The basic hotel is fine, nice rooms, well equipped etc. but staff so rude and ripping residents off (and I would not say so lightly - we are always positive in reviews on TA). Couple ate in the restaurant (food poor) paid by credit card, later whilst in bed they had a call saying there had been a problem with the CC and they said they were in bed and would sort in the morning, next thing they knew someone was banging on the door of their room, marched in and demanded cash payment. Another couple used phone in room, clearly advertised as 3 dollars per minute to uk, used 7 minutes and were carged 50+ dollars, were told by hotel that it was an external company and had nothingvto do with the hotel. Shame because in other ways the hotel is ok.
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- Also Known As:
- Grand Hotel North Conway