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“Not What We Expected But Still Good”

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Steele Hill Resorts
Ranked #1 of 1 Hotels in Sanbornton
Womelsdorf, Pennsylvania
Level 5 Contributor
92 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Not What We Expected But Still Good”
Reviewed March 6, 2014

Keep in mind that Steele Hill is located a good 20 minute drive away from anything. Pushing my poor car to its limit up the mountainous roads, the massive Steele Hill Resort finally came into view. We had called ahead and asked about early check-in, which was granted to us so checking into our 1 bedroom suite was painless. Our room was located in the West Resort, which had seen some renovations mostly to the West Lobby and indoor pool area; the guest suites could definitely use some updating. All in all we were mostly satisfied with our suite which featured a full kitchen, dining area for 6, a big living room, bedroom with 2 double beds (we had requested 1 king or 1 queen), and a separate bathroom. The best feature of the place was, without a doubt, the very generously sized balcony off the living room which boasted beautiful views of the mountains and foliage.

Steele Hill is a good option if you don't mind being rather secluded from the major attractions and from most restaurants, stores, and gas stations. They have an on-site restaurant, Hilltop Restaurant, and a bar, Tova's Tavern, which is attached to the restaurant in the south section of the resort. We ate at both the restaurant and the bar and were pleased with the quality and taste of the food both times, especially the apple tart dessert. Service at both can be slow but perhaps we are just used to our fast paced environment in NY.

The resort has many amenities available to hotel guests including: two indoor pools, indoor hot tub, sauna, racquet ball court, billiards, ping pong, an arcade, outdoor volleyball court, horseshoes, basketball court, and soccer field, as well as various different hiking/walking trails, a small pond, and an 18 hole golf course. There is also an outdoor pool which is open in the summer. There are also movies for rent, fireplace chemical logs for purchase, and basic toiletries and food/drink items for sale in the main check-in area which is convenient since all stores are located 20-30 minutes down the mountain. So there is definitely plenty to keep you busy if you don't feel like leaving the resort.

The service was one thing we had a problem with. We had run out of toilet paper (there was less than 1 roll when we checked in) and we called the front desk to request more. Hours passed and no one came so we called again and the woman we spoke with was very rude to us. It took a very long time for someone to finally come with the toilet paper. On another occasion, we spoke to the same woman about using the basketball court on the premise and she was extremely sarcastic and rude toward us. Cleanliness was another issue. Along with everything being very dated in the suite, most of the dishes and glassware had to be washed before we could use them because they were pretty dirty. Also, another thing to be aware of: you will have to carry your luggage up two flights of stairs in the West resort and if you're staying on the second floor, you will have to carry everything up a separate winding staircase to get to your suite.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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651 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (197)
Date | Rating
  • English first
  • French first
  • Portuguese first
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  • Any
English first
Providence, Rhode Island
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 2, 2014 via mobile

Or room was in disrepair, table tops worn out, jacuzzi cracked, master bedroom door hinges broken off on the bottom and door didn't shut well, dried urine on one toilet seat and another bathroom the toilet seat was not attached, couch ripped and the hallway always smelled like someone had just cooked fish. People visiting at the pool were grossly overweight, tattooed, pierced and just dirty looking. At 6:17 am the family staying above us started running around (the kids), jumping, sounded like wrestling, and stomping their feet. Called the front desk multiple times and nothing was done about it. The third time I called the receptionist said she would check with the housekeeper who was sent out to ask them to keep it down and she would call me back....I'm still waiting. I asked to have our room changed and was told that they were fully booked because it was a vacation week. (I've read this in other reviews).
The restaurant....the food is okay but over priced for what it is, poor no horrible service! Stay away! I needed a vacation to rest when I got home exhausted from the noisy people and paper thin walls. HORRIBLE place to visit and will NEVER return!

Stayed March 2014
Helpful?
7 Thank bosco404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob R, General Manager at Steele Hill Resorts, responded to this review, March 3, 2014
I am sorry to hear you did not enjoy your experience with us. I disagree with your characterization that the resort is a horrible, motel experience and I believe that the majority of our guests would defend this position.

We take feedback very seriously and our management team will be sure to review your statements to see if there are lessons for improvement in them. That being said, describing our valued customer base as dirty-looking seems completely off-base, untrue and hurtful.

Unfortunately during the busy vacation period we did not have availability to move your accommodations. The resort is in high demand these days and occupancy can run very high. I will be sure to touch base with the desk staff to reinforce the importance of exercising clear and timely communication with our guest.

Sincerely,
Rob Robillard, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Andover, Massachusetts
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 2, 2014

My sister and I took our 4 kids, rented a suite over vacation. We were so disappointed in the "suite". It was smelly, small and very awkward overall. Had to go up two flights of stairs to get in the room and then carry luggage down a flight of stairs to get to the first floor. The pictures on line were nothing like this room. We were in the buildings attached to the pool area. On a more positive note, the pool area is great for kids, and there is a bar right outside the pool where you can get food (which was a little pricey but good)also. The skating pond was okay, bumpy but it had snowed the night before. The hills onsite were great for sledding, tubing and even a little snowboarding. My sister complained about the room and it was discounted without a blink of the eye which leads me to believe this happens all the time. The front desk explained they do updates one room at a time. My advice is to all is to make sure you get an updated room. The pool area and lounge appear new and beautiful, the hallways, set-up and our room however, were ancient. Good luck.

Room Tip: Make sure you confirm you are in an updated room, that is easily accessible.
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank gypsy1192
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob R, General Manager at Steele Hill Resorts, responded to this review, March 3, 2014
I am happy to hear your family enjoyed the pool area. Our Food and Beverage Staff has done a great job expanding the offerings at the Oasis Bar near the pool. I will be sure to let them know you took notice.

It sounds like the kids enjoyed swimming and spending some time outdoors while staying with us. The grounds staff does a tremendous job working to keep the skating pond open during the winter. Big storms can be a process to clean up, but guest generally enjoy the skating pond. Sledding also sounds like a memorable experience.

I am sorry to hear that you felt the room was awkward. I can assure you that the pictures we promote online are direct representations off the room as I was the manager who oversaw the photography project. We have many different room layouts at the resort. If you choose to visit with us again in the future I would recommend reading through our accommodations page. This resource offers pictures and videos of each room with descriptions of the layout.

In terms of the discount the desk offered you, I can assure you this is not a common practice. We take guest satisfaction very seriously and consistently measure comps and discounts. That being said, once our staff determines there is an issue they are trained to make a decision.

Thank you for staying with us at Steele Hill. We truly appreciate your business and hope you and your family consider visiting with us again in the future.

Sincerely,
Rob Robillard, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
3 hotel reviews
Reviewed February 26, 2014

My fiancé and I have been to this resort a few times and have really enjoyed our stay. It is set in a beautiful location and the rooms are very comfortable. We really enjoyed the pool. The food at the restaurant was very good as well. We plan on visiting again soon.

Stayed March 2013, traveled as a couple
Helpful?
Thank nannykbg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton, New Hampshire
Level 1 Contributor
3 reviews
Reviewed February 25, 2014

Recently had my daughter's wedding at Steele Hill. We used the Carriage House for the ceremony & their main banquet area for the reception. Penny, Renee and the rest of the event staff were amazing. They anticipated our needs & took care of everything before we knew what was needed. Restaurant & food service was top notch. Rooms were spacious and comfortable. The only (slight) tarnish on the weekend was a noisy neighbor that the front desk took could have handled better. Overall an excellent experience. I highly recommend this resort.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ray J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Methuen, Massachusetts
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 16, 2014

Went as a potential buyer. Parking lot in horrible condition , stairs not shoveled.room in east building mediocre at best, couch extremely uncomfortable to sit on. excuse was "it's vacation week you know. " never even got to see the west building.
Best part of the weekend was the restaurant. Excellent food, courteous staff. Liked the indoor pool and spa.

Room Tip: Don't stay in east building. Old and tired
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mg978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
west warwick
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 15, 2014

This resort was a wonderful place to just bring the family during off season and get reacquainted!! The indoor pool with water slides were a big hit with everyone and even though the rec area was extremely busy , once we were able to get one of the games , we had a blast ! Close enough to Laconia so there were many wonderful restaurants .. Cactus jacks was our favorite but Harts turkey farm was a close second . But the restaurant on site is wonderful and gas great views !!!Funspot was open so that was a plus . A great place to go Off season or on

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ruadiver2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Steele Hill Resorts

Property: Steele Hill Resorts
Address: 516 Steele Hill Rd, Sanbornton, NH 03269-2605
Phone Number:
Location: United States > New Hampshire > Sanbornton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Sanbornton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Steele Hill Resorts 3*
Number of rooms: 175
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Also Known As:
Steele Hill Hotel Sanbornton

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