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“Excellence in the city!”

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Residence Inn by Marriott Portsmouth
Ranked #15 of 17 Hotels in Portsmouth
Reviewed March 23, 2014

Just finished a wonderful stay a this Residence Inn in Portsmouth, NH. The staff could not be more helpful and friendly. We were upgraded upon arrival and loved our suite with a pullout bed for our girls. The room was large, clean, with plenty of lighting and a full kitchen for late night snacks and warming up breakfast. The hot, delicious breakfast was a welcome start to our day! Maria from Macedonia was especially helpful and so engaging! She is an asset to the Marriott family. The only minor drawback was that there is no onsite parking so it costs $18 to valet park or you have to find parking on your own somewhere in the city.

  • Stayed: March 2014, traveled with family
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1  Thank AC W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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83 - 89 of 178 reviews

Reviewed March 18, 2014

We stayed here last weekend with another couple. We booked the two king bedroom with the living room/kitchen in the middle. This worked out perfect for us. Plenty of room and a great fireplace. The rooms were clean and fresh. All of the staff we encountered were very nice and accommodating. Breakfast was included and it was alright. We ended up going out to breakfast on our way home Sunday for something different. We spent Saturday morning at the pool. It was pretty quiet. Pool was clean and there were plenty of places to sit. Only complaint was the room was extremely hot! We had to leave early because we couldn't stand the heat anymore and one of the people in our group was getting a headache from it. Loved the two restaurants behind the hotel within walking distance. Lots to do in this area and the free shuttle to the Harbor was the best. We will be back again.

Room Tip: Get a room on the top floor...very quiet.
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  • Stayed: March 2014, traveled as a couple
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1  Thank Janice M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2014 via mobile

Stayed her during a quick visit to Portsmouth. The staff was very friendly and accommodating. Easy shuttle service to the downtown area. It's everything you expect from a Residence Inn. There was a small incident where the fire alarms went off and we had to evacuate and it was handled very well. For anyone who didn't have their keys the staff had the shuttle on to keep people warm. After we came back after an couple of hours there was note apologizing and explaining the situation from the gm. Will stay here again.

Stayed: January 2014, traveled as a couple
Thank Toriliddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ports_Residence_Inn, General Manager at Residence Inn by Marriott Portsmouth, responded to this reviewResponded February 1, 2014

Hello
I am happy to hear that you enjoyed your stay with us and that you were able to use the shuttle. Unfortunately incidents do happen but we pride ourselves on handling it in a proper professional manner. Thank you again and hope to see you next time.

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Reviewed January 21, 2014

We have stayed here on several occasions. The location is perfect for shopping, eating, going to Portsmouth downtown, and going to UNH events. The staff are very nice and helpful! We really like the 2 bedroom and 2 bath option with a family. The hotel overall needs updating, starting to look a little worn out, especially cabinets, carpet, stove, but it was clean. Loved the fireplace. Having a good exercise/workout room is a top priority for us. The exercise room is a big disappointment. We were there in July 2013, and one of the treadmills was broken. When we returned this past weekend, January 2014, the treadmill was in the exact same condition, still broken, and unusable. The other treadmill works, but needs some attention. The universal weight machine is old, outdated, and does not work smoothly, so we really could not use it. The exercise room was a little dirty and there were no towels. I was there for a week, and the towels were never stocked. We may stay there again, if our whole family went to Portsmouth as the 2 bedroom, 2 bath option is great, but unless the exercise room gets updated/maintained we would have to explore other options in the area. In such a cold climate, the exercise room is an important factor for us. If that is not a factor for you and you need a overall nice (though updating needed) hotel in a good location with friendly staff then the Residence Inn Portsmouth is a good choice. A few final positives: great parking and nice pool, nice lobby area, and good evening food (M-TH), and breakfast.

  • Stayed: January 2014, traveled with family
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1  Thank OHINTN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ports_Residence_Inn, General Manager at Residence Inn by Marriott Portsmouth, responded to this reviewResponded January 24, 2014

I am sorry to hear about the experience you had in the fitness room. The hotel has repaired the treadmill and had a tech go through the universal machine to make sure that it is working properly., As for the cleanliness I have gone over this with my staff. As for the conditions of the rooms. The hotel is constantly updating the hotel with new items in the rooms and lobby. This past year we have made improvements to the hallway carpet and wall treatments. We continue to improve the hotel. I am happy to hear that the staff was friendly and helpful.

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Reviewed January 1, 2014

Stayed one night for a pleasure trip. The front desk staff was very gracious about providing information about the area. We especially appreciated the shuttle to downtown Portsmouth.

The room was clean, but I can't say the same about the glasses and dishes in the kitchen area. If I were to stay there again, I'd run everything through the dishwasher before I used it, just to be on the safe side. The glass in the bathroom area looked to have lip prints from a previous guest.

The armchair was showing signs of wear on the arms and the comforter had holes on the underside. This wouldn't be a deal breaker for me, but some attention to housekeeping details would make the difference between an ok hotel and a great one.

  • Stayed: December 2013, traveled as a couple
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Thank Mainemom3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ports_Residence_Inn, General Manager at Residence Inn by Marriott Portsmouth, responded to this reviewResponded January 24, 2014

I am happy to hear that the front desk staff was very helpful and you were able to enjoy the shuttle to the downtown area. I am sorry hear about the glasses in the rooms. The housekeeping staff should put all of the dishes through the dishwasher when a guest checks out. I do apologize if this was not done in your room. The hotel will be looking into this issue. Thank you for letting us know about the issue.

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Reviewed December 28, 2013

It was a fairly typical Residence Inn stay. Staff was helpful and location is near malls and lots of chain restaurants. Had supper at Paddy's which is in walking distance. Ok, but not spectacular. One complaint about stay: Toilet in our room was not cleaned from previous stay. I'll give them a mulligan as people make mistakes, but it was kind of gross.

  • Stayed: December 2013, traveled with family
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Thank OriginalShoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2013

The staff here is very nice and deserve a better property. The soundproofing is terrible: be prepared to share your evening with the room next door. New HD TVs have no HD signal! Breakfast is typical industrial eggs. Give these nice people a well-deserved refurbishment!!!

Room Tip: Ask for a room without neighbors
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  • Stayed: December 2013, traveled as a couple
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1  Thank CWMMaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ports_Residence_Inn, Manager at Residence Inn by Marriott Portsmouth, responded to this reviewResponded December 7, 2013

Thank you for your review. I am happy to hear that the staff was very accommodating and nice. However I am certainly disappointed that the room was not up to the conditions expected. Your experience falls way below our standards. Please reach out to me personally at jun.park@marriott.com, so that we can discuss your stay.

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Additional Information about Residence Inn by Marriott Portsmouth

Address: 1 International Dr, Portsmouth, NH 03801-6809
Phone Number:
Location: United States > New Hampshire > Portsmouth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #15 of 17 Hotels in Portsmouth
Price Range: $136 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn by Marriott Portsmouth 3*
Number of rooms: 90
Official Description (provided by the hotel):
Welcome to Residence Inn by Marriott Portsmouth, a top choice among extended-stay hotels in Portsmouth, NH. We provide travelers with what they need for a comfortable stay in Portsmouth, New Hampshire, including cozy guest suites and a great central location. Our hotel sits near some of the most popular attractions in Portsmouth including Portsmouth Naval Shipyard and Pease Air Force Base. We are also close to Frank Jones Center, which makes us a great choice among extended-stay hotels in Portsmouth, NH for business travelers. Our hotel offers a free shuttle to and free the airport and we provide grocery shopping service, so you can have the food you need to make meals in your suite. Stay with us for long and short term trips to Portsmouth, New Hampshire! ... more   less 
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Also Known As:
Residence Inn Portsmouth Hotel Portsmouth
Portsmouth Residence Inn

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