After making a reservation a week in advance, we confirmed our stay on the morning of check-in and again later that day, letting them know that we were on our way and would be there about an hour from when we called. Upon arrival, we found that our room had been given to someone else and there were none available. Their only response was a simple " Sorry". Being peak tourist season, we were unable to find another place to stay and were forced to drive three hours back to our home after spending the entire day at a business conference. Hi-Vu Motor Inn is fired! Their unprofessionalism and failure to resolve their error has won them a big, fat zero. Never again!