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“Fantastic Customer Service”

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Sheraton Portsmouth Harborside Hotel
Ranked #6 of 17 Hotels in Portsmouth
Certificate of Excellence
Pelham, New Hampshire
2 reviews
“Fantastic Customer Service”
Reviewed January 16, 2013

My husband and I were looking for a one night inexpensive getaway.
We were upgraded to the club floor and a king sized bed upon checkin. It was a nice treat.
The complimentary breakfast is perfect.
The hotel staff is friendly, helpful and courteous.
The Sheraton Harborside is the only hotel I will stay in when visting Portmouth.

Room Tip: For a beautiful view of the harbor try the club floor on the right side of the hotel.
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  • Stayed December 2012, traveled as a couple
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Helpful?
Thank Julie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Portsmouth Harborside Hotel, responded to this review, January 21, 2013
Dear Julie J,

Thank you for taking the time to share what a great trip you had. We hope you return soon and look forward to seeing you then!

Warmly,
Sheraton Portsmouth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,219 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (292)
Date | Rating
  • Dutch first
  • English first
  • French first
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  • Spanish first
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English first
Felsted, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 15, 2013

Stayed here Christmas time while visting family in the area - fantastic loaction and the staff were really efficient and friendly. Really enjoyed my breakfast - all nice and freshly cooked - will be back on next visit!

Room Tip: high floor room had great view!
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sally w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Portsmouth Harborside Hotel, responded to this review, January 21, 2013
Dear Sally W,

Thanks for sharing and we're so glad you made the trip all the way from the UK! We certainly look forward to seeing you again.

Warmly,
Sheraton Portsmouth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belmont, Massachusetts
1 review
Reviewed January 15, 2013

The staff were excellent, helpful and friendly. When I drove up, two women, Kelsey and Elisa who were dressed in street clothes, offered to help me in with my many bags. I thought they were other guests, but they were staff not starting yet and they brought everything in for me. That just set the tone. Seth brought my bags up and when he saw how far I had to walk to my room with my bum leg he suggested I move closer to the elevator and I told him it would be fine, Well, he was right and he returned to move me. Seth was so helpful. John L helped me leave and he was patient and helpful fetching my car and helping me find my way to 95 south. I was wonderfully impressed with the staff. I was a member of the group of women from Temple Isaiah. Everyone was so kind, with 26 ACTS of giving us chocolates. Also, Brandon taught me how to flip an omellete at breakfast. Everyone was friendly and nice. Thank you so much. Karen Funkenstein

  • Stayed January 2013, traveled with friends
    • Value
    • Location
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Helpful?
Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lowell, Massachusetts, United States
1 review
Reviewed January 15, 2013

i spoke with the hotel rep sandra and told her i was coming for my anniversary. I only stayed one night but wow they sure made it special.. sandra upgraded my room to the luxury suite, gave us a nice bottle of wine... gave us the best table for dinner and champagne as well. they also gave us flowers. My wife and i had the most wonderful and much needed escape. they really made us feel special.Oh and the living room with the fireplace was stunning . It was so nice we didnt want to leave. Thanks everyone at the sheraton!

Room Tip: if you can... get the suites they are beautiful
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  • Stayed January 2013, traveled as a couple
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Helpful?
Thank Jeffrey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Portsmouth Harborside Hotel, responded to this review, January 21, 2013
Dear Jeffrey P,

We're so glad we could make your anniversary special! Thanks for sharing and we hope to see you back for many more to come.

Warmly,
Sheraton Portsmouth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
1 review
Reviewed January 14, 2013

I had a wonderful experience staying here and would reccomend this hotel to anyone! The location was great, and the service was amazing. John L, who greeted us, was accommodating and went out of his way to help us. The reservation staff was also great. Great restaurants in the area and lots to do. The townhouses were spacious and far exceeded our expectations. WE will definately come back to this amazing place :)

Room Tip: if you are traveling with family the town houses are amazing.
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  • Stayed December 2012, traveled with family
    • Value
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Helpful?
Thank gregory k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Portsmouth Harborside Hotel, responded to this review, January 15, 2013
Dear Gregory K,

Thank you for your recent visit with us and for taking the time to recognize John and the rest of our team for a job well done. Trip Advisor is one of the biggest tools we use in recognizing our outstanding team members.

Please come and stay with us again soon.

Warmly,
Sheraton Portsmouth
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Omaha, Nebraska
2 reviews
Reviewed January 14, 2013

Amazing service by all staff members at this hotel! From check in, to club lounge service, valet parking, amazing food and even the maid service there no disappointment you will find here. The members of this hotel staff should be well awarded for the service they provide their customers.

Room Tip: Top floor is a beautiful view along with club lounge access
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  • Stayed January 2013, traveled on business
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Helpful?
Thank Jennifer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Portsmouth Harborside Hotel, responded to this review, January 15, 2013
Dear Jennifer W,

We're so glad you feel that way and thank you for sharing. Please come visit us again soon.

Warm Regards,
Sheraton Portsmouth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
2 reviews
Reviewed January 14, 2013

Great hotel with just a few steps from dining and shopping.
The hotel looby looks great with a great "airy" view trough the lobby and the dining room towards the harbor.
I got a great welcome as an SPG member as well.
The evening I arrived had a wine tasting where you can taste some great wines for a few dollars.
The Front Desk provided some great suggestions for dining.

  • Stayed January 2013, traveled on business
    • Value
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    • Cleanliness
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Helpful?
Thank ChristerH2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Portsmouth Harborside Hotel, responded to this review, January 15, 2013
Dear ChristerH2,

Thanks so much for taking the time to share your experience. We really appreciate the great comments regarding our recently updated lobby and our Social Hour. We are looking forward to your next visit and hope to have a chance to welcome you back soon.

With warmth,
Sheraton Portsmouth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Portsmouth Harborside Hotel

Property: Sheraton Portsmouth Harborside Hotel
Address: 250 Market St, Portsmouth, NH 03801-3478
Phone Number:
Location: United States > New Hampshire > Portsmouth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Portsmouth
#5 Family Hotel in Portsmouth
#6 Romantic Hotel in Portsmouth
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Portsmouth Harborside Hotel 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Sheraton Portsmouth Harborside Hotel is near the University of New Hampshire, shopping, dining, recreation and museums. Our accommodation has 13,000 square feet of event space for your next meeting or wedding. ... more   less 
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Also Known As:
Sheraton Portsmouth
Portsmouth Sheraton

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