We booked a family suite (Mum, Dad and nearly 5 year old Daughter between 15-23/02/2014) which had plenty of room and had everything as described. However the quality of furniture, especially the sofa bed mattresses, was poor and the general appearance of the room was tired and in need of updating. Small things like the sink in the kitchen area had no plug and shower fittings and bathroom vents desperately needed a clean. The tired theme continued throughout the hotel (all the room doors had the appearance of a forced entry on the 3rd floor) and everywhere you looked cosmetic and more serious work was required. The pool required cleaning (looked to be food) and had too much chlorine and the gym never had towels. The food was poor at breakfast (over cooked and cold) however the one dinner we had was frankly terrible and had no redeeming features except the waitress who was very friendly.
Now for the best bit. The noise levels at the hotel were more than any we have ever stayed in and were the combination of school parties, other kids with families and the outdoor pool. After the first night we asked to be moved but were told nothing was available (not much effort was made). The school party that filled our corridor made constant noise until late and I was told there was a 22:00 curfew which allegedly limited this nightly event...which it did not. However hotels should be and nearly always are quiet in the room areas so why a curfew was even in place or seen as acceptable defies logic. Secondly the families that replaced the school party mid week were equally noisy and yet again this was seen as ok. Lastly the family room was "conveniently" located above the outdoor pool (the windows offered almost zero noise protection and we were on the 3rd floor) which was ridiculously noisy until 22:00 every night and with a nearly 5 year old trying to go to sleep made for a not too fun time. The noise consisted mainly of loud shouting and shrieking and that was just the adults who got louder as the alcohol flowed.
I complained again on our departure and was given $100 of a substantial bill (less than a gesture I would argue). Alexa on the front desk (who is wasted at this dump and was very helpful which included skipping down the corridor with my daughter) had to take the brunt of my flak as the manager was clearly too busy to get off his or her backside and talk to me face to face.
In summary, do not stay here unless some fundamental changes are made to the noise levels, food, decor, furniture, pool and general running of the establishment.
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- Also Known As:
- Grand Hotel North Conway