My fiancé and I stayed here for 3 nights. At first we thought the hotel was great but because of how we got screwed in the end we will NEVER stay here again.
Pros of the hotel were decent rooms, nice sheets and mattresses, very clean. Needed a bunch of minor repairs like the AC was coming off the wall, the toilet paper holder was coming off, the wifi was iffy and some wallpaper was peeling. It was right off the highway and had a good amount of parking. Could have gone next door to holiday inn to swim in pool. The breakfast was absolutely pitiful. Soaps and shampoos were junk. Towels were just fine.
Upon arriving, we were told that a new system was in place for the hotel and not working properly. It took forever to find our reservation and then actually check in. One young man was working with what appeared to be a supervisor. As he checked us in, the amount we were to pay was brought up and it was going to be less than expected, we were thrilled. The amount was pending in my account that night.
When we checked out however, a reciept was slapped on the counter that was almost $200 MORE than what we were told we were paying. Trying to figure out what was going on, we asked for a manager and the less than enthused girl behind the desk says he wasn't in and that she had no idea when he was coming back. We had to leave and she said it would be handled and we would be charged the amount we were told. She didn't have the power to change anything.
Unfortunately that's not what happened, we were charged the incorrect amount that was 200 over what we were told while the original pending amount disappeared. I tried to call the hotel multiple times to get this straightened out and I have been disregarded and just completely blown off. When asking for a manager I get the same answer that he's not there and no one knows when he's going to be in next.
I AM DISGUSTED with how this was handled. I can't believe they would just blow a customer off like they have. We saved for a long time to go on a 4 day vaca and I feel like I was stolen from.
Don't stay here. Go somewhere that won't lie to you.
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- Also Known As:
- America`s Best Inns And Suites
- America`s Best Inns Hotel Portsmouth
- Best Inn Americas
- Best Inn Portsmouth
- Portsmouth Best Inn