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“Nice hotel - rustic feel throughout....”

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North Conway Grand Hotel
Ranked #8 of 25 Hotels in North Conway
Certificate of Excellence
Reviewed March 5, 2014

This was our 2nd stay here for 6 nights whilst on a skiing trip....

Its a nice hotel with very friendly staff and overall very good standards.

Its a little worn in some areas but it all adds to the rustic mountain feel so it doesnt seem out of place in any way.... Its not modern but comfortable - UK rating would probably be 3 star plus...

The number of kids here was probably due to the Massachusetts and New Hampshire half term breaks - they were evrywhere.....

The pool are could do with a little updating and the water was cold every day - outside pool was warmer and it was -10 degrees C.... The hot bubble tubs were good though for the weary muscles.....

Movie theatre and free DVD rental with great choice were nice touches....

Food was great - nice choice and really good breakfasts - busy at times but its holiday season....

Would stay again if the price was right - the Marriott and Holiday Inn Express are newer, more modern places to stay but the Grand suits the location and ticks the boxes for a mountain visit.

The aircon is a little prehistoric but works well - housekeeping were alsoa little slow some days - 16:00 hours in the afternoon but it was maxed out while we were there...

All satff were friendly and attentive - especially the bar and reception staff - nothing to complain about really!!

5 minute drive to Applebees, the 99 and other nice places to eat and have a few beers - so easy to find food satisfaction in the USA but ever so easy in North Conway...

Give it a try...

Room Tip: Ask for a fourth floor room with a mountain view - they have high vaulted ceilings and are lovely...
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  • Stayed: February 2014, traveled with family
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3  Thank Wokkoone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed March 5, 2014 via mobile

Read some of the reviews before we got here and was a little worried...boy were we pleasantly surprised!!! Had an absolutely amazing stay here and would definitely come back and recommend to anyone. From check in to check out the staff was great. The facility is great as well. The room was clean and comfortable. Beds very comfortable. We stayed on what we expected to be a very busy weekend, and it was. But we had no expectations going into it. Even though it was busy the staff and hotel accommodated well. The restaurant in the hotel was another pleasant surprise. The food for dinner was darn good for a hotel restaurant. The staff did seem a little overwhelmed at first but did win out in the end. We ate dinner one night and breakfast two days..and it was very good. The hotel provides hot chocolate and hot cider with cookies for returning guests in the afternoon...this was a nice touch. The pools and hot tubs which are a huge attraction for my family when we travel was busy, but accommodated ok. The "gym" was nicely equipped and equipment was in good shape. All and all could not be happier with our stay..Thanks NIGH.

Stayed: March 2014, traveled with family
1  Thank cowilliams3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2014 via mobile

Room was nice, quiet, and clean-- definitely a hotel for families and kids as there were children everywhere. Staff was so helpful, and there was so much to do without ever leaving the hotel-- movie room, pools, arcade,etc. really great but wouldn't recommend necessarily for a romantic getaway.

Stayed: March 2014
1  Thank Lyndsey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2014

I have stayed at this hotel two other times and love going back and making new memories... Thanks for the help and making everything so easy for this single mom on a very tight budget to make lasting memories with my son!

  • Stayed: February 2014, traveled with family
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Review collected in partnership with Easytobook.com
1  Thank Corrine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2014

We booked a family suite (Mum, Dad and nearly 5 year old Daughter between 15-23/02/2014) which had plenty of room and had everything as described. However the quality of furniture, especially the sofa bed mattresses, was poor and the general appearance of the room was tired and in need of updating. Small things like the sink in the kitchen area had no plug and shower fittings and bathroom vents desperately needed a clean. The tired theme continued throughout the hotel (all the room doors had the appearance of a forced entry on the 3rd floor) and everywhere you looked cosmetic and more serious work was required. The pool required cleaning (looked to be food) and had too much chlorine and the gym never had towels. The food was poor at breakfast (over cooked and cold) however the one dinner we had was frankly terrible and had no redeeming features except the waitress who was very friendly.

Now for the best bit. The noise levels at the hotel were more than any we have ever stayed in and were the combination of school parties, other kids with families and the outdoor pool. After the first night we asked to be moved but were told nothing was available (not much effort was made). The school party that filled our corridor made constant noise until late and I was told there was a 22:00 curfew which allegedly limited this nightly event...which it did not. However hotels should be and nearly always are quiet in the room areas so why a curfew was even in place or seen as acceptable defies logic. Secondly the families that replaced the school party mid week were equally noisy and yet again this was seen as ok. Lastly the family room was "conveniently" located above the outdoor pool (the windows offered almost zero noise protection and we were on the 3rd floor) which was ridiculously noisy until 22:00 every night and with a nearly 5 year old trying to go to sleep made for a not too fun time. The noise consisted mainly of loud shouting and shrieking and that was just the adults who got louder as the alcohol flowed.

I complained again on our departure and was given $100 of a substantial bill (less than a gesture I would argue). Alexa on the front desk (who is wasted at this dump and was very helpful which included skipping down the corridor with my daughter) had to take the brunt of my flak as the manager was clearly too busy to get off his or her backside and talk to me face to face.

In summary, do not stay here unless some fundamental changes are made to the noise levels, food, decor, furniture, pool and general running of the establishment.

Room Tip: Try somewhere else would be our tip and being next to Settlers Green is in no way compensation.
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  • Stayed: February 2014, traveled with family
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4  Thank Tildasmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 22, 2014

Rude staff. Stayed on a Windy winter night. I live in NH, I know what windy winter nights are like...but the windows screeched with a sound like nails on a chalkboard. I brought it to the attention of the staff who rudely told me " there's nothing we can do about the wind" yes...again...I understand that...but your windows should not be keeping me awake all night!! Also don't go here if you want a romantic stay. It's like Chuck E Cheese hotel!! Kids running everywhere. Will NEVER stay here again.

  • Stayed: February 2014, traveled as a couple
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4  Thank SarahEC1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2014

Our fourth stay at this hotel & it just gets better, thank you to Alex & Lyn on reception and to the lovely Les who we meet around the hotel. Lyn had only been at the hotel 2 days but has so much knowledge especially all the offers on the different ski mountains, she saved us a fortune.

Room Tip: Back of hotel as it has more light and a lovely view of the mountains
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  • Stayed: February 2014, traveled as a couple
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Thank hjjNorfolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about North Conway Grand Hotel

Address: Route 16 at Settlers' Green Outlet Village, North Conway, Conway, NH 03860
Phone Number:
Location: United States > New Hampshire > White Mountains > Conway > North Conway
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in North Conway
#13 Family Hotel in North Conway
Price Range: $107 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — North Conway Grand Hotel 3.5*
Number of rooms: 200
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Also Known As:
Grand Hotel North Conway

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