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“A mixed bag - seemsto be getting better” 3 of 5 stars
Review of Red Roof Inn Salem

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Red Roof Inn Salem
Ranked #2 of 4 Hotels in Salem
Certificate of Excellence
Shelburne, Vermont
Level Contributor
143 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“A mixed bag - seemsto be getting better”
3 of 5 stars Reviewed September 29, 2012

A regular at Red Roofs, I know they are not upscale places, but I expect clean and quiet. Last two times here, I've had that. About 18 months ago, I had a terrible experience - at check-in, had to change rooms TWICE, one seemed like it had barely been cleaned since last use. I took photos and sent to manager. I must say, the response was GREAT. I was thanked for making the manger aware, a night was taken off my bill, and I was told to contact manager directly prior to next stay.Not surprisingly, the room was really good that time. I just went ahead and made the reservation without fanfare last time, and had another solid stay. So, it's going the right direction. DO know that this place is a bit isolated, with nothing nearby, especially later in the evening. But a couple of good local places for dinner and especially breakfast (Maddie's) about a mile's drive.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Mike R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
szagzoug, General Manager at Red Roof Inn Salem, responded to this review, October 1, 2012
Thank You Mike R for your review of our Inn. I am glad we took care you and the issues you had in the past. I would like to let you know we are being remodeled very soon more value and new updates are the focus. We will also be 100% smoke free. Thank you once again and hope we can serve your lodging needs in the near furture.
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203 reviews from our community

Traveler rating
    80
    56
    34
    18
    15
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Bangkok, Thailand
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed September 11, 2012

I was looking for an inexpensive, budget hotel to stay at while in Salem and this Red Roof Inn is just what I expected. My room had a terrible musty smell that took days to air out to a level that was bearable. It was so strong, I had to hang out, every evening, at one of the many Dunkin Donuts shops with my laptop until it was late enabling me to fall quickly asleep when I re-entered my room. Next, large food crumbs remained under my bed evidently left behind by previous guests. However, it was very clear that effort was placed in upgrading the room. The bathroom had new flooring, paint, and shower insert. The room had a nice 32" flatscreen which was a nice touch. The vanity had a new granite counter top...along with the obligatory cigarette burn on the surface. (This suppose to be a non-smoking room.) The bed and bedding was low end but surprising comfortable. The pictures and mirrors were definitely upgrades. I really believe the owners are working to upgrade this property but, for me, it still missed the mark. Despite upgrades, I couldn't get past the odor. I couldn't wait to leave!

  • Stayed September 2012, traveled solo
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank aj_travelboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
szagzoug, General Manager at Red Roof Inn Salem, responded to this review, September 13, 2012
I want to first apoligize for these issues here at Salem Red Roof Inn. We have an upcoming renovations that will address all these issues. The Salem Red Roof Inn will also be 100% non-smoking. We will work very hard to correct any and all issue between now and then. Thanks you once again for letting us know about your stay.
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Salem, New Hampshire
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 7, 2012

I recently stayed at the Red Roof Inn in Salem NH. As well as the property and the room to be well kept and clean I found that the staff is the reason for a return visit. During my stay at the hotel my 2 year old daughter became sick . The employees Doris, Keira and Samantha went above and beyond to accommodate my daughter and myself. They made what was a bad experience to a very pleasant comfortable stay!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
szagzoug, General Manager at Red Roof Inn Salem, responded to this review, September 8, 2012
Thank you for sharing your experience with us. I am sorry to hear that your daughter was not feeling well and that we we able to help as much as we could. I will let Doris, Kiera and Samantha know about how helpful they were to make your stay more comfortable for you and your daughter. I am very glad to have the staff who go above and beyond for the guests. We will be renovating soon and will be more than happy if you come by the next time that you are in Salem, NH and see the improvements that we have done. We have our RediCard program that you may be interested in. You can sign up for online or at any Red Roof and start earning free nights when you stay at any Red Roof. Once again, I want to thank you for your comments and I am glad that the staff was able to improve your experience with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, Massachusetts, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 31, 2012

This hotel was very nice. We were nervous because we were checking in at 10:30pm but we had no problems. Everything was very clean and very quiet. The staff were all very helpful and pleasant especially Amy and Doris. We would definetly stay again. Great hotel great price.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Donna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
szagzoug, General Manager at Red Roof Inn Salem, responded to this review, September 6, 2012
Thank you very much for your comments. I will let Amy and Doris see your review they both take a lot of pride in giving great service! Just so you know we will be renovated soon so that we can better serve you when traveling to the Salem area. Check on line and sign up for our Redi-Card program and start earning free night at any Red Roof Inn. Thanks again for your kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed August 28, 2012

The room was clean, comfortable, and spacious. Salem is located only about 45 minutes north of Boston, so if you're looking to save money while visiting the city or just passing through, I suggest staying here. Breakfast is not included at this particular hotel, so keep this in mind if that is something that is important.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Tim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
szagzoug, General Manager at Red Roof Inn Salem, responded to this review, September 8, 2012
Thank you for your comments. We are conveniently located less than an hour away from Boston and right off of the highway. Making it a perfect location where you are close enough to any of the major cities but far enough away that you do not have the city prices. We are very close drive to a couple of great breakfast restaurants. If you were not able to visit any of them, I do hope that you give them a try the next time that you are in the area. We are having our rooms renovated this winter and would love for you to come by the next time that you are in the area and see our new rooms. Our RediCard program is another great plus if you are interested and you can start earning points immediately towards free nights. You can sign up and learn more about the program and what it has to offer online or at any Red Roof. Thank you again and I am pleased to hear about your stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flin Flon, Canada
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 23, 2012

This was a very nice Red Roof Inn. It was very modern. Our room had a very nice new flat screen TV; was clean and spacious. The front desk staff was very friendly. If you are on a budget I cannot imagine a better place to stay.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Kate H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
szagzoug, General Manager at Red Roof Inn Salem, responded to this review, September 9, 2012
Thank you for taking the time to write a review. We will be going through room renovations soon and the rooms will be updated even more than they alread are. I do hope that the next time that you are in the area, you will come by and see the changes that are done to the rooms. All of the staff members take great pride in their work. I will share your comments with them.

Once again, thank you and we hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spencerport, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 19, 2012

We had made 5 reservations, for 15 people and two dogs, months in advance, trying to confirm on-line using the confirmation numbers did not work. I had arrived ahead of the party and the desk clerk on duty, Amy, worked through the computer being down found all 5 reservations in the system and had everyone at ease. Thank You Amy.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Salem

Property: Red Roof Inn Salem
Address: 15 Red Roof Ln, Salem, NH 03079-2929
Phone Number:
Location: United States > New Hampshire > Salem
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Salem
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Salem 2*
Number of rooms: 108
Official Description (provided by the hotel):
The pet friendly Red Roof Inn in Salem, NH is Brand New located just off exit 2 route 93 NH just 1 mile from Canobie Lake Amusement Park in tax free New Hampshire. There you will find games and rides for all ages. It is also less than 3 miles from the tax free Rockingham Mall, many outlet stores and a large selection for your dining needs. The Ice Center is a couple of miles down the road, where there are many hockey tournaments. For your gambling needs, there is the Rockingham Race Track with simulcast horse betting. Beaches in every direction, Manchester, Concord both short drives, Boston also is only 30 minutes away, The Red Roof Inn in Salem is close to all of your travel, entertainment and vacation needs. ... more   less 
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Also Known As:
Red Roof Inn Salem Hotel Salem
Salem Red Roof Inn

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