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“Negative Experience With Customer Service”

Rainbow Grille & Tavern
Ranked #1 of 10 Restaurants in Pittsburg
Certificate of Excellence
Price range: $16 - $40
Cuisines: American
More restaurant details
Restaurant details
Good for: Large groups, Local cuisine, Families with children, Business meetings, Bar scene, Special occasions, Romantic
Dining options: Dinner, Breakfast, Reservations, Takeout
Reviewed September 3, 2013

My date and I arrived at the Rainbow Grille for an early dinner on a busy holiday (Labor Day) weekend. After waiting for several minutes to be greeted by the hostess, our "welcome" was less than friendly. We were hoping to eat in the restaurant, but were quickly chastised for not having a reservation. The hostess, Linda, informed us that all she could offer us was the pub menu in the Tavern. We gladly accepted and she hurriedly led us to the bar area. While there were 2-3 empty tables, all had "reserved" signs on them, holding them for times as far as one and a half hours from the current time. Linda left us in the bar area without any indication of where she would like us to sit. There were also reservation signs holding seats at the bar. We looked to the bar tender (Tonya) and a couple of wait staff for some guidance, but all were too stressed to offer any assistance. We decided to grab two seats at the end of the crowded bar.

We were able to place a drink order pretty quickly and the drinks we were served were satisfactory. The service really went downhill from there, however. We had to summon the bar tender for any food or drink order after that point. Sometimes she would respond. Other times she was either ignoring us or was so deep in her busy-ness that she did not hear us. After finally placing our food order and allowing quite a long time for our soup appetizer to be delivered, we had to ask the bar tender to check on its status. It was pretty apparent that she had either forgotten to place the order or that when she did it was pushed aside. Once we were served our soup, we found it to be delicious. Again, however, we had to track down our main course after allowing ample time for it to be delivered. The meals were also tasty.

Long story short, we enjoyed good to very good food and drinks but horrible (verging on unfriendly) customer service. It seems that being one of the only shows in town has made it okay for the management to allow for the poor treatment of customers and just bad service, in general.

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2  Thank elbo33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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179 - 183 of 314 reviews

Reviewed August 27, 2013

We have been coming to Tall Timbers for five years and recommend the Rainbow Grill highly. Food is always excellent and they usually have delicious wild game on the menu. Unfortunately, it has gotten very, very popular (best restaurant around) so be sure to make reservations well in advance. Nothing as sad as sitting in front of your TT cabin and smelling the aromas wafting from the kitchen, knowing you were destined to eat somewhere not nearly as good.

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Thank GeoffYoungman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2013

We have visited the Rainbow Grill on various occasions and have always had a positive experience. Our most recent visit was last week and we came away feeling disappointed. We had reservations but arrived a little early so we could enjoy a drink at the bar. The hostess was friendly enough but asked us to wait outdoors as they were busy and our table was not ready. We said we were happy to wait but asked if we could wait at bar...seemed odd this wasn't offered but she readily confirmed there was space for us. The bartender was busy but there were a number of seats available. We waited for 30 minutes before the bartender even acknowledged us. At this point the hostess came in to seat us but our Reserved table turned out to be below the large screen tv so we opted to stay at the bar. (We had that experience once before and found it a bit awkward having people watch "us" during our meal.) Our meal was great but the service just missed the mark. Even though we had reservations we felt that we were an imposition not a welcome guest.

Some remodeling has also been done to the Tavern--the dartboard is gone and there is a gas fireplace in one corner of the room. The atmosphere now has lost some of its North Woods charm. We love the food but this experience and change in atmosphere were a big disappointment.

Thank tashapVermont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2013

We happened upon Tall Timbers and its Rainbow Grille in the middle of nowhere, near their closing time (9:00), but they graciously accommodated the six of us, and we had terrific food and really nice service. We had the outstanding filet with bacon, as well as the seafood compote that was big enough to take home and enjoy the next day. Our children were well provided for as well, with a nice children's menu. Desserts were magnificent. We'll definitely go back!

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Thank Maidstone23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2013

We read that this restaurant was highly rated so we went to check this out for ourselves. We had the best experience of any restaurant we have been to in a long time. Since we were on vacation, we decided to go there two different nights for dinner. The menu was very different from usual fare. We had duck cooked two different ways on the first night, both of which were excellent. The second night my husband had Elk and I had the Trout. Both were incredible. Also the desserts were to die for.
Kelly was our waitress for both nights and was one of the best waitresses we have had anywhere. She recommended wine for our duck which was excellent. We didn't feel rushed and she thought of everything.
We highly recommend you try this restaurant whenever you are in the area.

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Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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