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“A Pretty Good Hotel...”

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Holiday Inn Express Hotel & Suites Rochester
Ranked #1 of 6 Hotels in Rochester
Certificate of Excellence
Upland, California
Level 6 Contributor
169 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“A Pretty Good Hotel...”
Reviewed August 9, 2013

This hotel is pretty nice, especially since the hotel situation in this area is pretty limited. I stayed here on a buisness trip. The overall hotel is pretty newish still, so there are no problems there. The internet did not work on one of my nights stay so there could be issues with the reliability there, which is a no no for business travelers. I guess I might as well start rating the vacuuming on my reviews now, because it seems to be such an issue at so many hotels. I give this hotel a 4 out of 5 on vacuuming, because I was able to walk around and feel very minimal amounts of debris on the floor-not completely void of debris, but pretty close. The bathroom was nice and clean, with a 4 out of 5 on my new mildew rating, which means there was minimal mildew in the shower area-no tub though. Can't rate the tv channel selection because I didn't have time to watch tv. Breakfast was standard HGI. The windows partially open-which is nice. Front desk staff was very nice and consistent on this. Overall, the only place worth looking at in the area.

  • Stayed August 2013, traveled on business
    • Value
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    • Sleep Quality
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Helpful?
Thank Pharmarep1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bball3332, General Manager at Holiday Inn Express Hotel & Suites Rochester, responded to this review, August 12, 2013
Thank you for staying with, we are very happy that you enjoyed your stay. We look forward to seeing you in the future.
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161 reviews from our community

Traveler rating
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    4
    3
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60
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Orlando, Florida
1 review
Reviewed August 6, 2013

Overall great experience. Very clean and spacious rooms, excellent breakfast and very friendly staff. I especially want to thank Ashley who was the girl at the front desk. She was very pleasant and friendly and made us feel like we were "home". After a very stressful day it was nice to be greeted by such a wonderful, smiling, welcoming face. Thanks again Ashley, you made our day so much better!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank angel32407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bball3332, General Manager at Holiday Inn Express Hotel & Suites Rochester, responded to this review, August 12, 2013
We are so happy you enjoyed your stay. Ashley is a wonderful employee and we are very luck to have her work with us. I have forwarded your comments to her. Thank you again!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Glenburn, Maine, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 2, 2013

We called Holiday Inn Express about 9am to ask about room availability, we had stayed in another local motel the night before and it was not a good experience. The staff at HIE allowed us to check in early so we could shower and get ready for a family wedding that day. The room was spacious and very clean. The breakfast the next day was wonderful. The front desk clerk did everything she could to find us the very best rate. We were very grateful for all the staff did to make us feel welcome.

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
1 Thank Donald L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bball3332, General Manager at Holiday Inn Express Hotel & Suites Rochester, responded to this review, August 12, 2013
Glad we could accommodate your needs. We hope you had a great time at the wedding. Thank you for the wonderful comments and we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stow, Massachusetts
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 28, 2013

Great Service. Called to confirm the room and they say "We decided to upgrade you for free because we knew it my be tight with three kids". When does a hotel do that?
Clean rooms, decent breakfast, convient to Rt16. Pleasantly surprised.

  • Stayed May 2013, traveled with family
    • Value
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    • Service
Helpful?
1 Thank MikeKerr44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bball3332, General Manager at Holiday Inn Express Hotel & Suites Rochester, responded to this review, July 3, 2013
So happy that you enjoyed your upgrade, we look forward to seeing you on your next trip to the area.

Thank you for choosing the Holiday Inn Express & Suites in Rochester, NH.
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Centerburg, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 24, 2013

The service was awesome! We later had breakfast down at the complementary breakfast & I loved all the variety offered. The omelets were to die for. The fresh fruit & apple juice were delicious too. The staff working, Lisa & Luis were the friendliest people I have met in a long time. They loved their job & made you feel like you were at home. They helped you with anything & made sure you got exactly what you wanted. I can't say enough how nice the hotel was. Thank you again for the nice hospitality!

  • Stayed April 2013, traveled on business
    • Value
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Helpful?
1 Thank Autumn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bball3332, General Manager at Holiday Inn Express Hotel & Suites Rochester, responded to this review, July 3, 2013
So happy you enjoyed our breakfast. Thank you for staying with us. We look forward to seeing you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ancaster ontario
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 15, 2013

Stayed there last December for 5 nights. They offered a "Bereavement Rate". .Nice
Not many choices in Rochester NH..This was very nice--clean rooms--we moved to a bigger one--very friendly staff. Breakfast better than most. .
Nice restaurant,The Granite" very close. Also a great local seafood store close by--try the lobster rolls!!
Yes, a huge Walmart across the road and Kohl's one exit south/.Plus a liquor store 2 miles up the road and a gas station beside the place.
Oh yeah, a really nice pool,hot tub ans exercise room on the main floor.

Room Tip: Pay extra for the bigger rooms at the back--sink, fridge and micro wave.
See more room tips
  • Stayed December 2012, traveled with family
    • Value
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    • Service
Helpful?
1 Thank Bruce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bball3332, General Manager at Holiday Inn Express Hotel & Suites Rochester, responded to this review, July 3, 2013
We do our best to accomadate everyone even during difficult times. So happy you choose us and we hope to see you again under better circumstances.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Level 4 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 17, 2012

We stayed 1 night (Saturday) for an event. The reception clerks are courteous and efficient. The room was clean with updated furnishings and plenty of seating. The bathroom is large and there is plenty of counter space. The shower stall is exceptionally large.

Now for what bothered us: Although we'd booked a non-smoking room there was a strong cigarette smell wafting-in through our bathroom vent. We called the front desk who offered to send someone up (again, they were friendly & helpful) but they explained that not all rooms on each floor are non-smoking so odors can communicate through the ventilation. Bummer. We kept the bathroom door closed.

We could also hear people walking about and a lot of door slamming in the halls. I know, I know this is part of staying in a hotel but this place seemed particularly thin walled/noisy.

The free breakfast buffet: If you like standard American fare of the Jimmy Dean variety you're all set. Yes, the cinnamon rolls are a treat. Yes, there's a wide variety of choices but not for anyone watching their sugar and/or processed foods intake. It's all sugary yogurt cups, bagels, fruit loops, muffins, instant eggs... - The pancake machine was broken. Oh and that stuff that looks like oatmeal in the vat on the counter is NOT oatmeal- it's lumpy gravy. Burp.

  • Stayed October 2012, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Corj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bball3332, General Manager at Holiday Inn Express Hotel & Suites Rochester, responded to this review, July 3, 2013
Sorry your stay wasn't what you expected. We apologize for the pancake machine not working, but we are very happy that you enjoyed most of the breakfast. It was great to hear the staff was excellent. We haope to see you in the future, Thank you for choosing us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Rochester

Property: Holiday Inn Express Hotel & Suites Rochester
Address: 77 Farmington Rd, Rochester, NH 03867-4329
Phone Number:
Location: United States > New Hampshire > Rochester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Rochester
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Rochester 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel in Rochester, New Hampshire Comfort awaits you at our prime Holiday Inn Express Hotel in Rochester near Pease International Airport. This New Hampshire hotel is just 20 miles from the airport and near various attractions and businesses. Families will love staying at our Rochester, NH hotel, located off Route 16, with easy access to several area attractions including the Rochester Opera House, Rochester Fairgrounds. Other nearby sights include Lake Winnipesaukee, Gunstock Ski Area, Meadowbrook US Pavillion, and Sky Dive New England. Business travelers are impressed by the accommodations provided by our hotel in Rochester. Situated in a suburban area at the gateway to New Hampshire's Lakes Region and the White Mountains, the hotel offers close proximity to many local businesses such as Waste Management, Eastern Propane & Oil, Thompson Center Arms and Metrocast Cablevision. Our business services include a fax machine, copier, printer, computer access and free high-speed, wired or wireless Internet access. During your New Hampshire visit, you can enjoy amenities that include a heated, indoor swimming pool with an adjoining hot tub, a Fitness Center and our free hot breakfast bar with Smart Roast Coffee and our exclusive cinnamon rolls. Book your reservations now to take advantage of our great Rochester hotel deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Rochester
Holiday Inn Rochester
Rochester Holiday Inn

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