My mother and I had plans to go on a hot air balloon ride on Sunday, Oct. 14th and wanted to stay at a hotel in the area. We had gone apple picking with family friends at Gould Hill Farm in Contoocook, NH and had a great time. We were looking forward to going to the hotel, relaxing, having a nice dinner and getting up early for our ride.
First walking into the hotel, it was okay. Front desk woman was nice, check-in was easy. We brought our stuff upstairs - stayed on 2nd floor. We had dinner at Margheritas, which was definitely nothing to write home about, blech! - Strike 1. We decided to go for a relaxing swim, sit in the hot tub for a bit. We had the place to our selves which was great. But there was way too much bleach in the hot tub. That's fine, whatever. We went back up to our room, got our pjs on and got comfortable. Around 10pm, the 2 rooms on either side of us were so loud. I called the front desk and they sent security up. It quieted down a bit but not much. - Strike 2. We started to fall asleep and around 11p my mother jumps up and says we need to leave! There are BED BUGS in her bed!!!! MAJOR STRIKE 3 - but this isn't the end of it!! She's got bites on her face and hands. Her eyelid is swollen!!! Seriously?! I called the front desk and they send someone up. A guy comes up with a plastic cup to get the bug and clean sheets. Clean sheets?! Seriously?!! What the heck are clean sheets going to do? They are not going to solve the problem!
We go downstairs to leave and I inform the desk that I can't believe they sent someone up with clean sheets and don't they realize that clean sheets are not going to solve anything at all!!! She tells my mother and I, we don't clean the rooms the cleaning people do. What does that have to do with anything? Obviously the rooms are not cleaned properly and they are not checked otherwise this wouldn't have happened! I tell them I want a refund on my credit card immediately! I ask what am I suppose to do now in the middle of the night?! All the woman says is...try Andover. Really?! She didn't bother trying to find us a hotel to stay at or even make any attempt to make the situation a tiny bit better. All we get is a sorry.
We had to drive over an hour to get home and our balloon ride was cancelled. Take my advice and skip this hotel when looking for somewhere to stay. Clearly, the hotel wasn't cleaned properly and it's totally not worth staying at. NEVER NEVER NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn hotel in Salem, New Hampshire! A friendly, full-service, extended stay NH hotel located 35 miles north of Boston in Salem's corporate business park, just off I-93. Our hotel is near Canobie Lake Park, tax-free Rockingham Mall, Rockingham Race Track and Salem ICENTER! The Holiday Inn Salem is a non-smoking NH hotel featuring 109 modern guest rooms and suites. We offer free, wireless, high-speed Internet access, indoor, heated pool, hot tub, exercise facility, outdoor seasonal pool, 24-hour business center, and ATM on property. Hotel pool memberships and pool parties are also welcome.Kids 12 & under Stay & Eat Free at Holiday Inn hotel Salem at our two on-site restaurants. Choose from a variety of delicious, fresh, breakfast items at the Sunrise Cafe(C). Margaritas, an authentic Mexican restaurant, offers a lively lounge atmosphere. Holiday Inn Salem is a New Hampshire, extended stay, corporate hotel near Northeast, AirGas, Gates Mectol, Profit Key Paymentech and many more! NH universities and colleges near hotel: Hesser College, Southern NH University and Merrimack College are just moments away! New Hampshire wedding facilities near hotel: Promises to Keep, Castleton, Searles Castle, Granite Rose, Zorvino Vineyard and Atkinson Country Club. ... more less
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- Also Known As:
- Holiday Inn Salem Hotel Salem
- Salem Holiday Inn