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“You get what you expect in a great location.” 5 of 5 bubbles
Review of Hilton Garden Inn Portsmouth Downtown

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Hilton Garden Inn Portsmouth Downtown
Ranked #4 of 17 Hotels in Portsmouth
Certificate of Excellence
Level Contributor
4 reviews
4 hotel reviews
“You get what you expect in a great location.”
5 of 5 bubbles Reviewed August 30, 2010

Very much in keeping with the brand- clean spacious and friendly in a great location. Our rate included breakfast which was excellent both in choice and quality. Shame about $12 to park your car.

  • Stayed August 2010
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AlisonDow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,154 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Long Island NY
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 9, 2010

This hotel was one of the best hotels that I have stayed in. The hotel was very clean and well maintained. The services that were offered were excellent. The rooms are clean and well equipped. The amenities that were offered such as the pool and work out area, and breakfast were a great plus. The staff very helpful. It was a great value also. Would definitely return.
If you ever make a trip to Portsmouth, NH this is the place to stay! It is located with in walking distance to the water front and many quaint shops and restaurants. If the weather is bad the hotel offers a great indoor pool .whirlpool and work out room. The restaurant at the hotel has excellent food and you can get a coupon from Restaurant.com. I loved the salmon with fresh broccoli and risotta. The breakfast is amazing! Fresh fruit, omelets made to order you name it they have it.

  • Stayed August 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank spilleliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southern california
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed July 31, 2010

Stayed here with my mom and 3 young children. The room (2 queen beds) was nice. It was clean, beds and pillows were very comfortable, there was a microwave and fridge. Room service didn't have a kids menu, but they were wonderful about cooking something my kids would like (waffles and french toast). The cooked to order breakfast was part of the package we got with the rooms and it couldn't have been better. Except fpr the waitstaff....they took WAY too long to refill coffee! We ended up just doing it ourself.

The valet staff meet your needs, but are not overally friendly. When we first arrived, we had 8 bags and three young children. No one offered to help us and even with us hauling in everything ourselves and checking in at the front desk. No one there offered to call a bell man to help. We did manage to get our bags to our rooms, but I with 3 young kids, the help would have been appreciated (and happily tipped!).

The lounge area was great in the evening with a nice guitarist/singer. The bartender was great and very friendly and attentive.

The hotel is in the most perfect location, close to everything you'd need in downtown Portsmouth. The indoor pool and spa is very small, but my kids still loved it. It was VERY warm in that room though!

Overall, a nice experience in a nice hotel. It would have been made perfect by a more attentive staff.

  • Stayed July 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Cassie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed July 12, 2010

Love this place! The staff, particularly Erica, were a real pleasure to deal with and helpful - I had handmade kayaks on the roof of my car and they gave my need for secure parking special attention, which meant a lot. Valet parking worked well and is in a secure lot.
Walking distance to the best part of downtown Portsmouth and within crawling distance of the best pubs and clubs. Nightlife is exceptional but well overseen by the local gendarmes - excellent restaurants very close by and breakfast in the hotel in the morning was very good.

  • Stayed July 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank macatguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelmsford, Massachusetts
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed May 24, 2010

Hotel is only a few years old. Hotel and room were very clean. Location is in downtown, a block away from the main street where there is shopping and restaurants. You are required to valet park your vehicle for $10 a day. There is not much parking downtown, but there was a parking garage across the street which was $0.75 / hr to park - $15 max (?) per day. Nice live music in the lobby on the Friday night we stayed. Front desk staff was courteous and helpful with our requests. Valet was very accommodating retrieving sunglasses and phone that were forgotten in the car prior to it being parked. Great little pool that would be fun for the kids next time we come back.

  • Stayed April 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MrYellek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed April 20, 2010

The hotel itself was pretty great - nice location, great amenities. The staff wasn't amazing - we went on valentine's day and encountered some pretty cranky staffers. What really ruined it for me is that once we pulled out of their strictly valet parking lot and into a gas station, we realized that the valet had dented my BRAND NEW car pretty badly. Not only is there a dent, but a scratch on the back door. I was practically in tears since we bought this car brand spanking new just 4 months before. We called and since we already left the lot, there wasn't anything they could do. We called manager after manager, each one of them not calling us back for weeks before we tried again, but it got us nowhere. So if you stay here, make sure the inspect your car before you leave their lot.

  • Stayed February 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Kat9365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynnwood, Washington
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed February 25, 2010

Stayed at this hotel for 2 weeks on a business trip. Since it's winter the hotel seems to have toned down on its services. The rooms were clean although there was a small crack on the bathroom sink that needs to get fixed. I had a problem on the tub drain on the 1st day but it was immediately fixed after I informed the staff of the problem. Wifi within the hotel is free. The restaurant offers daily breakfast buffet. It's simple, good food and reasonably priced. What I don't get is how come I was charged more for the weekend breakfast when the food served is the same?
Hotel had a carbon monoxide poisoning incident during my stay. I was booked at the Sheraton for the night (a different review) as a precaution as they do air quality checks. I was allowed to come back the next day.
Had to pay for parking and it's valet service only. Can't complain about this. I actually liked it. They had enough people to get my car without a long wait.
All in all this is a good hotel, clean and a good location. Will stay here again if given an opportunity to come back.

  • Stayed February 2010, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank melmaya27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Portsmouth Downtown

Property: Hilton Garden Inn Portsmouth Downtown
Address: 100 High St, Portsmouth, NH 03801-3709
Phone Number:
Location: United States > New Hampshire > Portsmouth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Portsmouth
#2 Romantic Hotel in Portsmouth
#3 Family Hotel in Portsmouth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Portsmouth Downtown 3*
Number of rooms: 131
Official Description (provided by the hotel):
The Hilton Garden Inn Portsmouth Downtown is located in the heart of historic downtown Portsmouth, New Hampshire, surrounded by a wide variety of restaurants, attractions, shops, boutiques and waterfront gardens. Strawbery Banke historic neighborhood and Prescott Park are steps away, while The Kittery Outlets are just a 10 minute drive. New Hampshire and Maine coastal beaches, chartered deep-sea fishing, whale-watching tours, and panoramic tours of the Isles of Shoals are only a short boat ride from the hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Portsmouth Downtown Hotel Portsmouth
Portsmouth Hilton Garden Inn
Hilton Portsmouth

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