cookies in the afternoon ( which are made by Karen and are fabulous), drink wine, eat good meals together and just relax in a beautiful setting. The landscaping looked like it needed fussing over, nothing special. Most places really decorate for Fall; this one didn't.
I love the cottage idea and this one has it, but ours was cheaply furnished like a cabin in the 50's. The first night the smoke alarm went off and wouldn't stop so Steve had to come and fix it. His response was that "with 14 rooms, something like this always happens." The thing is......It DOESN'T! I have never had something like that happen in all my travels. We had to do with a space heater, no fireplace and then in the morning the power was off for hours. We couldn't use our laptop, nor did the phone work, so by then we were ready to leave.
There is so little attention to the details that make a place special. There was no landing from our room to the car. Even a private home owner would have done something nicer with the entry. There was an espresso machine, but no coffee provided for our coffee maker ( that was later amended.) The servers ( except for one) in the dining room seemed inappropriate. They were made to wear old, navy blue frayed polo shirts and black pants, neither of which flattered any of their figures. I felt sorry for them. The restaurant is billed to be a good one, which it is, but the whole scene is definitely not top notch. Food was fine and Steve's breakfasts are very good. If all this had come at a reasonable price, we would have walked away happier. We decided to stay because it was just too complicated to find another accomidation.
In reading the reviews, I see that Steve keeps defending that this is a "romantic hideaway" and not for older or non-romantic couples. If that is his concept, than he should travel to such "romantic" places and get a better feel for what they offer. Go to Rabbit Hill or any of the other well known ones. In doing so, he also limits his guests and I think that is foolish. The problem is that the place in no way merits such a high cost. It was the most we paid for any of our accomidations on the trip ( or in any trip in the past) and by far the least desirable.
I know that Steve reads all these reviews like a hawk and defends them all. Steve, the idea, is to learn from any critiques, not to just sit there batting them away. They are meant to be helpful. You will now go through all my other reviews, trying to prove that I am negative, or have bad taste, or eat at cheap restaurants, etc. but you won't find that. Sorry. Spend your time fixing up the place and responding instead of defending. For your defensiveness alone, I would never recommend this to anyone.
- Official Description (provided by the hotel):
- Nestled in New Hampshire’s White Mountains, Sugar Hill Inn is a romantic getaway known for culinary adventure and warm, inviting guest rooms and cottages. ... more less
- Also Known As:
- Sugar Hill Hotel Sugar Hill