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“Comfortable hotel”

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Hilton Garden Inn Portsmouth Downtown
Ranked #4 of 17 Hotels in Portsmouth
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
298 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
“Comfortable hotel”
4 of 5 bubbles Reviewed January 16, 2014

Stayed here for a couple of nights on a business trip, fairly modern, bright hotel, rooms are not as big as other US hotels i have stayed in but perfectly adequate, good quality breakfast and friendly staff made us feel welcome during our stay. Only a couple of minutes walk from all the main areas of Portsmouth (small township) that you need to visit, plus plenty of bars and restaurants - actually an amazing amount of choice for a town this small.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DAVID H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,173 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
center harbor, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 15, 2014

We were able to walk to our friends house on Congress Street. We then walked to our favorite restaurant. Staff gave us umbrellas for the walk. Downtown area great fun. Seaside shops and bars right around the corner

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Kathleen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at Hilton Garden Inn Portsmouth Downtown, responded to this review, January 17, 2014
Kathleen,

Thank you for reviewing your recent stay with us. We appreciate you choosing our hotel for your recent visit to Portsmouth and we're happy to know that you had a 5-star experience. Come visit us again soon.

Best,
Kevin Walker, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United States
1 review
4 of 5 bubbles Reviewed January 13, 2014

Well, i figured i would review this hotel since i had a great stay. The staff was really nice, the hotel was clean, the bar/restaurant area was really nice with a lot of BIG screen TV's in there to entertain. The only thing that i think could be improved on, especially with the price of the rooms is Valet service should either be free or $5. Having to pay to park everywhere else in downtown Portsmouth made it kind of a double whammy to pay $18 a day Valet parking. Other then that everything else was great. Oh an i wish the Pool and exercise room were open later if not 24/7. Sometimes people have to work 12 hr days while traveling and would love to soak in the hot tub afterwards

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tyrone G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Campton, New Hampshire
Level Contributor
109 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed January 13, 2014

This hotel has the best front desk people I have ever interacted with. They are so welcoming from the get go, you believe they care about your stay. The room was large with 2 queen sized beds, huge desk and finally, a bed with so many pillows that you can watch TV in comfort. Clean as a whistle as well. The beds were extremely comfortable and the comforter was bliss. The heating element was much quieter than most hotels as well. The location couldn't be better. The parking fee did seem high, but you can walk easily to just about everything and know you're vehicle is secure.

The location is downtown in a city so expecting an amazing view may be unrealistic. Portsmouth has so much charm and historical interest that it makes up for any lack of a view IMHO.

Room Tip: I requested a room away from the ice machine and elevators. The room was very quiet, maybe the quie...
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MountainsRock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at Hilton Garden Inn Portsmouth Downtown, responded to this review, January 14, 2014
Thank you for taking the time to review our hotel. I'm happy to hear that you consider our front desk staff to be the best in the business! I will pass your compliments along to them. We appreciate your feedback and your recommendation to the TripAdvisor community. Come visit us again soon!

Best,
Kevin Walker, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waldorf, United States
1 review
5 of 5 bubbles Reviewed January 9, 2014

If you want a great hotel in or near down-town Portsmouth, NH, then I highly recommend the Hilton Garder. We had an excellent corner room with a great view. The staff were some of the friendliest I have ever dealt with, and I have traveled a lot.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank George N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United States
1 review
2 of 5 bubbles Reviewed January 8, 2014

There were too many problems for a one night stay. Pay for a view but the view wasn't very good. I had to pay for parking when I paid so much for the room. It took way too long to check in. Wanted a bottle of champagne in the room when we showed up and I had to say something twice before we got it. Neighbors in next room were so noisy at 2:00 AM I had to call down to complain. For a romantic weekend it did not turn out to be very.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Norm L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at Hilton Garden Inn Portsmouth Downtown, responded to this review, January 10, 2014
Norm,

I sincerely apologize for the inconveniences you experienced during your stay. I will review the service failures you mentioned with my staff. We appreciate your feedback and hope you'll give us another chance to demonstrate our commitment to providing an excellent guest experience.

Sincerely,
Kevin Walker, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Portland, United States
1 review
5 of 5 bubbles Reviewed January 8, 2014

great get away with just me and the wife. We met in the lounge for a late night "sleep over" and drinks. They had a man with a guitar singing Bod Dylan and at the end of the night even played a Grateful Dead song for us. It was a great evening and the rooms smelled VERY clean. The pillows were like clouds and the bed was heavenly. The wife and I are going back

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Scott W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at Hilton Garden Inn Portsmouth Downtown, responded to this review, January 10, 2014
Scott,

Thank you for sharing your experience with us and with the TripAdvisor community. I'm happy to hear that you and your wife enjoyed your time at our hotel. We look forward to hosting your next getaway!

Best,
Kevin Walker, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Portsmouth Downtown

Property: Hilton Garden Inn Portsmouth Downtown
Address: 100 High St, Portsmouth, NH 03801-3709
Phone Number:
Location: United States > New Hampshire > Portsmouth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Portsmouth
#2 Romantic Hotel in Portsmouth
#3 Family Hotel in Portsmouth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Portsmouth Downtown 3*
Number of rooms: 131
Official Description (provided by the hotel):
The Hilton Garden Inn Portsmouth Downtown is located in the heart of historic downtown Portsmouth, New Hampshire, surrounded by a wide variety of restaurants, attractions, shops, boutiques and waterfront gardens. Strawbery Banke historic neighborhood and Prescott Park are steps away, while The Kittery Outlets are just a 10 minute drive. New Hampshire and Maine coastal beaches, chartered deep-sea fishing, whale-watching tours, and panoramic tours of the Isles of Shoals are only a short boat ride from the hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Portsmouth Downtown Hotel Portsmouth
Portsmouth Hilton Garden Inn
Hilton Portsmouth

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