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“Had problems...but they made it right”

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Hilton Garden Inn Portsmouth Downtown
Ranked #4 of 17 Hotels in Portsmouth
Certificate of Excellence
midwest
Level Contributor
167 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
“Had problems...but they made it right”
5 of 5 bubbles Reviewed October 27, 2013 via mobile

Our heat wasn't working right.....it was like 80 degrees in our room. They ended up letting us stay for free.

Wonderful hot tub.

Hotel has nice bar & very friendly staff.

Excellent location...right in the heart of downtown. Close to all the main attractions.

Stayed October 2013, traveled as a couple
Helpful?
Thank Midwesternmember
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,174 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
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English first
Denver, Colorado
Level Contributor
74 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed October 26, 2013

The Hilton Garden Inn is situated in the old town where all restaurants and shops are in easy walking distance. Very friendly and helpful personnel! We were thankful for the directions upon leaving, obtaining gas, and driving to Boston. Must use the valet parking. No continental breakfast.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sally P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wethersfield, Connecticut
1 review
5 of 5 bubbles Reviewed October 23, 2013

The hotel and staff were excellent and could not have been better. I also liked the location of hotel as every place went to was within walking distance. We had a delicious breakfast which was made to order for us.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank rxpfrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed October 22, 2013

Stayed here for 2 nights whilst touring New England. We took the easy option of valet parking since parking round the hotel looked difficult. The hotel location is very good, right in the downtown area, within a few minutes walk of many cafes, shops, bars and restaurants. The staff were very friendly, and extremely helpful in advising us of where to visit within an easy drive of Portsmouth. The rooms were clean, and very quiet. The bar area was very busy and loud the first evening (some sort of event was on ) but was much better the second night. There were free cookies and cider in the lobby. Breakfast was good with a wide choice. Overall, good value for money. Would stay here again.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SophieEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 22, 2013

We started in Maine and leisurely traveled down the coast. We ended up in Portsmouth NH and decided to spend the night. We stopped by the visitors center and were told there are 3 hotels within walking distance of the downtown area. My husband called Hilton and spoke with Page. We went to the hotel and met with Page, telling her we were on our anniversary. She was so nice and upgraded our room and provided a free breakfast ( which was out of this world!). She gave us names of restaurants we visited and were quite pleased. We ventured back to our room and she had a bottle of champagne delivered to our room with a simple note saying happy 25th anniversary. The room was great but the service not only from Page but everyone we encountered was above and beyond. Can't wait to return to Portsmouth!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tammy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_MGMT, General Manager at Hilton Garden Inn Portsmouth Downtown, responded to this review, October 23, 2013
tammy s,

Thank you for sharing your experience with us and the TripAdvisor community. We are so pleased that we were able to contribute to making your 25th anniversary one to remember. We will pass along the message to Page and look forward to seeing you on your next visit to Portsmouth.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toledo, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 21, 2013

We stayed here for 2 nights 10/17/13 and 10/18/13 on an unplanned trip for our anniversary. The staff was GREAT and the room was clean and large. Close to everything and we used the valet parking which was a little cheaper than the parking garage across the street. Wish we had known it was the New Hampshire Film Festival Weekend.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dianne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed October 21, 2013

I really like this hotel. The location is excellent. A short walk from the centre of Portsmouth. The room was very comfortable and a good size. I'm generally very impressed with Hilton hotel rooms and this one was no exception. The only negative is that there was no safe in the room.

The desk staff and the housekeeping are very friendly and professional. The cookies and warm apple cider are a nice touch. The lounge is very comfortable and we were always made to feel welcome.

Valet parking was a little annoying but I suppose it's a good way to control the amount if cars on site.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NineEighteen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Portsmouth Downtown

Property: Hilton Garden Inn Portsmouth Downtown
Address: 100 High St, Portsmouth, NH 03801-3709
Phone Number:
Location: United States > New Hampshire > Portsmouth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Portsmouth
#2 Romantic Hotel in Portsmouth
#3 Family Hotel in Portsmouth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Portsmouth Downtown 3*
Number of rooms: 131
Official Description (provided by the hotel):
The Hilton Garden Inn Portsmouth Downtown is located in the heart of historic downtown Portsmouth, New Hampshire, surrounded by a wide variety of restaurants, attractions, shops, boutiques and waterfront gardens. Strawbery Banke historic neighborhood and Prescott Park are steps away, while The Kittery Outlets are just a 10 minute drive. New Hampshire and Maine coastal beaches, chartered deep-sea fishing, whale-watching tours, and panoramic tours of the Isles of Shoals are only a short boat ride from the hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Portsmouth Downtown Hotel Portsmouth
Portsmouth Hilton Garden Inn
Hilton Portsmouth

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