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“Hotel overview” 3 of 5 bubbles
Review of Sheraton Portsmouth Harborside Hotel

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Sheraton Portsmouth Harborside Hotel
Ranked #6 of 17 Hotels in Portsmouth
Certificate of Excellence
New Jersey
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Hotel overview”
3 of 5 bubbles Reviewed October 10, 2011

My wife and i stayed at this hotel over the Columbus day weekend. The hotel and rooms are clean and well maintained, but, even though we are gold members and we stayed at the club floor, the rooms are very small. It was called a "suite" but it it smaller than your regular "Hamptons in". Also, the breakfast at the club level, is nothing to brag about. They have the basics, but, nothing more than any free breakfast ant any chain motor in. The hotel is old, the elevators are old and it shows its age. The Concierge doubles as the valet parking person and its was not easy locating him for either getting my car, or inquiring about the area attractions.
The bed is very comfortable, but, over all, in either service or anemities, nothing stands out in my mind

Room Tip: Higher floors have better view
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  • Stayed October 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank bobkarpNewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Portsmouth, Manager at Sheraton Portsmouth Harborside Hotel, responded to this review, October 12, 2011
Dear bobkarpNewJersey,
Thank you very much for your time in consideration in reviewing your recent stay at our property. We appreciate the time and effort it takes to share your experience and it is through these reviews and other feedback tools that we are able to improve our guest satisfaction level.

Many apologies that you did not receive the outstanding impression that we strive to provide to each and every guest. Our club level is designed to give guests a more private room along with the amenities such as deluxe continental breakfast and the personalized service the club attendant provides and we are disappointed to hear this fell short for you. We will certainly review how we can improve this experience moving forward.

Primarily, we are disappointed that the service you experienced did not prove exceptional during your stay and we would appreciate another opportunity to show you what a dedicated and caring staff we have. Please do give us another opportunity to welcome you on your next visit to Portsmouth.

Again, we thank you for your comments.

Warm Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,199 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (288)
Date | Rating
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English first
Ft Myers, Florida
Level Contributor
103 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed October 5, 2011

We came to NH from Florida for a family wedding. We had reserved a 2 bedroom suite and it did not disappoint. Other family members had also reserved the same and we got to see several others. They were all very similar. Large, well decorated and clean. Check in was easy. Reagan at the desk was awesome. She had worked with us to secure hair and makeup options for family members and great places to see and eat in downtown Portsmouth. We got there early to take a family tour of the Red Hook Brewery and she called us when our room was ready.
The condo (that is what it felt like) was completely furnished with a complete kitchen and we were able to have a sibling family meal with kids (while the wedding party was at a nearby place for the rehearsal dinner). We really enjoyed this. The 12 noon checkout the morning after the wedding was great for those who do not rise early after the fun.
Other family stayed at the Marriott (which is next door), but they agreed that we got a great deal.
Finally, some family stayed in the main building and all agreed that the Sheraton lived up to its brand........A great stay overall.

Room Tip: You will not see the water due to the huge salt mountains, but downtown Portsmouth makes up for it.
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  • Stayed October 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ktrap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland USA
Level Contributor
245 reviews
177 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
3 of 5 bubbles Reviewed October 2, 2011

Stayed for three days for a sales meeting. Nice property, elevators worked fine and the front desk people were helpful. You can either park in an underground garage for a daily charge or park free across the street in a gated lot.
I felt that $185.00 per nite during the week along with the State of NH 9% tax makes this property too expensive for what you get. You are paying for location and if lucky, a view. If you do not mind the cost and want a great location then you will enjoy this property.

  • Stayed September 2011, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank panther61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Providence, Rhode Island
Level Contributor
131 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed October 2, 2011

If you like Starwoods properties, I suggest you get an American Express Starwoods card, the points add up fast and you get free rooms.
Front entrance is difficult to find, looks like a parking lot and it not well marked.
I asked if any upgrades were available and was not told about Club rooms, maybe they were full. Did not eat at hotel.
This location was fine, yes a little dated, but clean and attractive. One of my pet peeves is no fan in bathroom. Charging for parking is low class, especially when you have to park across the street. The check in clerk was kind enough to ask me if I had AAA, which did reduce my parking fee. But otherwise, for free, it was terrific. The bedding is luxurious and white, the mattresses are very comfortable and it was quiet.

Room Tip: There are only 5 floors, upper 2 floors are the Club rooms, NICE
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  • Stayed September 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Redhatchris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wrentham, Massachusetts
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed September 29, 2011

My husband and I stayed at this hotel for one night in September. Our room and bathroom were clean and fine for our purposes, but definitely dated. Bed was comfy. As mentioned in previous posts, the view is nothing to write home about although that is not the fault of the hotel. Staff were very friendly. If I could give the hotel 3 and 1/2 stars I would. I can't give 4 stars because of the cost (almost $300 per night) which is pretty steep for what I considered to be average accommodations. The real draw of this hotel is the location; you can walk to all the fun shops, restaurants, and bars that downtown Portsmouth has to offer. Would I stay here again? If I got a better deal, yes. :-)

  • Stayed September 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Danielle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed September 26, 2011

We spent 5 nights here in mid September 2011 and loved every aspect of it. We upgraded to the Club Level and used valet parking. It was well worth it in both cases. Although rain did not keep us from enjoying our stay, it was great not to have to walk to and from a parking lot.

Moving up to Club Level cost about $10.00 per person per day, but with both hot and cold choices for breakfast, generous appetizers at dinner hour and access to beverages and snacks 24 hours a day, it was worth every penny. We often ate a larger meal at noon and after a long day, it was wonderful to have light fare from the Club Lounge back in our room instead of going out at dinner hour.

Clean, attractive, comfortable rooms - great tub and amenities - friendly, helpful staff at every turn - excellent food both in the dining room and with room service (exceptionally good seafood selections) - withinn easy walking distance to shops and cafés.

Portsmouth proved to be much quieter than some of the points north (Kittery and Ogunquit for example were packed with people), yet it is a short drive to the common points of interest for shopping and theater.

We would recommend this hotel and this location to anyone wanting a quiet get-away with lots of TLC. It is not an ocean front hotel, but the view of the working harbor is lovely.

Room Tip: Upgrade to Club Level. It is really worth it.
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bjlcj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 26, 2011

The Sheraton Harborside is a unique hotel. Almost a work of art when first seen. The hotel is at the end of Market Street in Portsmouth. (Market Street is about 3/4 a mile in length) 90% of the shopping and bars in Portsmouth is within two blocks of Market. Everything in the hotel was spotless and I looked hard. Staff is very friendly and helpful. The only downside for me was $15 for parking onsite (there is a $10 parking offsite option). I mean, when you're paying $250 a night can't you incorporate parking?

Room Tip: Top floor are the Club rooms, if you can get one, they are worth it.
See more room tips
  • Stayed September 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AleGourmet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Portsmouth Harborside Hotel

Property: Sheraton Portsmouth Harborside Hotel
Address: 250 Market Street, Portsmouth, NH 03801
Phone Number:
Location: United States > New Hampshire > Portsmouth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Portsmouth
#5 Family Hotel in Portsmouth
#6 Romantic Hotel in Portsmouth
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Portsmouth Harborside Hotel 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Sheraton Portsmouth Harborside Hotel is near the University of New Hampshire, shopping, dining, recreation and museums. Our accommodation has 13,000 square feet of event space for your next meeting or wedding. ... more   less 
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Also Known As:
Sheraton Portsmouth
Portsmouth Sheraton

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