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“A little worn for wear”

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Sheraton Portsmouth Harborside Hotel
Ranked #6 of 17 Hotels in Portsmouth
Certificate of Excellence
ft. lauderdale, florida
Level Contributor
130 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“A little worn for wear”
Reviewed August 20, 2013

Well, to start, we were asked if we needed a cart for out luggage (do we need a cart?) Um, what happened to taking our luggage to our room. Ok, so we stood at the front desk for 15 minutes to check in as there was only one person at the desk and nobody was at the Starwood preferred desk. They were very nice once we made out way to the front of line, but a little more of a Holiday Inn feel to us. So we schlepped out luggage to our room on the cart and got to a very basic type of room. Not a $300 plus room.
We usually stay at a smaller boutique hotel, or a Westin if we have to stay at a big name hotel, but this was a last minute getaway so we thought we'd try the mainstream hotel, and that's exactly what we got. Window air conditioner was dated and loud, but bed was comfy. Bathrooms need some updating and paint as well. The Ale house inn will be on our radar next visit, but with more advanced planning.

Room Tip: Top concierge level with a Harbor view is best
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank flybysts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Portsmouth Harborside Hotel, responded to this review, August 22, 2013
Dear Flybysts,

Thank you very much for providing us with some great feedback. We would like to apologize that you didn't receive the exceptional service that we have a reputation for providing. We are using your comments as a training opportunity with our team and to improve the first impression our guests receive when checking in with us.

We hope to have another opportunity to welcome you to Portsmouth and thank you again for taking the time to help us improve.

Warm Regards,
Sheraton Portsmouth
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1,206 reviews from our community

Traveler rating
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    350
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    57
    38
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272
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (290)
Date | Rating
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  • English first
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English first
Martinsburg, West Virginia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 19, 2013

We checked in with priceline, the Sheraton accommodated our pets with an upgrade.!!! A very nice condo, staff was fantastic, really nice spot for pets, which is important to us. Dinner from the restaurant was great!!!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank peggy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Portsmouth Harborside Hotel, responded to this review, August 22, 2013
Dear Peggy,

We're so glad you enjoyed it. Please visit us again the next time you're in Portsmouth!

Warmly,
Sheraton Portsmouth
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Wethersfield, Connecticut
Level Contributor
88 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 16, 2013

Great Staff, great views of the harbor and perfect location. The restaurant is consistantly outstanding, the bar staff is friendly and courteous to guests, going out of their way to recommend the best night spots. The hotel and gym are immaculate and kept up to date. The location alone, a short walk to anywhere in "downtown" Portsmouth, and price make this THE place to stay in Portsmouth.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank giaabruzzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Portsmouth Harborside Hotel, responded to this review, August 22, 2013
Dear Giaabruzzi,

Thank you so much! We are so appreciative of your great comments. Let us know next time you're in town. We look forward to seeing you!

Warmly,
Sheraton Portsmouth
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Greenfield MA
Level Contributor
72 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed August 16, 2013

This hotel is convenient to everything downtown, many restaurants and shops. We arrived 1 hour after check-in and our room was not quite ready. That normally would have irritated me, but we had been given a harbor view room and the person at the desk,Sarah, led us to the lovely bar for a free drink and returned in about 10 minutes with our key. Happy camper. There is an easy self-park lot behind the hotel with reasonable rates.

Room Tip: I heard that the third floor had been recently redone.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Portsmouth Harborside Hotel, responded to this review, August 22, 2013
Dear Julie,

We are so sorry for the delayed check in but are thrilled that our team made it up to you. We are very pleased to hear you enjoyed your visit and want to thank you for taking the time to share your experience.

Please come see us again soon.
Warm Regards,
Sheraton Portsmouth
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Alexandria, Virginia
Level Contributor
125 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed August 12, 2013

We stayed for one night at the Sheraton in Portsmouth. The location is better than it initially seems - we arrived and I felt we were a little out of town. But, as we began our journey into town, we realized it was a very short walk. The hotel was clean, comfortable, and easy access to and from the highway. The valet was very helpful with directions and recommendations.

Room Tip: There are rooms overlooking the harbor that look like they would be nice.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Egwalter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Portsmouth Harborside Hotel, responded to this review, August 14, 2013
Dear Egwalterva,

Thanks so much. We really appreciate your comments and hope you'll come see us next time you're in Portsmouth.

Warm Regards,
Sheraton Portsmouth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
Reviewed August 9, 2013

I had an incredible time...disappointed that the pool was closed for children. Hoetel was immaculate and beautiful view of the harbor. So close to everything

The club level hostess Christine will be the reason we return, what incredible customer service. she provide so friendly and helpful. We couldn't ask for more made to feel comfortable and right at home. Cant wait for our next vacation at the Sheraton.

Thanks Christine for the great day we had on your recommendation at York Beach and the zoo...see you soon!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank missdaisy617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Portsmouth Harborside Hotel, responded to this review, August 14, 2013
Dear MissDaisy617,

Thank you so much for sharing and for recognizing Christine for a job well done. Please come back and see us soon!

Warmly,
Sheraton Portsmouth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
84 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed August 9, 2013 via mobile

We checked in for one night on our way home from Bar Harbor and found the hotel had nicely upgraded us to the Club Level for free! Wow! Shay, the receptionist, was very pleasant and helpful and described all of the Club Level perks as well as provided us with a map of the area and an offer to help us plan any activities during our stay.

The room was nice- clean and fairly spacious- with a view of the harbor. Bathroom was also clean and pleasant with all of the usual complimentary items as well as a few extras. Our only complaint about the room was the air conditioner. It was very loud and made rattling noises, but didn't really disturb our sleep. The walls were also a little thin, but that also didn't bother us when we went to sleep and we are both light sleepers.

Club Level afforded us a complimentary breakfast which included juices, coffee, cappuccino, pastries, muffins, bagels, meats, cheeses, hard boiled eggs, cold cereals, oatmeal, and fresh fruit.

We were pleased to learn on checkout that they are pet friendly and would definitely revisit on future trips north with our dog.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Portsmouth Harborside Hotel, responded to this review, August 14, 2013
Dear Beth,

We're so glad that you enjoyed your visit and that Shay made a great impression. Thank you so much for taking the time to provide us with your feedback. We truly appreciate your comments. We hope you do come back soon and bring your dog along too!

Warmly,
Sheraton Portsmouth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Portsmouth Harborside Hotel

Property: Sheraton Portsmouth Harborside Hotel
Address: 250 Market Street, Portsmouth, NH 03801
Phone Number:
Location: United States > New Hampshire > Portsmouth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Portsmouth
#5 Family Hotel in Portsmouth
#6 Romantic Hotel in Portsmouth
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Portsmouth Harborside Hotel 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Sheraton Portsmouth Harborside Hotel is near the University of New Hampshire, shopping, dining, recreation and museums. Our accommodation has 13,000 square feet of event space for your next meeting or wedding. ... more   less 
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Also Known As:
Sheraton Portsmouth
Portsmouth Sheraton

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