I am very torn between giving a two or three point rating. I stayed for 6 nights in April. Location was great; within walking distance of all the excitement of Market Street. Check in went smoothly with a friendly smile and a delicious cookie. I got to my room and was immediately impressed with the size and kitchen. Looking down at the hardwood floors I immediately knew that it was going to be a noisy stay. Hardwood floors are never a good idea in hotels. Sure enough, it sounded as if elephants were staying above me. Well the noise wasn't what kept me up. It was the bed! I cannot describe the pain I was in from one night of sleeping on that rock of a mattress. I ended up sleeping on the couch most nights.
Here's where things went downhill for me...my room was not cleaned for the last three nights I was there. After the second night I saw my room untouched I called the front desk to have some amenities replenished and trash picked up. They of course apologized and assured me they would speak to their Housekeeping management. On my last night, after a long day of visiting family and friends I get back to my room only to find my room still not made up. I called down and spoke with the front desk who apologized yet again and promised me they would speak with their manager and call me back. The front desk clerk called back to tell me that she spoke to her manager who told her they couldn't do anything for me because I booked with a certain online travel site but she was sending me up some snacks and a bottles of water. I'll be honest, I felt rather insulted by this. It made me feel like they saw me as a second rate guest because I booked with a travel site. Besides, snacks and water were of little use to me when I would be checking out in a matter of five hours to fly home.
Upon arriving home, instead of writing a review here about my experience, I felt instead it more constructive in writing direct to the hotel's management team. I received a canned response saying they would send my comments to the Residence Inn management team and I would be contacted within 3-5 business days. Of course, this was over two weeks ago and I have yet to hear back from anyone.
With family in the area, I plan on visiting Portsmouth at least once a year and I am sorry to say, this hotel will not be on my list of places to stay.
- Official Description (provided by the hotel):
- Located next to the new Portsmouth Harbor Events & Conference Center, Residence Inn Portsmouth Downtown is Portsmouth’s only LEED Certified Hotel. Steps away from a wide variety of boutiques, theaters, galleries, historic homes and waterfront gardens, plus, dining options are endless with Dolphin Striker, Oar House and Portsmouth Brewery just a block away. Our all-suite, extended-stay hotel is pet-friendly, offering such amenities as an indoor pool, fitness center, on-site bar and complimentary hot breakfast. ... more less
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- Also Known As:
- Residence Inn Portsmouth Downtown / Waterfront Hotel Portsmouth