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“should be 0% guarantee”

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Hampton Inn Portsmouth Central
Ranked #7 of 17 Hotels in Portsmouth
Certificate of Excellence
Reviewed October 10, 2013

Only a room is guaranteed not the type of room you book! After talking to the front desk, I called the corporate office. They said they would look in to and and get back to me on Monday. They never called back. They offered a shuttle service when we booked and when we went to use it they handed me a list of taxi's. I would not stay at this or any other Hampton again.

  • Stayed: October 2013, traveled with friends
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Review collected in partnership with Hampton
3  Thank Nathan Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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566 - 572 of 802 reviews

Reviewed October 9, 2013

Overall great experience! We loved the shuttle into Downtown Portsmouth. Manager's reception was great - Nachos, popcorn, beer, wine, and lemonade. Complimentary hot breakfast with plenty of options. Room was very clean, including the jetted 2-person tub. Location was convenient to shopping and the highway. Staff was very friendly and helpful.

  • Stayed: September 2013, traveled as a couple
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Thank Andrea1233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Portsmouth Central, responded to this reviewResponded October 16, 2013

Andrea1233,
Thank you for sharing feedback on your stay with us at Hampton Inn Portsmouth. It's wonderful to hear that our friendly staff, clean accommodations, and the variety of value added amenities that we offer made for a great experience. Please plan to visit us again the next time you travel to Portsmouth.

Best regards,
Cathi Tingley, General Manager

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Reviewed October 7, 2013

Nice room, great facility -- top-notch staff. Very convenient to downtown Portsmouth, free "on demand" shuttle service in area -- and did I mention the complementary hot breakfast buffet every morning? Terrific experience.

Room Tip: Rooms away from main road will be quieter; can hear the traffic which could be a bother if you'r...
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  • Stayed: October 2013, traveled with friends
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Thank Ellen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Portsmouth Central, responded to this reviewResponded October 16, 2013

Ellen M,
We appreciate you writing a review and sharing your terrific experience with us at Hampton Inn Portsmouth. We're proud to offer such a wonderful variety of amenities and services to our guests, and we're glad these offered additional value and convenience to your stay. We're happy to have had you as our guest, and we hope you'll visit us again soon. Thank you again for writing.

King regards,
Cathi Tingley, General Manager

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Reviewed October 7, 2013

We arrived early after driving all night and ask if we may check in early to get some sleep. Jackie checked us right in and let us know about all the ammenties the hotel had to offer. Then she sent us off to get some rest. THANKS JACKIE!! After some rest and visiting with family we had a great nights sleep to awake and enjoy the breakfast and friendliness of the staff. Everyone was great!!

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Hampton
Thank Jewel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Portsmouth Central, responded to this reviewResponded October 16, 2013

Jewel J,
Thank you for choosing Hampton Inn Portsmouth while visiting family. We appreciate your review and kind comments about our great amenities and friendly staff. I'll be certain to recognize Jackie with a special commendation for her outstanding service. Please plan to visit us again the next time you visit your family. Thanks again.

Kind regards,
Cathi Tingley, General Manager

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Reviewed October 6, 2013

First time staying in a Hampton Inn and was pleasantly surprised. Pleasant, friendly staff from check in to check out. Rooms were clean and comfy with free wi-fi. Manager's reception in the lobby each night was not expected. Pool and jacuzzi were fun for the kids. Even played hoops out back which gave them something extra to do. Complimentary breakfast each morning with a variety of foods. Could not believe they were able to keep up with replenishing the food and coffee without missing a beat since the hotel was completely full. They also provide a complimentary shuttle service within a 5 mile radius of the hotel which is very convenient. Would definitely stay again when in the area. Cannot think of a single thing to complain about! The staff could not have been more accommodating or helpful. The location is very convenient to both downtown Portsmouth as well as UNH.

  • Stayed: October 2013, traveled with family
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Thank Corinne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Portsmouth Central, responded to this reviewResponded October 16, 2013

Corinne F,
Thank you for taking a moment to write a review about your visit to Hampton Inn Portsmouth. We're happy to have been a part of your first Hampton Inn experience, and we're glad you exceeded your expectations with our friendly service, comfortable accommodations, and the various value added amenities that we're so proud to offer our guests. We hope you and your family will have an opportunity to visit us again in the near future. Thank you again for writing.

Sincerely,
Cathi Tingley, General Manager

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Reviewed October 5, 2013

Lobby was clean. Room was clean. Bed was uncomfortable and the bathroom tub....was Terrible! Had dirt and filth in it. I checked in late as i was traveling for business and had to clean the tub before I could shower. Not a typical Hilton experience.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Hampton
Thank Frank R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Portsmouth Central, responded to this reviewResponded October 16, 2013

Frank R,
Thank you for writing. Your feedback is valuable to us. We sincerely apologize that the cleanliness of your room was not met with our excellence in service. This is definitely not up to our high quality standards that you've come to expect from the Hilton brand. Please know that your comments are being addressed with our housekeeping staff and additional steps will be taken to ensure we're providing the highest standards of cleanliness and most positive experience. Thank you once again for writing. We hope you'll have an opportunity to visit us in the future to see our improvements.

Sincerely,
Cathi Tingley, General Manager

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Reviewed September 27, 2013

Who'd a thought that you could stay in the hometown as John Paul Jones! I was in awe when I began to read the historical significance of this beautiful mid 1700's town. Among it's early history is more modern history specific to the maritime culture of the seaboard; naval dock yard, submarine events. Driving over the bridge from Maine into New Hampshire you are bound to miss this quaint piece of americana if you blink. So, stop in and have a look.

The hampton Inn in Portsmouth is a conveniently located hotel close to shopping and the town site and all its history. The walls of the hotel are filled with pictoral events from years past. While the hotel had some good traits, it was not very clean and was in need of an upgrade. It was somewhat expensive, in my opinion, for the quality of the facility, but the small staff were amazingly helpful and friendly and welcoming. The continental breakfast was great, hot and had a variety of breakfast foods to choose from. There is a free shuttle service anywhere you choose to go and free pick up as well. Take a chance and stay here for a night and see the local history and taste the seafood.

  • Stayed: August 2013, traveled as a couple
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Thank GVWStonegate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Portsmouth Central, responded to this reviewResponded October 1, 2013

GVWStonegate,
Thank you for writing. We appreciate you choosing to stay with us on your travels to Portsmouth. It's great to hear you found our helpful staff and complimentary services well suited for your travel needs. We sincerely apologize for the areas we fell short of exceeding your expectations, and we hope you'll give us another chance to show you improvements. Thank you again for writing.

Sincerely,
Cathy Tingley, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Portsmouth Central

Address: 99 Durgin Ln, Portsmouth, NH 03801-3156
Phone Number:
Location: United States > New Hampshire > Portsmouth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Portsmouth
#5 Business Hotel in Portsmouth
#6 Family Hotel in Portsmouth
Price Range: $111 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn Portsmouth Central 3*
Number of rooms: 125
Official Description (provided by the hotel):
The Hampton Inn Portsmouth Central hotel is in vibrant historical Portsmouth near Pease International Tradeport. Our hotel provides amenities such as a free shuttle to area destinations and tasty offerings from top local restaurants and locally famous Redhook beer Monday through Friday*. Within easy reach are New England beaches and historic lighthouses along with Redhook Brewery and Water Country waterpark, all within a 5-mile radius. Also nearby are Lonza, Sig Sauer, New Market International, High Liner Foods and Portsmouth Naval Shipyard. Allegiant Air offers service into Pease International Airport, making our Portsmouth hotel more accessible than ever. Explore nearby Strawbery Banke, the oldest neighborhood in New Hampshire featuring more than 375 years of history. Immerse yourself in the charm of downtown Portsmouth, where you'll find local boutiques and restaurants. Browse the Kittery Premium Outlets, just four miles from our hotel, accessible with our free shuttle. Rooms with one king or two queen-sized beds are offered at our hotel in Portsmouth, NH. Select rooms provide a sofa bed and whirlpool. Connect to free WiFi and stay productive at the well-lit work desk, and feel at home with thoughtful amenities such as a refrigerator, microwave and 32-inch HDTV. Spend a quiet day at the hotel relaxing on the outdoor patio with a fire pit and grills. ... more   less 
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Also Known As:
Hampton Inn Portsmouth Hotel Portsmouth
Portsmouth Hampton Inn

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