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“Initial Greeting Not Very Nice” 3 of 5 stars
Review of Port Inn Portsmouth

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Port Inn Portsmouth
Ranked #3 of 17 Hotels in Portsmouth
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Initial Greeting Not Very Nice”
3 of 5 stars Reviewed November 20, 2013

I was looking forward to staying here because of all the fantastic reviews on Tripadvisor. Overall, the room was spotless clean and the bed was very comfortable. The location was good as well. What we didn't like was the greeting we received when we walked into the reception area. The woman (I didn't get her name) who was behind the desk said, "I'm in the middle of a reservation and check inn is not until 3:00 p.m." So right a way, we were turned off. She proceeded to tell me that our friends had already been in and she told them the same thing she just told us. She seemed annoyed that we hadn't checked with them to find this out prior to us trying to check in. When we met up with our friends they said, "did you meet the not so nice woman behind the desk?" We told them we in fact did and we had discussed that we would not be writing such a great review for The Port Inn based on her unwelcome greeting. By the way, we did stop back in the office after lunch and the room was in fact ready. The woman who was there earlier was no longer at the front desk and the young boy that was there was extremely pleasant and in fact said to us that the room was ready.

Room Tip: Stay in the building in the back off the main road, nice and quiet.
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  • Stayed November 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
Helpful?
1 Thank luppinotravel d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortInnNH, General Manager at Port Inn Portsmouth, responded to this review, November 23, 2013
Thank you very much for sharing your experience at check-in with us. First, please accept our sincere apology for our less-than stellar service. We take great pride in our level of customer service, and we are very disappointed in your experience. Although check-ins before 3:00 can be difficult to accommodate, we do our best to get rooms ready as soon as possible for early arrivals, and we certainly expect that our staff will be warm and welcoming. Although we get it right about 99% of the time, we strive to eliminate every service defect. Your review has been shared with every member of the staff, and we are using your comments as an opportunity to improve our consistency. I would be grateful for the opportunity to discuss your experience in more detail. Please contact me at the hotel at your convenience.

Sincerely,

Bill MacDonald
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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727 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (115)
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English first
Providence, Rhode Island
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 14, 2013

A cozy & quiet little spot right off RT 95. Very polite staff. Extremely comfortable beds. Would stay again especially for the price. About 6 minutes from downtown Portsmouth. Breakfast wasn't bad but also wasn't the best but it was simple.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank jaynick1488
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor Locks, Connecticut
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 13, 2013

We stayed at the Port Inn Nov 9th -11th for a weekend getaway in Portsmouth. The room was quiet and clean This hotel is located right of the highway and about 20 minute walk to downtown Portsmouth. We had a great experience when Cody, the desk clerk, got us a reservation for dinner at a nice restaurant during a busy restaurant week. Skip was loaded with knowledge about Portsmouth, directions and helpful hints about things to see. I would definitely recommend this hotel.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank pctraveler12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahtomedi, Minnesota
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 13, 2013

We did not have reservations for a hotel on our recent sight seeing trip up the coast from Boston. We were looking for something reasonable, not too fancy. This was perfect. The employees were friendly, check in was easy and the room was clean and quiet. The guy working at the front desk suggested a Mexican restauraunt called Agave in Portsmouth which was excellent. I do have to say that the continental breakfast offered was nothing to write home about and left us wanting a real breakfast

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank gnp4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed November 5, 2013

I stayed at the Port Inn with my mom while visiting a friend at UNH. The room (104) was SPOTLESS and very comfortable. Amenities were perfect, not too little or too much--great TV (with remote instructions!), desk with comfy chair, iron, microwave, fridge. Beds were comfortable and the bathroom was large and well appointed. Front desk staff were accommodating but speedy without being brusque. Continental breakfast was fine--good coffee.

The only complaint I have is that it is far away from Portsmouth. Of course that is what it is, but if I went to visit Portsmouth again I would probably stay a little closer to downtown.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank phenchurch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
48 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed October 31, 2013 via mobile

We received a warm welcome on arrival after a tiring journey from the UK. Our room was nicely furnished, clean and warm. The weather was great for the time of year, so we walked to downtown to sample the first lobsters of our trip. The people on reception were always willing and able to help and offer local advice. We'll stay at the Port Inn again.

Stayed October 2013, traveled as a couple
Helpful?
Thank DavidW99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Port Inn Portsmouth

Property: Port Inn Portsmouth
Address: 505 US Highway 1 Byp, Portsmouth, NH 03801-4175
Phone Number:
Location: United States > New Hampshire > Portsmouth
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#1 Green Hotel in Portsmouth
#4 Romantic Hotel in Portsmouth
#4 Family Hotel in Portsmouth
#8 Business Hotel in Portsmouth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Port Inn Portsmouth 3*
Number of rooms: 56
Official Description (provided by the hotel):
Enjoy the numerous amenities offered at Port Inn Portsmouth, an Ascend Hotel Collection(R) member, in Portsmouth, New Hampshire. Conveniently located just off Rt. 95 and the Portsmouth Traffic Circle, this Portsmouth hotel offers: • Free high-speed wireless Internet access • Free hot breakfast • Free weekday newspaper • Free parking. Relax in a cozy lounge chair by our seasonal heated outdoor swimming pool with its expansive sun deck and barbeque area. The Port Inn Portsmouth has long been regarded as an accommodating, affordable and modern getaway spot for travelers. The spacious, non-smoking rooms at The Port Inn feature microwaves, refrigerators, Starbucks in room coffee, irons, ironing boards, hair dryers and High Definition cable television. Our convenient location puts you just minutes from downtown Portsmouth and its wide array of culinary, cultural and shopping offerings. Market Square is the hub of activity in the area with numerous shops and restaurants. We also are minutes from: • Strawbery Banke Museum • John Paul Jones House • Old Port Area We are pet friendly- sorry, dogs only. ... more   less 
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Also Known As:
The Port Hotel Portsmouth
Port Hotel Portsmouth

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