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North Conway Grand Hotel
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Reviews (1,481)
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Reviewed January 2, 2013

This was our 4th stay at this hotel (Dec 28-31 2012 ) and it has really gone downhill. Our last stay was May of 2012 (Memorial day weekend) and it was a world of difference. You would think it changed owners. On arrival front desk person was pleasant, but every question I had was referred to someone else. When I asked about a shuttle to Cranmore the response from the "other person" who was the manager she said, "We have not had that for years." Then we went to our room and it was handicapped accessible. The reservation did not say that and usually it does. I got some story from the same not so friendly manager (heard her rude on the phone too) saying that if you book with a 3rd party the computer will give you whatever is available and not what you booked and I should call them. Well, on their website it said the same room was available but for $30 more. She said there were no rooms available even though the sign said vacancy but she said it always says that. She gave us free breakfast coupons to compensate but the breakfast was so awful, it was like getting nothing. So we stayed in our cramped room that said it was for 5 (and we only had 4 people). The next day we went to the pool and there were no towels. A person came to take the dirty ones but it was over an hour before someone came with fresh ones and she said "she did not know" but many people had informed housekeeping and they already removed the dirty towels. There was also sand on the bottom of the shallow end. We are no where near the beach, so have no idea what that was. Unless it was sand to melt the snow but why was it in the pool. Housekeeping knocked on our door when the do not disturb sign was up. They said they "did not see it." How can you not see it hanging on the knob. Then when they did clean the room they only gave 4 bath towels and no hand towels. Also, the garbage can capacity was inadequate for a family of 4. Then since it was snowing we ate in the restaurant. The service was horrible along with the quality of the food. The waitress (Esse) forgot our drinks twice and then it took 45 minutes to get salad, soup and children's meals. The people next to us sat down after us and waited 30 minutes for soup and got theirs before ours. The apple pie was not warmed either. My husband's wine was forgotten. Menu limited and food sub-par.

The location is fantastic of this hotel and they use that to give sub par service and facilities. It is way overpriced for what you get. I hope if it is new management they get their act together and improve service like it used to be.

Room Tip: If you have a family do not choose a kind room. Very cramped. And a roll away is $15 a night.
  • Stayed: December 2012, traveled with family
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Thank CarrieM525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2012

We arrived December 26 front desk was pleasant. But not use to having no one to help with your bags. We had to switch rooms because we needed a double beds and we had to move all our bags again our rooms were not cleaned. They showed up at 4.:30 when we just got back from skiing and wanted to shower. So we said forget it. My sister stayed there to and said she left a note just to vacuum the rug because something had spilled. She cleaned up the room herself. The cleaning lady did not. We always left a great tip also.The beds are not comfortable and the rooms are so outdated. We went to the restraunt and the food was horrible. There was 10 of us and all of us felt the same way. My husband and son and 4 others went back for breakfast and it was horrible . They also do not open until 5. It would be nice if they had something opened earlier. The outside pool never had towels so I brought one from the room. The towel holder where you throw the used towels is ready to fall apart. No music playing to make the atmosphere more upbeat and happy. I've stayed at the red jacket and that place was great. Never will I go back to this hotel. I know this area so well and recently sold our vacation home so decided to try it out, but what a disappointment !! The bathrooms on the main floor were not clean and the baskets were overflowing. The floors needed to be wiped down desperately. This was like a holiday inn. If your use to a nice hotel this is not for you.

  • Stayed: December 2012
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Thank veronicap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2012

Paid $250 for one night during Christmas week, no view, noisy hallways, heat malfunctioned, furnishings very very cheap, one coffee provided, no breakfast, a huge disappointment. It was clean but beds weren't even exceptionally comfortable. Look elsewhere if you're going to pay that price.

  • Stayed: December 2012, traveled as a couple
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Thank Jenerhen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2012

We took a week-end getaway 3 days before x-mas, stayed at the Grand Hotel, which we loved and will be coming back for sure.
Spacious and clean rooms, friendly staff, movies in the movie room, indoor and outdoor heated pool and hot tubs ! Just a few steps from the outlets, Can you ask for more ??
The x-mas decor was beautiful. They had hot chocolate and hot cider with cookies in the lobby.
Just a short drive to lots of shops, restaurants and things to visit.
I would suggest this place to everyone ! Nothing negative at all about this wonderful place !

  • Stayed: December 2012, traveled with family
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Thank natsenk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 22, 2012

We did a driving holiday around some of New Hampshire in May 2011 and have to say this was our favourite hotel by far! We only stayed a couple of nights but it was clean, large, spacious, comfortable and peaceful - everything we needed and wanted. A perfect location, just a short drive from anywhere we wanted to visit. We would definately come back for another visit. We had booked a jacuzzi room for two of our party and this was the best present for them after a long day's driving! Really great stay.

Room Tip: We had a mountain view room on high floor which was nice and quiet
  • Stayed: May 2012, traveled with family
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Thank Clare G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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